WARNING! Magicjack fried my motherboard!

[molitar]

Ok this Magicjack after 110 days of use fried my motherboard. They will not exchange it or refund it. BTW I won't get another since I don't want to replace another motherboard! never had a USB in my life fry a motherboard so completely! I reported them to the BBB about the issue.

[Matt9876]

I've been around MJ stuff a long,long time now and that's the first I've heard of a mother board getting toasted.

Sorry to here you have had a problem,only question I have is were you using the extension cable or not with the dongle?


That short USB extension cable was problems to me from the start,finally had to replace it with a better quality cable.

MJ has been working real smooth recently.

[az2008]

Ok this Magicjack after 110 days of use fried my motherboard.

How do you know the MJ USB device did that? After 110 days, and not 10?

The USB device draws an unusual amount of power for USB. One person reported that he felt the device burned out his on-board USB controller. It was believable that a poorly-designed motherboard/controller might not have overload protection. But, I don't see how a motherboard could be so poorly designed that MJ could burn out the motherboard entirely.

Also, he was the only person who reported that problem. It doesn't appear to happen often. Leading to the conclusion that the problem was with the motherboard. Or, it was just coincidence.

MJ has a lot of things to complain about. But, I think you're barking up the wrong tree.

Mark

[molitar]

I purchased the unit on 3/1/09. Today is 6/22/09. my system started acting funky on 6/20/09 near midnight. 6/21/09 my system was dead. I purchased a brand new same model and brand mobo and installed it. Booted up fine. Plugged in the Magicjack.. my computer went completely black.. my monitor LED light started flashing. My Logitech G15 Keyboard went into a strobe affect with all it's LED lights. I shut system down.. attempted to reboot.. could not POST at all. Removed Magicjack system booted fine. Plugged in Magicjack again.. same results. It almost fried my new motherboard since the second time took me many retries and draining of flea power of the motherboard to get it to come back up.

I than chatted with chat support on Magicjack and after being transferred to L2 that stupid woman after all my descriptions said I had to plug it back in and than if it did the same recontact them.. so I did.. at great risk.. I was told than that yes it is defective and I was told since I purchased it at Radio Shack you have to go to them to exchange it.. Contacted Radio Shack and they do not exchange after 90 days.. Contacted Magicjack again and they said I am not eligible for RMA since I purchased it at Radio Shack.

BTW I have a high end board by MSI and it does have over current protection.. When I plugged in a device that was over current once testing out a friends device it reported it was drawing too much power and I informed my friend his device was bad. No this device is definitely shorted.. the L2 agreed it was defective.. but also said they would do nothing about it at all! And it ran 24/7 all this time until it went bad.

[az2008]

I purchased the unit on 3/1/09. Today is 6/22/09. my system started acting funky on 6/20/09 near midnight. 6/21/09 my system was dead. I purchased a brand new same model and brand mobo and installed it. Booted up fine. Plugged in the Magicjack.. my computer went completely black..

All that says is that that brand and model of motherboard isn't very good, and is susceptible to any USB device that might develop a short.

It's believable to me that any USB device could go bad and produce a bad (shorted) connection that could burn something out if it doesn't have circuitry to detect a short and protect against it.

I don't see how this is MJ's fault. Especially when it doesn't seem to happen often. This is only twice I've heard of something like this in over a year.

Mark