I can't hear the caller.

rverette · Post by **rverette** » Wed Mar 04, 2009 10:55 pm

I've been using my MJ with my HP Thin Client ever since I bought it. It's been a long time. (I went through an annual renewal cycle) I've always tried to keep up with the information herein, and excpet for small glitches, the result has been satisfactory. Beginning yesterday, and getting worse over time, I have not been able to hear the caller's voice. They can hear me, because I ask them to call me on another line and then they do.

I have forwarded the MJ to that other line, and all is ok regarding the incoming phone calls, but the problem still exists. I've rebooted the Thin Client, but to no avail.

What should I do to begin troubleshooting?

lunavic50 · Post by **lunavic50** » Wed Mar 04, 2009 11:58 pm

I am having the exact same prob starting yes... exactly yesterday

Ive tried everything and I am convinced this is on MJ's end

looks like we are going to have to wait as I am sure this prob is gonna get huge!! lol

Threads are popping up all over with this exact same prob

lunavic50 · Post by **lunavic50** » Thu Mar 05, 2009 12:33 am

I talked to a tech and I seem to be all fixed up

heres what he said

---------------

Chat InformationPlease wait for a site operator to respond.

Chat InformationYou are now chatting with 'Lex'

Lex: Hello, how may I help you?

Victor: hi

Lex: Hi Victor

Victor: I think that your latest update has caused an issue with many users of magic jack

Victor: http://www.phoneservicesupport.com/tech ... rt-f7.html

Victor: many having the same prob that started at the same time

Victor: cant hear the caller but they can hear me

Victor: and ive tried everything

Victor: are you guys getting alot of this sorta complaint?

Lex: I see.

Victor: I mean its like 4 out of 5 calls this happens when yesterday everything was fine

Lex: May I have your magicjack phone number please?

Victor: xxx*xxx*xxxx

Lex: Thank you for that information.

Lex: One moment please...

Lex: Thank you for holding Victor.

Victor: no prob

Lex: Are you also experiencing the same problem as of the moment?

Victor: yes

Victor: started yesterday

Lex: Okay.

Lex: Did you run the upgrade yesterday?

Victor: yes

Lex: I see.

Lex: You are on xp right?

Victor: yes

Lex: okay.

Lex: Click Start

Lex: Click Control Panel

Lex: f your Control Panel is in Category View, double-click Sounds, Speech and Audio Devices

Lex: f not, go directly to the step 4

Victor: okay im in sounds and audio device properties

Lex: Double Click on Sounds and Audio Devices

Lex: Click the Audio tab (the middle one)

Lex: Under both Sound Playback and Sound Recording, select your default audio device (the one you want to use) from the drop down menu

Lex: Click the box labeled Use Only Default Device" (located in the bottom left corner of the window)

Lex: Click Apply and OK

Victor: ok

Lex: Is it done now?

Victor: yes

Lex: Okay Please restart your magicjack. On your dial pad click on Menu>advanced Users>>Restart.

Victor: well the good news is that before I restarted it I made 2 calls and all was well both times

Victor: just restarted so Ill try and call someone else

Lex: Please do.

Victor: well its 11:30 pm where I am but I got to tell I just bothered someone else and it worked fine

Victor: wow I guess you have to find the right tech lol

Lex: That's great

Victor: your like #3 today

Lex: Is there anything else I may help you with today?

Victor: Ill spread the word

Victor: no thanks and... thanks alot

Lex: Thank you for the compliment.

Lex: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click the "close" button on the top right of this screen and the survey will appear. Thanks again!

Lex: Have a wonderful evening.

Lex: Please click the "close" button on the top right of this screen and the survey wil

MeDiCo_BrUjO · Post by **MeDiCo_BrUjO** » Thu Mar 05, 2009 10:38 am

It's the same problem a lot of us are having and we've all been through the morons that tell us to check if the blue light is on and then set the priorities to background services.... duh!.

Let's group all together in the same tread since we all have the same problem, that way if one of us find the solution all of us will be able to benefit from it instead of trying to follow 3 or 4 different threads that relate to the same issue.

http://www.phoneservicesupport.com/can- ... t4970.html

lunavic50 · Post by **lunavic50** » Thu Mar 05, 2009 12:24 pm

Windows Vista:
1. Go to Start > Control Panel
2. In Control Panel, select the option that says Hardware and Sound
3. Under the listing for Sound, select Manage Audio Devices
4. Under Recording and Sounds tabs, you will find all available devices. To set a default device, right click on one of them and select Set as Default Device.

MeDiCo_BrUjO · Post by **MeDiCo_BrUjO** » Thu Mar 05, 2009 12:28 pm

lunavic50 wrote:Windows Vista:
1. Go to Start > Control Panel
2. In Control Panel, select the option that says Hardware and Sound
3. Under the listing for Sound, select Manage Audio Devices
4. Under Recording and Sounds tabs, you will find all available devices. To set a default device, right click on one of them and select Set as Default Device.

I already replied to you in another thread, that's why I'm asking to keep the threads together, to avoid asking one thing in one thread and getting the reply in another one.

I also replied that I already tried that and it didn't work.

It's one thing to select a default device and another to check a box saying ONLY use the default device. Again, vista does NOT allow you to do that.
Almost 99.99% of the time the default device is already set to speakers, otherwise you wouldn't be able to hear anything.

dronich · Post by **dronich** » Thu Apr 23, 2009 11:59 am

Started to have this problem 4 days ago. Still cant get it to work. If i call from my MJ i can hear the receiving party but they cant hear me. Is there a known fix for this? I tried everything in this thread by a no go

cdwaldron · Post by **cdwaldron** » Thu Apr 23, 2009 12:41 pm

Try using the softphone. Using the drop down menu make sure you have the appropriate device listed for your computer. If you have it set on telephone, then it should be the 'USB INTERNET PHONE" , if the headset then it should be whatever audio /sound card you have on your computer. Also check that the sliders for volume are 1/3 to 1/2 of the way up.

RisingJackForce · Post by **RisingJackForce** » Fri Apr 24, 2009 10:11 am

Yep try checking your Control panel, then audio devices>handset or tigerjet for the devices, if you have a vista your computer will automatically set the volume to 0 for the handset. try changing the volumes there (it works for me)