Serious problems with MJ :( Help me please!

jackiemomto3 · Post by **jackiemomto3** » Fri Apr 17, 2009 8:03 pm

I appreciate you taking a look at my post. I purchased MJ at Walmart on Wednesday got home and tried to install it. Everything worked fine, I filled out my registration and when I hit "activate" nothing happened. I get stuck on a page that says "processing request, this could take a couple of minutes" Hours and hours go by and nothing. I have spoken to their costumer service line and they were absolutely no help. I lost sooo much time with them. I am so frustrated I dont know what to do! I have tried every single solution they had for me. I have run upgrades, done speed test, i mean anything and everything you can think of! Can anyone please help me? Thank you so much in advance!! Im desperate!

zahidniaz · Post by **zahidniaz** » Fri Apr 17, 2009 10:59 pm

jackiemomto3 wrote:I appreciate you taking a look at my post. I purchased MJ at Walmart on Wednesday got home and tried to install it. Everything worked fine, I filled out my registration and when I hit "activate" nothing happened. I get stuck on a page that says "processing request, this could take a couple of minutes" Hours and hours go by and nothing. I have spoken to their costumer service line and they were absolutely no help. I lost sooo much time with them. I am so frustrated I dont know what to do! I have tried every single solution they had for me. I have run upgrades, done speed test, i mean anything and everything you can think of! Can anyone please help me? Thank you so much in advance!! Im desperate!

I think just simply take the magic jack back to walmart and exchage it as a defective item. get the new one and try to use different computer to activare the new one.

jackiemomto3 · Post by **jackiemomto3** » Fri Apr 17, 2009 11:24 pm

Thanks for your response, but I have already done that. My new one doesnt work either. My computer is new, not even a year old yet so I do not think that is the problem. Anyone else have a clue?

crackerjack · Post by **crackerjack** » Fri Apr 17, 2009 11:37 pm

jackiemomto3 wrote:Thanks for your response, but I have already done that. My new one doesnt work either. My computer is new, not even a year old yet so I do not think that is the problem. Anyone else have a clue?

Try downloading combofix and the eponymous program from www.malwarebytes.org

disable any virus/spyware proggys on your machine and run combofix followed by malwarebytes

You have a url interceptor trojan on your machine

Good luck

Crackerjack

jackiemomto3 · Post by **jackiemomto3** » Sun Apr 19, 2009 2:25 pm

thanks for your reply crackerjack. that did not seem to help. i am not sure what the deal is. i am soo frustrated, i just want my MJ to work!

tony · Post by **tony** » Sun Apr 19, 2009 6:16 pm

Can you try registering using another computer? A friends? See if you can eliminate your PC and Internet service from the equation.

jackiemomto3 · Post by **jackiemomto3** » Mon Apr 20, 2009 1:08 am

hey tony, MJ's CS suggested that to me. maybe i should. thanks

SIR****TMG · Post by **SIR****TMG** » Mon Apr 20, 2009 11:27 pm

my ad blocker on my pc stopped me, I had to shut it off to register it.

jackiemomto3 · Post by **jackiemomto3** » Tue Apr 21, 2009 2:27 pm

whats an ad blocker? i mean i know it blocks ad's but is it like a pop up blocker?

jackiemomto3 · Post by **jackiemomto3** » Tue Apr 21, 2009 2:28 pm

BTW I have no one to lend me a computer. I am still having this problem. There just HAS to be a way for me to get it to work! :*(

murphy · Post by **murphy** » Tue Apr 21, 2009 2:41 pm

jackiemomto3 wrote:whats an ad blocker? i mean i know it blocks ad's but is it like a pop up blocker?

Yes.

tony · Post by **tony** » Tue Apr 21, 2009 4:48 pm

jackiemomto3 wrote:BTW I have no one to lend me a computer. I am still having this problem. There just HAS to be a way for me to get it to work! :*(

Hi. If you have no access to another PC to try the MJ, it, seems one of your remaining options is to chat with MJ again. You can always ask the MJ person to elevate you to the next higher level of help.

Can you go to an Internet cafe with an understanding owner/operator who'd let you plug in your MJ?

RAVENSPORTAL · Post by **RAVENSPORTAL** » Wed Apr 22, 2009 12:53 pm

What OS is your computer running?

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Serious problems with MJ :( Help me please!

Serious problems with MJ :( Help me please!

Re: Serious problems with MJ :( Help me please!