I paid for 5 years and they stopped my service...

[Maddog10]

Does anyone know how to get my MJ back up and running? I paid for the five year plan on two MJ's however both stopped working at exactly one year. I've tried to get the live chat however it say's it's down for "maintenance". It's been like that for the last tree days

Also I have the email receipts showing I paid for five years and my bank statements. Any ideas from you folks on what to do?

Thanks in advance,
MD10

[WarlockWeary]

Only thing really is to contact support .. and deal with them :/

[JohnnyFreightTRAIN]

Please see the magicjack wiki under contacting magicjack

You will find their contact information there, including the head of tech support and Dan (the inventor). If you contact the inventor, you will notice he has several email addresses. I have had much success with these addresses [email protected] or [email protected]. I've also had success contacting Rikard Bone (head of tech support) at his first email listed [email protected]

Hope this helps, it should.
If it doesn't I don't think we have any other answers for you.

[Maddog10]

Please see the magicjack wiki under contacting magicjack

You will find their contact information there, including the head of tech support and Dan (the inventor). If you contact the inventor, you will notice he has several email addresses. I have had much success with these addresses [email protected] or [email protected]. I've also had success contacting Rikard Bone (head of tech support) at his first email listed [email protected]

Hope this helps, it should.
If it doesn't I don't think we have any other answers for you.

Thank you very much JohnnyFreightTRAIN !!! That was a BIG help and I have MJ working again. I got it back yesterday after a live chat with them, which is below in case it will help anyone else. Your info I can use for future reference and thanks again...

Copy of live chat...

Please wait for a site operator to respond.
You are now chatting with 'Lance'
Your Issue ID for this chat is LTKXXXXXXXXXX
Lance: Hello, how may I help you?
Fred: Hi, I paid for five years and now it says I need to pay again???
Fred: My order # was XXXXXXXX
Lance: Can I have your magicjack phone number please?
Fred: XXX-xxx-xxxx
Fred: Reference ID: xxxxxxxxx
Lance: One moment please...
Lance: can I have your full name please?
Fred: My email addy is [email protected]
Fred: Fred XXXXX
Lance: Please wait while I check that for you
Fred: OK
Fred: Thanks
Lance: Did you receive a confirmation email with a claim code on it?
Fred: Yes
Lance: Do you have the claim code?
Fred: Just a sec I'll look
Lance: Okay
Fred: Here it is... XXXXXXXXXX
Lance: Can you log in top your account so we can apply the code in there.
Fred: Where do I do that?
Lance: Is your magicjack plugged in right now?
Fred: Yes
Lance: Can you see the dial pad on your screen now?
Fred: One of them, I have two but only use this one
Fred: Just a sec and I'll get it up
Lance: Yes please.
Fred: It's coming up now
Lance: On the lower left corner of your dial pad you will see a yellow tab,that says "please click here to order", please click on that.
Fred: OK I did that
Lance: Please scroll down and you will see a gray button please click on that.(my.magicjack)
Lance: Once in there please click on the extend your license button.
Lance: Then apply the code in there.
Fred: OK, let me try
Lance: Then click on apply
Fred: OK, I did all of that
Fred: Will it work now?
Lance: Yes if it accepts the code Fred.
Fred: I don't know if it accepted it or not???
Fred: I'm trying
Lance: Please click the link to download and run the magicJack upgrade (applicable for both XP & Vista):
Lance: http://upgrades.magicjack.com/upgrade/upgrade.exe
Lance: Please run the upgrade.
Fred: OK
Lance: Please tell me if it is done.
Fred: OK, it's complete
Fred: What now?
Lance: Can you see now the expiry bdate of your magicjack?>
Fred: No
Lance: Can you turn off your windows firewall temporarily?
Fred: Maybe I need to reload MJ again?
Fred: OK
Lance: One moment please...
Lance: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Loren'
Your Issue ID for this chat is LTKXXXXXXXXXX
Loren: Hello, my name is Loren and I will be assisting you. Let me put you on hold while I review the previous chat you had. Thank you.
Fred: HI
Loren: Hi Fred.
Fred: I think I've gotten this done. Let me re open MJ and see
Loren: Thank you for patiently waiting.
Loren: Rest assured that I'll do my best to help you out on this one today.
Loren: Sure, please do.
Loren: Let me if you are done Fred.
Fred: OK, just a sec
Loren: Take your time.
Fred: It still says my service has expired ?
Loren: May I ask what magicJack phone number that you want to extend, please?
Fred: XXX-XXX-XXXX
Fred: I paid for two but only use the one
Loren: I see.
Fred: Yes it's the (202) XXX-XXXX number
Loren: Is this the code: XXXXXXXXXX that you have gotten in the email confirmation?
Fred: Just a sec I'll look
Loren: Thank you.
Loren: Sure take your time.
Fred: This is the # XXXXXXXXXXX
Loren: Thank you.
Loren: Are you still logged into your account?
Fred: I think so?
Fred: Yes I am
Loren: Please log out from your account and click on this link below for you to log in again.
Loren: http://my.magicJack.com
Fred: OK
Loren: Let me know when you see the Ordering page.
Fred: I'm logged back in
Loren: Please click Extend Your License under Account information.
Fred: OK, I've done this already though
Loren: Enter this code: XXXXXXXXXX in the box provided for.
Loren: Please click Apply Code then hit OK.
Fred: OK
Loren: Then tell me if it jumps back to the ordering page.
Fred: It went to asking for a code for "additional years" and I put the code in and then clicked "apply code"
Loren: When you are done, please try to refresh your page and check if the date of expiration changes.
Loren: Okay, great!!!
Loren: Please click OK.
Fred: OK
Loren: Check now if the date of expiration changes.
Fred: Now it says ... Your license is active through SEPTEMBER 10, 2013
Loren: Great!!! So it means it works now.
Loren: Please restart your magicJack dial pad by clicking on the “Menu” then “Advance Users” then “Restart”.
Fred: OK, thank you so much for your help !!!
Loren: You are welcome.
Loren: Is there anything else I may help you with today?
Fred: I think I can get it from here, thanks again
Loren: My pleasure
Loren: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click the "CLOSE " button on the top right of this screen and the survey will appear. Thanks again!
Loren: Take care and may you have a Blessed Day ahead.