Can A User Initiate A Reset?

[Bill Smith]

I've had several chats with MJ support with various so-called solutions. None has worked in the long run.

It seems as if the only thing that works (for a short time anyway) is a reset from their end. But to get to that point, you have to go through another chat. Is there a way for a user to initiate a reset?

On the my.magicjack.com page, there is a tab for "magicjack settings", "change settings". I've clicked on the "PIN Not Recognized" tab many times without consistently reliable results.

What I'm looking for is a way to remotely do the reset the support people do.

[Nobody beats the Whiz!]

I missed what problem you are experiencing. Your PINS are not recognized?

[Bill Smith]

The MJ works some days and other days not. It is connected to a thin client that is on all the time. In the past, the MJ started working again (albeit briefly) after a support person initiated a reset from their end. I'd like to be able to do the reset without another "chat".

The "PIN not recognized" was one possible solution suggested by a chat, but it does not always work.

The MJ worked great for about 6 weeks after I got the thin client. Then with no changes to the thin client or any other hardware, the MJ started working intermittently. Last week, it worked fine all week. This week, pretty dreadful.

[Nobody beats the Whiz!]

The MJ works some days and other days not. It is connected to a thin client that is on all the time. In the past, the MJ started working again (albeit briefly) after a support person initiated a reset from their end. I'd like to be able to do the reset without another "chat".

The "PIN not recognized" was one possible solution suggested by a chat, but it does not always work.

The MJ worked great for about 6 weeks after I got the thin client. Then with no changes to the thin client or any other hardware, the MJ started working intermittently. Last week, it worked fine all week. This week, pretty dreadful.

So, I assume by "does not work" you mean that you can't make calls? The softphone loads and shows "Ready to Call", and you get dial tone.

However when you dial, either dial tone just continues or the call just never connects?

Or is it that the voice quality is too poor?


I'm just trying to get clarification on what doesn't work.

[Bill Smith]

The software is up, running, and ready to call. The call doesn't connect or one or both parties cannot hear. When the MJ works, its great. When it doesn't, well, it doesn't. And there's no way of telling whether a call will be OK. One call could be OK and the next, NG.

And that's why I'd like to be able to do a reset myself; to increase the chances that the call will be OK.

[Nobody beats the Whiz!]

The software is up, running, and ready to call. The call doesn't connect or one or both parties cannot hear. When the MJ works, its great. When it doesn't, well, it doesn't. And there's no way of telling whether a call will be OK. One call could be OK and the next, NG.

And that's why I'd like to be able to do a reset myself; to increase the chances that the call will be OK.

I think the "Reset" is just a red herring. Of course, you can do a software restart from the Softphone Menu-->Advanced options-->Restart, but I don't see how that would help your particular problem.

Assuming you've gone through all the normal steps outlined in the Wiki for improving performance (e.g. high process priority, sufficient RAM, sufficient CPU, sufficient bandwidth, limiting background operations, cleaning out viruses/adware/spyware, etc). Then you may very well be on a troubled server.

Have you tried blocking your local server manually?

http://en.wikibooks.org/wiki/MagicJack

[Bill Smith]

The thin client has the proper configuration and the MJ worked very well for 6 weeks. Then it wasn't for 3 weeks and then it was fine for a week, and now is not working well. All with no changes made by me,

"Have you tried blocking your local server manually?" I'm not that technically savvy. It is my understanding (or perhaps, misunderstanding) from other posts that this type of change has to be made each time the MJ is started.

[VoipDude]

Is there a way for a user to initiate a reset?

What I'm looking for is a way to remotely do the reset the support people do.

The type of "reset" you are referring to is a refresh of your account settings on the MJ servers which is performed by tech support. This is not something you can do on your end.

[Bill Smith]

That's too bad. I'll have to try other steps to get this thing to work reliably. Thanks folks for your prompt responses.