MagicJack on 10.6 Snow Leopard

wildcatwater · Post by **wildcatwater** » Tue Sep 08, 2009 3:41 pm

Does anyone have any experience so far? Tech Support runs me around saying it is not compatible and offers no advice on anything else.

mmain1 · Post by **mmain1** » Wed Sep 09, 2009 7:09 pm

users in this thread http://www.phoneservicesupport.com/toda ... t7404.html report positive feedback with magicjack on snow leopard. The thread is regarding a software update which may be required for snow leopard...

w0by · Post by **w0by** » Wed Sep 23, 2009 1:38 pm

I have magicjack on snow leopard and it works wonderfully. It's very clear, easy and I love it. The only thing I have never been able to get to work is caller id on the phone. It works on the software but not the phone.

GuyOnTheAir · Post by **GuyOnTheAir** » Wed Sep 23, 2009 8:12 pm

My experience echo's the above. Works fine, and no problems, but no caller ID on the phone.

digitalknight · Post by **digitalknight** » Mon Nov 02, 2009 7:30 pm

Anyone know if they are going to fix the caller ID bug when used on our Mac's

Tommyr · Post by **Tommyr** » Sat Jan 16, 2010 9:19 pm

wildcatwater wrote:Does anyone have any experience so far? Tech Support runs me around saying it is not compatible and offers no advice on anything else.

I just got my Magic Jack today and it runs with NO problems on my 1.83Ghz. Macbook with Snow leopard 10.6.2. 1 gig Ram through an Airport extreme. Wired phone. Call audio is AWESOME on both sides.

So far I'm happy!

toon guy · Post by **toon guy** » Fri Feb 19, 2010 2:35 pm

Since upgrading to 10.6, I have been having issues with MagicJack not ringing for incoming calls. I need to restart the software to get it working again.

Outgoing calls work fine, and the incoming works fine for a while after restarting it. Seems after a certain period of idle time or something, the incoming calls stop working.

I was on chat support and did an upgrade (which I probably already had installed as I did an upgrade a few months ago), and then they suggested switching all my DNS servers to the talk4free DNS servers (which I did not like at all, as it routes all your web browsing DNS through those servers).

Anyone else with this problem? Fixes?

gavilaso · Post by **gavilaso** » Fri Feb 26, 2010 7:46 am

is there is any way to use it with out the dongle????

TheDoctah · Post by **TheDoctah** » Sun Mar 07, 2010 12:50 pm

I have my Magic Jack running on 10.6.2 without problems for the most part. Every so often it will lose the ability to make and receive calls. A restart of the Magic Jack sw fixes it. Not sure why it happens though, timing seems to be random.

Also i sometimes get the phone ringing but when i pick it up to answer, it will be blank for a good 7-10 secs before i can hear anything which is a great nuisance.

Last but not least, the caller id refuses to work on the phone.

All in all, its minor issues, i still love the magic jack, I look forward to those bugs being fixed one day.

imma imac · Post by **imma imac** » Mon Jun 14, 2010 2:54 pm

I have found I have to plug in my usb every single time my iMac goes to 'sleep' or restarts.. I also have to log it.

twice I lost my contact list and ALL MY PHOTOS!!

the technicians are a bunch of knuckleheads
I want to uninstall it and reinstall it again. They also expired my account today and I stupidly renewed it until december 2015.

imma imac · Post by **imma imac** » Mon Jun 14, 2010 2:56 pm

btw.. I had renewed it a few months back.... they prematurely expired my account today...VERY prematurely

imma imac · Post by **imma imac** » Sun Jun 20, 2010 3:14 pm

I decided to uninstall MJ. I went into Disk Utility and totall erased it from my system.

I reinstalled it, signed in, and DID NOT USE THE UPGRADE!!

I no longer get the "3 second" beeping or button pushing sounds on the other end.

DO NOT USE THE UPGRADE NO MATTER WHAT TECH SUPPORT TELLS YOU. IT MESSES UP THE WHOLE THING.

I can restart my Mac and I don't have to continuously log in which became, still, another nuisance. If I lose my contact list.. oh well... After my contract is up with MJ..unless there are significant changes, I am done with it. Giving it the benefit of the doubt, it is still in the early stages and now there is more advertising and lots are starting to use it, therefore there will be many 'bugs/kinks/glitches' they will be needing to work out. Maybe even get SMART techs!!!

Get back to the basics.

Clark21 · Post by **Clark21** » Mon Jun 21, 2010 6:30 am

Oh,so useful info)

luannec · Post by **luannec** » Wed Jun 30, 2010 10:53 pm

I just got an iMac with Snow Leopard installed. MagicJack was flaky on my MBP with Tiger but it's horrible with Snow Leopard. It has to be restarted every time the computer goes to sleep and half the time I have to eject it and plug it back in to get a dial tone on the phone. I installed the update today, thinking that might help, but now I keep getting the message saying I have to replug in the MagicJack. I've had it with this stupid thing. I only use MJ for my business phone (small business and I don't get too many calls). I use PhonePower for my home phone, which is much much much better. I've just ordered PhonePower for my business phone, too...I'm trashing MagicJack. PhonePower has a great deal where, if you pay for a full year for $199, you get the 2nd year free. Not as cheap as MJ but I'm willing to pay a little bit more for some reliability. Plus, PhonePower's customer service is awesome.

wakundama · Post by **wakundama** » Sun Jul 25, 2010 4:27 pm

No problem with magic Jack on latest version of snow leopard here 10.6.4

Caller ID works fine as well and has never had a problem.

I do remember when I first did the upgrade to snow leopard 10.6.0, there were some problems, but then I upgraded the firmware on the magic Jack and all was well. I don't quite remember, but to get the firmware I might have had to contact customer support and have them send me the link as it might not be obviously posted on their website.

rapistanxxx · Post by **rapistanxxx** » Thu Sep 02, 2010 1:49 pm

wakundama wrote:No problem with magic Jack on latest version of snow leopard here 10.6.4

Caller ID works fine as well and has never had a problem.

I do remember when I first did the upgrade to snow leopard 10.6.0, there were some problems, but then I upgraded the firmware on the magic Jack and all was well. I don't quite remember, but to get the firmware I might have had to contact customer support and have them send me the link as it might not be obviously posted on their website.

I'm having an issue with this 10.6.4 and a new Imac. I can't get it to see the magicjack. The blue light flashes for 8-10 seconds and then goes out. I can't see the magicjack under disk utility and mj support couldn't fix it. Anyone have any ideas on what I'm doing wrong or where to look??

Thanks,
Ron

toon guy · Post by **toon guy** » Fri Sep 03, 2010 3:54 pm

I had the same problem, needed t upgrade the MJ. You can find download links on this forum to the most recent update download, do it manually and hopefully that fixes it for you.

Donateko · Post by **Donateko** » Sat Sep 18, 2010 2:36 am

Hi guys,

Bottom Line Up Front: 27" iMacs don't put enough power out through USB ports. Connecting the MJ to a POWERED USB HUB did the trick for me.

I am 99% sure that your computer not recognizing the MJ has nothing to do with Snow Leopard (SL) but with USB power output (PO) rather. I look in the energy savings pane to see if there was anything I could do to increase the USB PO, but had no luck. I tried all of my USB ports and still no luck. To support this, I plugged the MJ to my MacBook Pro (MBO) running the same exact configuration of SL as my iMac and gues what? IT WORKED!

It does not matter how many times Tech Support tells you to run the upgrade, if your USB port is not providing enough power to the MJ for it to work, it is as if it was never plugged in to begin with, HENCE, THE COMPUTER NOT RECOGNIZING IT.

If the blue light in your MJ is on and you can see it in the Disk Utility, then the issue might be more complicated than just PO and using a powered hub might not solve it.

Hope this helped.

poleary2012 · Post by **poleary2012** » Fri Aug 10, 2012 12:58 pm

currently using magicjack on a mac mini (2007) intel processor running snow leopard.

symptom: my magicjack stopped ringing after about 5 minutes or so after being plugged in sometime within the last year. this can't be a usb lack of power problem or it would not ring at all in the first place and as it used to ring on incoming calls all the time it can't be the phone itself. i have a panasonic kx-tg5571 wireless base with one handset as my phone.

i am not sure when this exactly started but i've used magic jack on the machine since osx leopard and i am pretty sure it was ringing after i upgraded to snow leopard. as i can't remember when it exactly stopped i can't pinpoint it to an operating system change.

solution: i've found that if i leave my handset or base station with the speakerphone in the "on" position when i am not on a call i will hear the sound of the phone ringing through the speakerphone. to save the battery on the handset i just leave the base speakerphone on & switch calls to the handset when they come in. now i have a working pop-up notification and a ringing sound i can hear after the phone itself stops ringing.

theory: as the sound coming thru the speakerphone is not the sound of the telephone ringing itself but that of a sound the magicjack is playing as a ringer it appears to me that magicjack is switching back to the headphone setting for phone ringing instead of continuing to use the telephone itself. yes, i've checked my settings. telephone is still set for the ringing device. though after 5 minutes or so of being plugged in the telephone itself no longer rings but the speakerphone will play the headset ringing sound. sounds like a magicjack programming issue, not a telephone issue. if it were a telephone issue the telephone would not ring when called immediately after being plugged in & then for about another 5 minutes before this unexplained switch to headset mode happens.

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