PAP2T-NA Calls going to Voicemail

briangnyc123 · Post by **briangnyc123** » Tue Mar 03, 2009 9:11 pm

Hello:

I have spent alot of time reading these forums and they are excellent. I have been able to setup a Linksys PAP2T with Magic Jack settings and all has been working quite well with one exception......
I have noticed that my inbound calls seem to all go to voicemail and the phone never rings. If I make a phone call from the MJ line it seems to "wake up" and inbound calls will ring through to the phone. After a period of inactivity, they go to voicemail again. I have adjusted the "Register Expires" from 3600 to 840 but it does not seem to make a difference. Does anyone have any idea what I could be doing wrong? Outbound calls always work with no issues.
PAP2T has firmware Ver. 5.1.6(LS) (this is the latest version).

As a side note: I have another number setup on line 2 of the PAP2 that works perfectly with all the default settings (not a MJ line) but incomig calls come through on that without problems.

steve_togo · Post by **steve_togo** » Wed Mar 04, 2009 1:36 am

briangnyc123 wrote:Hello:

I have spent alot of time reading these forums and they are excellent. I have been able to setup a Linksys PAP2T with Magic Jack settings and all has been working quite well with one exception......
I have noticed that my inbound calls seem to all go to voicemail and the phone never rings. If I make a phone call from the MJ line it seems to "wake up" and inbound calls will ring through to the phone. After a period of inactivity, they go to voicemail again. I have adjusted the "Register Expires" from 3600 to 840 but it does not seem to make a difference. Does anyone have any idea what I could be doing wrong? Outbound calls always work with no issues.
PAP2T has firmware Ver. 5.1.6(LS) (this is the latest version).

As a side note: I have another number setup on line 2 of the PAP2 that works perfectly with all the default settings (not a MJ line) but incomig calls come through on that without problems.

Go even lower mine works perfect if i set the register expires to 180

briangnyc123 · Post by **briangnyc123** » Wed Mar 04, 2009 7:02 am

Great, thanks I will give that a try and report back. I was afraid to drop it lower for fear of detection or something but I highly doubt that's really an issue. Guess I will find out.

Thanks

freebie916 · Post by **freebie916** » Thu Mar 05, 2009 10:09 pm

I have the exact same problem. The incoming calls all seem to go straight to voice mail and my phone never rings. I've plugged the magic jack usb dongle into the computer and the phone rings fine. However if I use the PAP2T, I can dial out perfectly, but I have no inbound calls.

After reading forums I set the reg exp from 3600 to 840 to 60 and I've put the PAP2t into the DMZ part of the router and still no inbound calls. I've matched the PAP2T settings that were posted by magicdump as well. What can I still be missing?

mberlant · Post by **mberlant** » Thu Mar 05, 2009 10:51 pm

You did unplug your MJ dongle before powering up your ATA, right?

freebie916 · Post by **freebie916** » Thu Mar 05, 2009 11:17 pm

Yes, I made sure the dongle was unplugged before I powered on the PAP2T.

Compuvac · Post by **Compuvac** » Fri Mar 06, 2009 2:05 am

freebie916 wrote:I have the exact same problem. The incoming calls all seem to go straight to voice mail and my phone never rings. I've plugged the magic jack usb dongle into the computer and the phone rings fine. However if I use the PAP2T, I can dial out perfectly, but I have no inbound calls.

After reading forums I set the reg exp from 3600 to 840 to 60 and I've put the PAP2t into the DMZ part of the router and still no inbound calls. I've matched the PAP2T settings that were posted by magicdump as well. What can I still be missing?

Don't take my word for it, but I believe that the problem you are confronting usually can be fixed by entering the Right DNS into the PAP2T.

If you click start, run, type "cmd" without quote then execute the following Command: ipconfig/all

Take note of your DNS server...

Now open, your pap2t, select system, in the section where it says: primary DNS, Secondary DNS
enter this information there...

In addition, if you have a router, be sure to forward port 5060 and 5070 to your Pap2t address.

and be sure that DHCP is disable and you are using a statistic IP in your Pap2t

It has work for me, but each system is different, I am not too sure about your network configuration.

freebie916 · Post by **freebie916** » Fri Mar 06, 2009 3:59 am

Thanks for your help everyone. The settings that I had to change were contained in the User 1 menu in the PAP2T. I just had to match up all of the settings to Magicdumps screen shots. Thanks again everyone!

briangnyc123 · Post by **briangnyc123** » Fri Mar 06, 2009 10:44 am

My problem seems to have fixed itself. Yesterday I called the number throughout the day and it rang through with no problems. I am starting to think it may have been a MJ network problem. I did not adjust any settings. MJ proxy servers, etc. are not without their problems, thats for sure.

andylee77 · Post by **andylee77** » Sun Mar 29, 2009 10:13 pm

I was no longer getting incoming calls, all went to voicemail.

My second line (non MJ) worked perfect so I figured it had to be with the line settings and not SIP.

I tried changing STUN servers and STUN options.

I changed the registration from 3600 to 180 and still no luck.

I decided to upgrade to the latest firmware 5.1.6 from the factory loaded 3.1.15 and again nothing....

I didn't mess with the DNS server as I'm using the DNS assigned to my gateway/router from my IP. But since I could make outgoing calls one would think the DNS lookup for the proxy is working fine.

I finally decided to change my proxy from Tampa to Miami as that was the last thing I could think of changing.

I am now getting incoming calls again. Not sure if there is something with their proxies or what but that is worth a try if anyone else has problems after trying the solutions above.

briangnyc123 · Post by **briangnyc123** » Mon Mar 30, 2009 6:46 am

I agree....every so often my calls start going to voicemail on the first ring. The solution seems to be changing the proxy server. As soon as I do that all is well until it happens again. This is a magicjack proxy server problem without a doubt. I really have not kept track but I would say it happens maybe once every 2 weeks or so but is not consistent.
Seems to also happen only on weekends.
Every once in a while, I call and see if the phone rings. If not, I know its time to change the proxy server. For 20 bucks a year, its no biggie.

joevv · Post by **joevv** » Mon Mar 30, 2009 9:59 am

I have several pap2t working for months without any problems. I'm sure you missed something somewhere.

joe

briangnyc123 · Post by **briangnyc123** » Mon Mar 30, 2009 12:04 pm

I have removed the pap from the equation and am using voxalot.com to manage my magicjack, several other sip nos and a rome, italy number. The problem existed direct on the pap with mj settings and continues with voxalot.com, so no, I haven't missed a thing. The settings in the pap are all voxalot settings at this point and all other numbers and sip numbers work fine. Dialing out is never a problem as voxalot routes all us calls through magicjack servers.

andylee77 · Post by **andylee77** » Mon Mar 30, 2009 5:30 pm

I agree this has to be an issue on the magicjack proxies. The service will work for months at a time and then have an error. I have had MJ for 6 months now and rarely have issues.

cesarjavier79 · Post by **cesarjavier79** » Wed Apr 15, 2009 1:49 pm

I'm able to make one or two calls and then I'm able to receive one or two calls and then the rest of the calls go to VM. I have set the register expires to 180 and i'm on a NY proxy. Is there anything else i can try so the calls dont go straight to VM? Please help

mberlant · Post by **mberlant** » Wed Apr 15, 2009 7:05 pm

What are your STUN settings? How often do you have STUN set to refresh?

cesarjavier79 · Post by **cesarjavier79** » Wed Apr 15, 2009 8:57 pm

mberlant wrote:What are your STUN settings? How often do you have STUN set to refresh?

I have the same STUN settings as MagicDump configuration 'stun.ekiga.net:3478' should i change this to something else. What happens if I set the register expires less than 180 say 60-120?

Making calls are not a problem but receiving them goes direct to VM

Thank you for your help

mberlant · Post by **mberlant** » Wed Apr 15, 2009 9:22 pm

That setting looks good. Is there any chance your NAT router is behind yet another NAT router? The way to check is to see if your router's WAN address matches the address that comes up when you visit www.whatismyip.com.

cesarjavier79 · Post by **cesarjavier79** » Wed Apr 15, 2009 9:42 pm

mberlant wrote:That setting looks good. Is there any chance your NAT router is behind yet another NAT router? The way to check is to see if your router's WAN address matches the address that comes up when you visit www.whatismyip.com.

how do i check the routers NAT? i went to www.whatismyip.com and i get for example 76.96.58.109? do i put this information anywhere in my PAP2T?

mberlant · Post by **mberlant** » Thu Apr 16, 2009 12:27 am

It should be on the main information page of your router.

cesarjavier79 · Post by **cesarjavier79** » Thu Apr 16, 2009 12:32 pm

mberlant wrote:It should be on the main information page of your router.

so i should put my ip for example 76.96.58.109 on the Info Tab of the PAP2T configuration screen?, thanks again for your help.

mberlant · Post by **mberlant** » Thu Apr 16, 2009 9:02 pm

No, you must read the information that your router (not your PAP2) contains and compare it to the information you received from whatismyip. Then, please tell us if the two numbers are the same or different.

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PAP2T-NA Calls going to Voicemail

PAP2T-NA Calls going to Voicemail

Re: PAP2T-NA Calls going to Voicemail

Had the Same issue for the last week

magicjack and pap2

not to confuse matters.....but

Calls going to voicemail