Magic Jack is just another money–grabbing company that promotes a "30 day money back guarantee " product that is designed to accomplish a single goal. That goal is to get your credit card number.
The Magic Jack I purchased did not function. I also purchased for $69.95 the extra 5 year plan. But all my clients said the sound quality was horrible!
The web site is a joke. There is a bunch of instant fix downloads (that don't work). There is however, a great deal of hype about the amazing thirty-day no-risk guaranty. What is MAGICALLY missing is any way to contact this company to arrange to return the product and cancel the scheduled payment at the end of the thirty-day trial period.
There is a live-chat customer support line. I wasted 90 minutes of my life there, with no solution at all. This is exactly what you can expect from a predatory rip-off company such as this.
My unit never worked properly. The flatly refused to refund my costs. I intend to dispute this charge with my credit card company.
MagicJack support phone numbers:
Main Office: 561-594-2140 – you can apparently only leave a message
Billing Inquiries: 281-404-1551 – open from 11am to 8pm EST
Magic Jack
PO Box 6846
West Palm Beach, Fl 33045
http://www.phoneservicesupport.com/
Magic Jack Product, Support and Service Sucks
Moderators: Bill Smith, Pilot
I don't dispute any of your troubles getting MJ working or dealing with tech support. You're right - tech support sucks. But they usually are good about returns. Have you tried the return link at http://www.magicjack.com/6/customercare.asp?
One other quick suggestion - have you tried MJ on another computer? We have seen widely varying results with it not working at all on one computer and working great on another.
One other quick suggestion - have you tried MJ on another computer? We have seen widely varying results with it not working at all on one computer and working great on another.
BTW, you also quote the WRONG web site address. The one in your message is for this forum which does not deal with "official" tech support. You should be siting www.magicjack.com as the 'official' site.
Also I agree that rather than just saying that magicjack is a bunch of crooks (mostly because they are impossible to contact), spill your guts to this forum (in the tech support subject area) and tell us what your issues are. Also, search this forum for help - there are a lot of us who have already gone thru and felt your pains - and have solutions to many of your problems. For example, if your sound quality is bad, it could be the volume controls on your softphone, or it could be the process priority on your computer (because you have something else running in the background that is using a lot of CPU causing MJ to have problems), or you could be homed onto a bad proxy server that you should block.
We have all found that most often, MJ does not work well straight out of the box and that's because it heavily depends on the computer its plugged into. But if it works, there are ways to enhance its performance and make it work better.
Also I agree that rather than just saying that magicjack is a bunch of crooks (mostly because they are impossible to contact), spill your guts to this forum (in the tech support subject area) and tell us what your issues are. Also, search this forum for help - there are a lot of us who have already gone thru and felt your pains - and have solutions to many of your problems. For example, if your sound quality is bad, it could be the volume controls on your softphone, or it could be the process priority on your computer (because you have something else running in the background that is using a lot of CPU causing MJ to have problems), or you could be homed onto a bad proxy server that you should block.
We have all found that most often, MJ does not work well straight out of the box and that's because it heavily depends on the computer its plugged into. But if it works, there are ways to enhance its performance and make it work better.