Audio when I make calls but not when I receive them.

[tmatutat]

I can call out and me and the recieving party can hear each other just fine. But when someone calls me, the phone rings, and I pick it up, I can't hear them and they can't hear me. What could the problem be?

[az2008]

If you're using a phone attached to the MJ USB device, the first thing to try is disconnecting the phone, and try receiving a call using the softphone with a headset.

Some routers are buggy and seem to have trouble with incoming calls. You could disable your router ("DMZ" mode, or connect directly to your modem) and test an incoming call. Be aware that this can expose you to external risks. Depending on how long you do it, you may need to use a software firewall.

Mark

[jim8115]

I am having the exact same issue.............any ideas?, Also, i checked and dont have audio when phone is umplugged either

[ret27m]

it seems as tho everyone here in florida..atleast nw fl.. is having this issue. i dont know if its affecting many others in other states, i do know the the help desk is quite busy so id say alot of folks are affected.

[jim8115]

Arkansas, still no audio on incoming calls

[ret27m]

im on with the help desk now...lol...im sure it wont be a help, everyone here in my town is having the same problem

[ret27m]

atleast they are aware of the problem...

Kiefer: We do apologize for the inconvenience it may caused you

Kiefer: We are aware of the problems you're facing right now

Kiefer: And we're now taking a look on this

Kiefer: Are you still with me James?

James: yes i am

Kiefer: Can I ask you to try to check your incoming calls after a couple of hours?

James: yes i will check after a few hours

[vstone]

I'm experiencing the same issue, and here is the log on their response:

Maya: We are doing some upgrades, our engineers are working to get them completed as fast as possible. We apologize for the inconvenience and appreciate your patience.

Maya: Please try it again later, Aldo, this will be back in normal in a few hours.

Aldo: so this isnt my magic jack this is your Infrastructure?

Maya: Yes, Aldo, I apologize for the inconvenience.

I wish they would send out a notification of an outage, i know the service is cheap priced, but its still a service.

[adijax]

Same here. Can make calls w/o problem but incoming call's No audio nothing. I spoke with MJ support over live chat and the answer is They have some issues and i should try 24h later or to contact them again. I tried everything but still no audio. Hope somebody will solve the issue ASAP

[ret27m]

they are not always aware that problems will occur, my area is back up and running now, I was only down a few hours.