Not getting incoming call in MAgicjack SIP

ashvee · Post by **ashvee** » Sat Feb 14, 2009 6:53 pm

I got the SIP info of my magicjack & I configured it with gizmo .

I can make calls to other number , but When I am receiving calls the other person cant hear me . But I get the ring from the other number.

Is magicjack banned it from receiving call .
IS there any other setup to do

Pls help

mberlant · Post by **mberlant** » Sat Feb 14, 2009 8:31 pm

You are not the first to have this exact complaint. Not by a long shot. Please read through the forum (the Technical Support category is a good place to start) to learn what others have done to solve this problem, and then ask a specific question in the appropriate thread when if you find that the particular solution fails you. If you don't care to invest the necessary time to do this research, you can lessen the investment by using the Search feature to narrow down which postings to read first.

Luxus007 · Post by **Luxus007** » Sun Feb 15, 2009 10:09 pm

It would be nice to post a link to ONE of the many discussions related to his or her problem... be helpful... you'd moe appreciated than giving out lecture.

ashvee · Post by **ashvee** » Mon Feb 16, 2009 12:06 am

i am using Xlite the SIP config

for domain : proxy1.atlanta.talkfree.com:5070
user name: E****************1
Password:weghfhfh*******

I am getting incoming calls but the person calling cannot hear me .

outgoing call is working fine.

Do we need to do some more changes.

eng1neer · Post by **eng1neer** » Mon Feb 16, 2009 12:48 am

One way audio is almost always a NAT issue with your router. There is lots of info on the internet about this topic.

ashvee · Post by **ashvee** » Mon Feb 16, 2009 11:53 am

I am using a softphone like xlite . even then also is it a router problem or firewall.

How to do the NAT config

ashvee · Post by **ashvee** » Mon Feb 16, 2009 12:58 pm

has anyone solved the one way audio problem in inbound calls using magicjack in Xlite or gizmo

mberlant · Post by **mberlant** » Mon Feb 16, 2009 9:47 pm

Have any of you tried using the service on any other PC?

Have you not made the mistake of allowing your MJ softphone to start up even though you are using a different softphone?

Since packets are successfully entering your home through your router, we know that your router is not the problem. We know this because we know that that packets can only come inbound as a response to an outbound request and we know that you are smart enough not to open any inbound ports in your router to make any SIP client work.

If I were to wager, I would bet that there is some software running on the PC (SJPhone, AIM, Skype, etc.) that is competing for the resource you need to send your voice to the other end.

ashvee · Post by **ashvee** » Tue Feb 17, 2009 1:11 am

I deleted the other audio codec & kept only 711 u . It's working fine in Xlite .

But in Gizmo where to delete the audio codec

mberlant · Post by **mberlant** » Tue Feb 17, 2009 1:30 am

As far as I know, in the Gizmo client there is no way to disable iLBC or GSM, nor any way to promote the priority of G.711 ahead of them.