Is it true?

Himiko · Post by **Himiko** » Fri Feb 27, 2009 11:43 am

I heard magicjack should be unplugged whenever I turn my PC on or before I reboot it. My friend says my computer will also load magicjack's software during boot up and may damage magicjack's software and drives.. Before I talked with her, I usually receive Error Broken Storage message when I boot my PC up in the morning and I always have to format it..

hsweiss · Post by **hsweiss** » Fri Feb 27, 2009 11:48 am

I always leave my MJ plugged in. No damage has resulted in over a year of use to either the MJ or the computer. Sounds like an "urban legend."

Himiko · Post by **Himiko** » Fri Feb 27, 2009 12:33 pm

But then if you go to magicjack's site, they have an instruction there:

"Unplug your magicJack, restart your computer, and plug your magicJack back in."

Is it related to what my friend is saying?

hsweiss · Post by **hsweiss** » Fri Feb 27, 2009 1:50 pm

Is that quote from the FAQ when someone is having problems with MJ? I suspect that if you're having a problem you would want to reboot w/o MJ inserted. Like I said, mine is always inserted, the machine is up 24x7 and it has been running like this for over a year. The only time I remove the MJ dongle is when I've moved it to my laptop and the last time I did that was to try to work with the tech chat folks when I was having bad echo (which was their problem, not mine but I made them happy when I said I had echo on both machines).

Himiko · Post by **Himiko** » Fri Feb 27, 2009 2:16 pm

Yeah, it's under "Echo".

Coz I bought my mJ last Feb 2008 and usually turn off my PC at night and turn it back ON when I wake up. But then I started to get this Error message last December. I formatted mJ's drive and it's working fine again. But then again, when I turn my PC back on, it gives me this error message again.

Do you think having the mJ plugged in during boot up really damages the drives in the long run? Now I'm thinking of purchasing another unit..

mberlant · Post by **mberlant** » Fri Feb 27, 2009 5:50 pm

If you use the Start | Shutdown process to shut down your PC at night it will perform the necessary cleanup on the MJ before removing power. If you just hit the power switch you may corrupt the MJ.

mynewname · Post by **mynewname** » Fri Feb 27, 2009 9:40 pm

I have to remove my MJ before rebooting or my computer freezes with the black screen right before the Intel splash screen. If I restart without MJ plugged in, it reboots without a problem.

mberlant · Post by **mberlant** » Sat Feb 28, 2009 5:45 am

It sounds like USB devices are in the boot scan sequence for your computer. Go into your BIOS and make sure that the boot scan order is something like:

CD-ROM
A:
C:

If you have USB in the sequence before C: your computer will wait forever for the USB dongle to supply boot instructions.

Himiko · Post by **Himiko** » Sat Feb 28, 2009 8:53 pm

Yes, I always do shut down. But I guess it really is recommended that magicJack is unplugged before turning on the PC or restarting it coz of that quote. Why would they add it there if it is safe to just have magicJack plugged in while the computer is booting up..

Thanks anyway, I'll purchase another one. Gotta take advantage of the free rush shipping offer! XD