Magic Jack spontaneously shuts off

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Tarren
MagicJack Newbie
Posts: 1
Joined: Fri Jul 24, 2009 2:06 pm

Magic Jack spontaneously shuts off

Post by Tarren »

Hey folks.

I've been using my magicjack for about 2 weeks now. Here's my system:

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System Information
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Time of this report: 7/24/2009, 15:07:46
Operating System: Windows Vista™ Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_ldr.090302-1506)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP Pavilion dv5 Notebook PC
BIOS: Default System BIOS
Processor: AMD Turion(tm) X2 Ultra Dual-Core Mobile ZM-80 (2 CPUs), ~2.1GHz
Memory: 4092MB RAM
Page File: 2654MB used, 5755MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6001.18000 32bit Unicode


I plug in my magic jack to any USB port, if I make a call or not, after between 2 minutes - 10 minutes, the softphone shuts down, and the magic jack turns itself off.

USB Selective Suspend is set to DISABLED

I have checked all of the USB Root Hubs........and they're power management is all set to off for the "Allow the computer to turn off this device to save power," question.

I have run the windows vista update.

I don't know what to do next, I'm in Paraguay, so sending it back to Magic Jack's a bit of an impossibility at the moment.
Alesana
MagicJack User
Posts: 44
Joined: Thu Mar 05, 2009 11:04 am
Contact:

Post by Alesana »

Have you tried uninstalling and reinstalling the application? And also have you tried using an AC powered USB hub?
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