Incoming Calls

jhawk44709 · Post by **jhawk44709** » Mon Dec 29, 2008 6:16 pm

I had a MJ and when people called me and i wasn't around to answer the phone it would keep ringing and ringing untill I got back to the computer to hit the ignore on the software. Is there away to fix that with out having to unplug mj or going Do not Distrub.

emiliomcol · Post by **emiliomcol** » Mon Dec 29, 2008 6:54 pm

try running the upgrade maybe that fix it, for me it ring a few time but then go to VM without pressing any button

jhawk44709 · Post by **jhawk44709** » Mon Dec 29, 2008 6:57 pm

emiliomcol wrote:try running the upgrade maybe that fix it, for me it ring a few time but then go to VM without pressing any button

Did all that, Then I started chatting with Tech Support and they told me that is the way MJ works.

jarm · Post by **jarm** » Mon Dec 29, 2008 9:36 pm

Open port 56343 UDP on your firewall router.

jarm

az2008 · Post by **az2008** » Mon Dec 29, 2008 9:49 pm

jarm wrote:Open port 56343 UDP on your firewall router.

I didn't understand that suggestion. MagicJack connects to port 5070 on the MagicJack SIP (proxy) server. When a call occurs, it opens a RTP connection to a port between 10000-20000 on MagicJack's VMS1 server.

From what I've seen, the local ports (on your computer) could be on any port. I don't believe they're always on 56343.

However, removing the router, connecting directly to the Cable/DSL modem is a good idea to eliminate whether something about the router is the problem. (But, be aware that this can expose a computer to external threats. I wouldn't do this for long. And/or, I would use a software firewall.).

Mark

jarm · Post by **jarm** » Mon Dec 29, 2008 11:49 pm

az2008:

I has the same issue, I put my PC as DMZ on router and after activated the logs features I discovered that port.
After opened this port I didn't have this isue again. (of course I dsabled DZM on router for security).

jarm

az2008 · Post by **az2008** » Tue Dec 30, 2008 12:03 am

jarm wrote:I has the same issue, I put my PC as DMZ on router and after activated the logs features I discovered that port.

After opened this port I didn't have this isue again. (of course I dsabled DZM on router for security).

If it works for you, I can't argue about it. But, I just placed a call to myself. These were the ports in use:

Proxy (SIP): 58119 to 5070
vms (RTP): 49156 to 14812

As far as I know, the only port in the above that is fixed is the destination SIP port (5070). Everything else is random.

If you you disable your open port and still have the problem (receiving calls?), it would be interesting if you could use Wireshark to identify what traffic is using that port. If you can't interpret Wireshark's capture file, you could PM me to make arrangements to email it to me.

Mark

jarm · Post by **jarm** » Sat Jan 03, 2009 3:42 pm

az2008:

you are right; today the logs show me 63356 (Incoming call closed by caller without answer).

I am running VMWare Virtual Machine with the IP on DMZ port on my router and everything is fine now.
I got a 2nd MJ and create a 2nd VM but I can not set as DMZ (only 1 DMZ). Any suggestions regarding to my scenario??

jarm

az2008 · Post by **az2008** » Sat Jan 03, 2009 4:02 pm

jarm wrote:Any suggestions regarding to my scenario??

Which router are you using? There have been reports of Linksys routers disconnecting incoming calls after 30 seconds. It sounded like it may have been predominantly WRT54GL (which is a mixed blessing because it's easily flashed to a different firmware that fixes the problem and adds more features).

You shouldn't have to open any incoming ports (port fowarding) to use MagicJack. From what I've seen, it initiates all the connections to the MJ server.

If you're the curious type, you could run Wireshark to trace what is happening. The fact that you're running within a VM should make it easier to understand the trace. You just trace the VMNet8 adaptor (or whatever it is).

Mark

jarm · Post by **jarm** » Sat Jan 03, 2009 10:42 pm

I am using Linksys WRT610N. I need to use this due dual Band feature.

jarm

az2008 · Post by **az2008** » Sat Jan 03, 2009 10:54 pm

jarm wrote:I am using Linksys WRT610N. I need to use this due dual Band feature.

That wasn't one of the router models that came up in the previous 30-second inbound disconnect reports. If you could try a different router it might help isolate the problem. Or, do the wireshark trace I mentioned earlier. Or, re-flash the router using the factory firmware.

I can't think of anything else regarding why it would work in a DMZ, but not otherwise.

Mark

jarm · Post by **jarm** » Sat Jan 03, 2009 11:58 pm

az2008

I don't have the issue "30-second inbound disconnect"; my problem is the same described by jhawk44709:

"it would keep ringing and ringing until I got back to the computer to hit the ignore on the software".

Based on incoming logs when the call come the port 5070 is used, when the caller closed the un-answer call something come through port 56343 (a couple days ago), today come through 63356. Look like the MJ system use random ports.

Of course my 1th MJ on DMZ VM work fine (all ports opened to this IP), but my 2nd MJ on 2nd VM have the above issue.

I don't know what to do due DMZ only one IP limitation.

I am thinking on create a "private network" (Host only or NAT) with the both VMs, them DMZ the gateway (or DNS) on my physical lan (router) but I don't know too much about VMware.

az2008 · Post by **az2008** » Sun Jan 04, 2009 12:43 am

jarm wrote:I don't have the issue "30-second inbound disconnect"; my problem is the same described by jhawk44709:

"it would keep ringing and ringing until I got back to the computer to hit the ignore on the software".

Sorry. I misunderstood (too many topics going on). It should go to voice mail after 6 (or so) rings. If it doesn't, that can be fixed by chatting with support. (You may have to chat with them a few times to find someone who knows how to fix it.).

Mark

jarm · Post by **jarm** » Sun Jan 04, 2009 10:23 am

I did but notbody could provide solution; therefore I figure out by my self and discovered if I complete exposure the pc to internet the issue disapear (even when the incoming call go to voice mail my system continue ringing if I set the pc behind the router firewall).

jhawk44709 · Post by **jhawk44709** » Sun Jan 04, 2009 12:48 pm

jarm wrote:az2008

I don't have the issue "30-second inbound disconnect"; my problem is the same described by jhawk44709:

"it would keep ringing and ringing until I got back to the computer to hit the ignore on the software".

Based on incoming logs when the call come the port 5070 is used, when the caller closed the un-answer call something come through port 56343 (a couple days ago), today come through 63356. Look like the MJ system use random ports.

Of course my 1th MJ on DMZ VM work fine (all ports opened to this IP), but my 2nd MJ on 2nd VM have the above issue.

I don't know what to do due DMZ only one IP limitation.

I am thinking on create a "private network" (Host only or NAT) with the both VMs, them DMZ the gateway (or DNS) on my physical lan (router) but I don't know too much about VMware.

I Endup opening the DMZ and got it to work the way it should. I run a BBS so I endup using windows firewall and have everything p[en that I need open to run the BBS and MJ

az2008 · Post by **az2008** » Sun Jan 04, 2009 1:11 pm

jhawk44709 wrote:I Endup opening the DMZ and got it to work the way it should. I run a BBS so I endup using windows firewall and have everything p[en that I need open to run the BBS and MJ

That's why this sounds like the 30-second incoming call disconnect. Are you using a Linksys router too? Jarm said he is. The people with 30-second disconnects were.

It would be interesting if someone affected by either the 30-second thing or "doesn't stop ringing" could use Wireshark to figure out what the difference is between all ports open, and firewalled.

But, so far everyone finds it easier to flash their router to Tomato, or put it in a DMZ.

Mark

GreyGhost · Post by **GreyGhost** » Mon Jun 01, 2009 8:58 pm

Had the same problem with the Pending ACK. I went ahead and flashed the WT610N with dd-wrt.v24-11762_mega-wrt610n.bin. Everything is working great. I even think the performance of the router is better but need to get tools that prove this. I did use the newest build of the dd-wrt because I found that this build had work for several people. When I feel brave I'll try the latest build.

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Incoming Calls

Incoming Calls

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