I dial 218-862-6420 with my MJ and it announces itself as a MJ conference facility and I hit "1" to join a conference room and then type the 6 digit number and I get that the conference room does not exist. I do the EXACT same thing with my cell and it works fine.
Now this phone number is different from the 305 number MJ says to use and I do the same thing with the 305 number and get the same voice responses and the same results.
I am not sure if with MJ if that 218 number actually a MJ run facility but it is announced that way.
As you can see below, I tried to get some information out of the chat people which continues to be useless. Today I learnt they don't even have their own MJs to test with. Go figure.
Any ideas?
Joel
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Chat InformationYou are now chatting with 'Zerah'
Chat InformationYour Issue ID for this chat is LTK419096701697X
Zerah: Hello, how may I help you?
Joel Irwin: I call with MJ a MJ conference room number and the room I type will not work. Says it doesn't exist. I do the EXACT same thing with my cell and it works fine.
Zerah: Hi there, Joel.
Chat InformationPlease wait while I transfer the chat to 'Anthony'.
Chat InformationYou are now chatting with 'Anthony'
Chat InformationYour Issue ID for this chat is LTK419096701697X
Anthony: Hello, how may I help you?
Joel Irwin: did you read the problem description above?
Anthony: Please wait while I check that for you
Anthony: Thank you for waiting
Anthony: Is this all about conference call?
Joel Irwin: yes
Anthony: For now it is not possible for you to call a non-magicjak conference number. We are doing some upgrades, our engineers are working for magicjack users to join conference room from other telephone company and woll ne ompleted as fast as possible.
Joel Irwin: why does the number i call announce itself as a magic jack conference number then?
Anthony: Are you making conference call with magicJack users?
Joel Irwin: no idea what the other users are call with. I call the number and it announces itself as a mj conference facility.
Anthony: magicJack reserves the right to block calls to phone numbers that abuse its services. Any service provider who is currently being blocked may interconnect with magicjack for free so our customers may complete their calls. Have your conference service provider email us at [email protected]
Joel Irwin: huh?
Joel Irwin: hello?
Anthony: Okay
Joel Irwin: what is Okay?
Anthony: Is the magicJack plugged in with a blue light on?
Joel Irwin: my MJ works fine - use it all the time. I just called the number and verified the problem with conference room 468786. Can you try this with your MJ?
Anthony: We only have chat support as of the moment. We use chat so that we can send upgrade links that cannot be done over the phone.
Joel Irwin: you don't have a MJ to recreate or verify an issue?
Anthony: We are doing some upgrades, our engineers are working to get them completed as fast as possible. We apologize for the inconvenience and appreciate your patience.
Anthony: May you please wait for a couple for hours and chat us back if you still have the problem message
Joel Irwin: This has been going on for 2 weeks.
Anthony: Please do not worry as I have made a report and will pass this to the higher department about your concern. Would that be okay with you Joel?
Joel Irwin: how will you know if its just me or a bigger issue if you can't verify the problem?
Anthony: Our engineers are still working on it
Anthony: It will be fixed within today
Joel Irwin: This all works with my cell just not my MJ and the reason I have MJ is to avoid using cell minutes before 8 pm.
Anthony: Thank you for understanding and patience
Joel Irwin: what will be fixed?
Anthony: May you please wait for a couple for hours and chat us back if you still have the problem message
Joel Irwin: Its not a problem message - your facility will not allow me to enter a conference room with my MJ but my cell works. Is that the problem you are working on?
Anthony: magicJack reserves the right to block calls to phone numbers that abuse its services. Any service provider who is currently being blocked may interconnect with magicjack for free so our customers may complete their calls. Have your conference service provider email us at [email protected]
Anthony: This time the conference call is being blocked that is the reason why you cannot use the conference call
Joel Irwin: why is MJ blocking a call I am making with MY MJ to a MJ conference facility?
Joel Irwin: but MJ is NOT blocking a call I am making to a MJ facility with my cell to the SAME conference room!
Anthony: I have done refreshing your connection line here in our end
Anthony: This will take effect after few minutes.
Anthony: Please chat us back after 30 minutes
Anthony: If you still have the same problem
Using MJ For Conference Rooms
Moderators: Bill Smith, Pilot
Using MJ For Conference Rooms
Have a great day,
Joel
Joel