New user...off to a rocky start

NapMan · Post by **NapMan** » Wed May 06, 2009 7:33 pm

I signed up for the 30 day trial and received my MagicJack today. I was excited to plug it in and get it going. My first disappointment came when I was signing up for my number. I discovered that even though they had numbers in my area code available, they did not have any prefixes for my city. My only choices will all be long distance for most of my friends and family. I logged onto the MJ site's support chat and they recommended I just go ahead and pick a number since I'm in the 30 day trial and that their engineers are constantly working on adding more numbers.
So I decided to go with a long distance number. HOWEVER when it tried to activate for me I kept getting an error. I kept trying and trying and now I'm getting a screen that says it cannot connect to the server. It says if I'm able to access websites it probably means that their server is down and to try again later.

So far I'm not very happy.

smalcom · Post by **smalcom** » Wed May 13, 2009 10:04 pm

I wouldn't expect that the exchanges you want will become available within the next 30 days. You will find that "customer support" works from a canned script, and their answers are not always accurate. The engineers are constantly "working" on almost every issue/modification/enhancement. Check through this forum and you will see what I mean.

You would be better served by searching this forum for answers or posting your question. Almost every issue you can raise has been raised/answered/discussed here. Most of the time you can get better support here on this forum.

NapMan · Post by **NapMan** » Sat May 16, 2009 3:32 pm

Thanks for the response. What is the best way to find out if and when they add a local exchange for my area?

smalcom · Post by **smalcom** » Sat May 16, 2009 3:52 pm

NapMan wrote:Thanks for the response. What is the best way to find out if and when they add a local exchange for my area?

Use the magigJack FAQ site which will show you all of the available exchanges in an area code. One thing, though. Once you set up an area code/phone number combo on a dongle, they will not let you change that setup. You will have to buy a new magicJack for the new number.

maine-iac · Post by **maine-iac** » Sat May 16, 2009 6:10 pm

smalcom wrote:
NapMan wrote:Thanks for the response. What is the best way to find out if and when they add a local exchange for my area?
Use the magigJack FAQ site which will show you all of the available exchanges in an area code. One thing, though. Once you set up an area code/phone number combo on a dongle, they will not let you change that setup. You will have to buy a new magicJack for the new number.

You get one free number change; after that, it's $10 per change.

smalcom · Post by **smalcom** » Sat May 16, 2009 11:11 pm

maine-iac wrote:
smalcom wrote:
NapMan wrote:Thanks for the response. What is the best way to find out if and when they add a local exchange for my area?
Use the magigJack FAQ site which will show you all of the available exchanges in an area code. One thing, though. Once you set up an area code/phone number combo on a dongle, they will not let you change that setup. You will have to buy a new magicJack for the new number.
You get one free number change; after that, it's $10 per change.

Yes, you're right. Don't know what I was thinking. Next time I'll be sure to engage brain before writing.

NapMan · Post by **NapMan** » Thu Jun 04, 2009 5:08 pm

smalcom wrote:
NapMan wrote:Thanks for the response. What is the best way to find out if and when they add a local exchange for my area?
Use the magigJack FAQ site which will show you all of the available exchanges in an area code. One thing, though. Once you set up an area code/phone number combo on a dongle, they will not let you change that setup. You will have to buy a new magicJack for the new number.

I cannot find anything in the FAQ that lists exchanges. Area codes, yes, but not exchanges.

msiam · Post by **msiam** » Fri Jun 05, 2009 1:53 am

If you go into the my.magicjacjack.com site and sign in. you can go through the change number routine , as long as you dont complete it or accept the change, you can see all the exchanges in your area code from the drop down of exchanges. Go no further and all is cool, all remains, no change..