Do you have a Magic Jack Problem ?

MJ Problem Solver · Post by **MJ Problem Solver** » Fri Aug 14, 2009 11:28 pm

I have had my Magic Jack for over 1 1/2 years now.

I've had every possible problem that could occur.

I can't begin to count the number of times I have been on the "chat' with support for several hours for each occurence.

I've lost all of my contacts several different times due to "chat" support.

I finally figured out on my own how to fix Magic Jack and get it up and running again quickly.

I will be glad to help anyone !

degarb · Post by **degarb** » Sat Aug 15, 2009 4:05 pm

Sure, if you read talking into fan thread. I still don't have a resolution.
I have my suspicion as to cause. Some workarounds (magicblock and script to restart MJ after first incoming call. But, not a fix or total nail down of cause other than pure software update related, since never happened before latest upgrade.exe.

DrFillster · Post by **DrFillster** » Sun Aug 16, 2009 9:47 am

Hi, MJ user on Windows 7 RC with update installed.

I can't make outbound calls with my telephone. Softphone works fine.

I can take inbound calls and that works well.

Any ideas?

TIA

hsweiss · Post by **hsweiss** » Tue Aug 18, 2009 2:21 pm

MJ Problem Solver wrote:I have had my Magic Jack for over 1 1/2 years now.

I've had every possible problem that could occur.

I can't begin to count the number of times I have been on the "chat' with support for several hours for each occurence.

I've lost all of my contacts several different times due to "chat" support.

I finally figured out on my own how to fix Magic Jack and get it up and running again quickly.

I will be glad to help anyone !

OMG - the savior has arrived!

bitstopjoe · Post by **bitstopjoe** » Tue Aug 18, 2009 2:38 pm

Ha, yes with a grand total of 5 posts to boot!!!!!!!!!!!!!!!

Joe Sica

nestman · Post by **nestman** » Tue Aug 18, 2009 3:31 pm

DrFillster wrote:Hi, MJ user on Windows 7 RC with update installed.

I can't make outbound calls with my telephone. Softphone works fine.

I can take inbound calls and that works well.

Any ideas?

TIA

If MJ is plugged into my PC, then I can make outbound calls. If it is plugged into my Mac, I can only call select 800 numbers. What the heck is going on?

luigi2008 · Post by **luigi2008** » Tue Aug 18, 2009 10:07 pm

MJ Problem Solver wrote:I have had my Magic Jack for over 1 1/2 years now.

I've had every possible problem that could occur.

I can't begin to count the number of times I have been on the "chat' with support for several hours for each occurence.

I've lost all of my contacts several different times due to "chat" support.

I finally figured out on my own how to fix Magic Jack and get it up and running again quickly.

I will be glad to help anyone !

Do you know how to set up MagicJack to run as a service in Windows 7?

Magicjacktechsupport · Fri Aug 21, 2009 9:30 am

Error broken Storage :

Just format your magicjack drive and run the upgrade without unplugging.

If you get window can not format this drive , there are two solution.
1 . Restart PC in safe mode and do format your magicjack drive from there 2. Download HP USB Formatting tool and format magicjack drive

http://h50178.www5.hp.com/local_drivers ... P27608.exe

da3950 · Post by **da3950** » Fri Jan 08, 2010 7:48 am

my MJ shut just seconds once the dial pad appears on my screen.. i plug and unplug to other usb port but still.. the same thing happen....

helpmemjpls · Post by **helpmemjpls** » Fri Jan 08, 2010 10:01 am

Also my contacts is gone so i will try mj problem solver guide but my add contacts is disabled how to enable it huhuhuh thanks

marimari860 · Post by **marimari860** » Fri Mar 12, 2010 7:28 pm

Bought a MJ yesterday. Have Comcast internet & cable. Was able to get an installed message from MJ but no registration screen appeared and I therefore cannot register to get a phone number from MJ. Also got a message from MJ that there is no internet! How crazy is this? Can anyone help me please? Thanks.

ruggb · Post by **ruggb** » Sat Mar 13, 2010 8:50 am

The biggest problem with getting ANY program to run that needs Inet access it called TROJANS. In the mass effort to stop them firewalls and routers also stop wanted programs.

Begin by shutting down ur firewall and connecting computer directly to modem (not router). If it works, u know where the issue is. If it does not work, it is time to be frustrated by MJ TnS again.

NOTE- I had to REMOVE my firewall to get a program to work. When I shut it off, it somehow still blocked the operation of a program (not MJ). Just be aware that it could happen.

The MJ sites, MJ and talk4free, need to be set up as trusted. Ports 5060 and 5070 also need to be passed thru the router to the computer running the MJ.

Set firewall for trusted sites

reg.talk4free.com
my.magicjack.com or *.magicjack.com

set router for single port forwarding under games

5060 both (computer 192.x.x.x IP)
5070 both (computer 192.x.x.x IP)

NOTE - however, that most of the time this is not a problem, but MJ TnS will make it appear to be the problem and make u think they solved it for u - so do it before chatting so maybe they can solve the real issue.

noble · Post by **noble** » Wed Mar 31, 2010 4:38 am

thanks...., i cant get to use my magic jack no more...it worked for 1month, and then, it doenst sign in on dialpad..i`ve tried all...it only works with HOTSPOT now....what do i do?...it use to work before...all of a sudden, it just doenst sign in anymore, it would load contacts, but it wouldnt sign in again..and after a while..it would say, check ur internet connection...

please, get back to me..my email is [email protected]
Thanks

conniemadagain · Post by **conniemadagain** » Wed Mar 31, 2010 9:35 am

where did you go???

MJ Problem Solver wrote:I have had my Magic Jack for over 1 1/2 years now.

I've had every possible problem that could occur.

I can't begin to count the number of times I have been on the "chat' with support for several hours for each occurence.

I've lost all of my contacts several different times due to "chat" support.

I finally figured out on my own how to fix Magic Jack and get it up and running again quickly.

I will be glad to help anyone !

shardman1 · Post by **shardman1** » Thu Apr 01, 2010 9:43 am

I am trying to troubleshoot a friends MJ. They have an HP touchscreen computer running Vista Home Premium. When I plug the MJ in it opens a folder showing contents of usb dongle. There are no executable files and nothing runs. I tried the MJ on my XP machine and it works great. Tried the reformat and all the other "help" from the MJ site and nothing works. Any help would be greatly appreciated.

BamaPanda · Post by **BamaPanda** » Tue Apr 06, 2010 7:36 pm

Hi there.
Caught your offer, so I thought to see if you have an answer.

My MJ seems to be working good now. It loads when I start the PC and I can use it to make and receive calls.

Faxing is a different matter. It will receive pretty easily, but when I send it is a hit and miss ...mostly a miss.

I did read this is a problem, and to use downgrade.exe. Did that ..no real change.

Do you have an idea? If this is a normal non - fixable thing, then I am going to rig a switch up to shift outgoing faxes to my other line I still have with Charter.

Thanks

magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

Do you have a Magic Jack Problem ?

Do you have a Magic Jack Problem ?

Can't make outbound calls

Re: Do you have a Magic Jack Problem ?

Re: Can't make outbound calls

Re: Do you have a Magic Jack Problem ?

Re: Do you have a Magic Jack Problem ? i haave a problem on

my add contacts on menu is disable help plss

Re: Do you have a Magic Jack Problem ?

Not working with Windows Vista

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