T-mobile is blocking calls originating from magickJack ?????

didaboston · Post by **didaboston** » Sat Aug 01, 2009 10:09 am

Hello

I own 2 MJ , i can call perfectly my cell (att) and vonage too, but can NOT call Tmobile cells # , when i get connected , i only hear one long fax ring tone , then it dies.
It just started yesterday , i made succesful calls to Tmobile # ,prior to yesterday , but not anymore.

Can you guys confirm me this new situation ? I think tmobile is blocking calls coming from MJ , if it s confirmed , we ll have to cancel my wife's t-mobile contract.

Thanks for any input.

MagicJack/1.80.484a (SJ Labs)
Cable broadband
vista32 and vista64

didaboston · Post by **didaboston** » Sat Aug 01, 2009 11:27 am

I did the upgrade # 1.80.4992.3489 , still can't call a T-mobile number.

No luck.

murphy · Post by **murphy** » Sat Aug 01, 2009 12:02 pm

I can call my T-Mobile number from MJ and it connects right away.

didaboston · Post by **didaboston** » Sat Aug 01, 2009 12:06 pm

murphy wrote:I can call my T-Mobile number from MJ and it connects right away.

Thanks for the update .

So the problem is coming from my 2 magicjacks , anyone can explain me how is that possible that i can not call a tmobile number from my 2 MJ phones ??

I have no clue what s going on.

bitstopjoe · Post by **bitstopjoe** » Sat Aug 01, 2009 12:11 pm

Is it POSSIBLE your exchange with the MJ is SO new T-Mobile doesnt know it exists??
I have heard of this before. I think it takes a combo od MJ support and T-moble to fix the problem. Also as a test, try changing your # on ONE MJ and see what happens..

JUST an idea.

Joe Sica

didaboston · Post by **didaboston** » Sat Aug 01, 2009 12:29 pm

bitstopjoe wrote:Is it POSSIBLE your exchange with the MJ is SO new T-Mobile doesnt know it exists??
I have heard of this before. I think it takes a combo od MJ support and T-moble to fix the problem. Also as a test, try changing your # on ONE MJ and see what happens..

JUST an idea.

Joe Sica

Thanks Joe , i will work on it this week end .

I will get back to you guys.

TransferCutter · Post by **TransferCutter** » Sat Aug 01, 2009 4:58 pm

Here's a real test for you and it was successful.

I'm in Canada and have a T-Mobile phone for my trips south.
I just called my T-Mobile with my MagicJack.
My call went through, and I'm up here in Canada.

Works well.

Alesana · Post by **Alesana** » Sat Aug 01, 2009 5:23 pm

Problems could be on the carrier side.. Just a thought..

didaboston · Post by **didaboston** » Sun Aug 02, 2009 1:03 pm

bitstopjoe wrote:Is it POSSIBLE your exchange with the MJ is SO new T-Mobile doesnt know it exists??
I have heard of this before. I think it takes a combo od MJ support and T-moble to fix the problem. Also as a test, try changing your # on ONE MJ and see what happens..

JUST an idea.

Joe Sica

I spent 20 mn with "shelly and andy" from MJ customer support, and both couldn't figure out why i get a fax ringtone when i call some tmobile cell #.

But i did find a workaround , and i am happy with it so far:

MJ>>>>Google Voice >>>>> Tmobile#
Now , it works great.

bitstopjoe · Post by **bitstopjoe** » Sun Aug 02, 2009 1:08 pm

Work arounds are good

Joe Sica