People cannot hear me after 2 - 20 mins on magic jack call

magicjackserver · Post by **magicjackserver** » Fri May 28, 2010 11:28 pm

Hello I'm having a very annoying issue were in the middle of call I become muted or cut off while I can hear the other user saying, Hello? Hello?

I have built a magic jack server using
XP Professional SP3 (fully updated)
PIII 700mhz
512Ram
New Vtech DECT6.0 phones. X3
USB ROOT with power saving disabled. (Device Manager)
No mouse or keyboard 100% Remote Desktop.
Windows Firewall active with magic Jack as only exemption. NO OTHER SOFTWARE BARE OS.
Automatic reboot daily 4 AM, Auto log on enabled.

Linksys Router WRT54G (Tomato Firmware )with QOS aiming at IP of Magic Jack Server. Wired via new Cat5e cable. (I have tried another router of less quality with no difference.)

There seems to be no method to it sometimes it take 10 minutes sometimes immediatley and sometimes not at all.

My suspicions are many, one of them being that the USB ports are 1.1 and I'm not sure weather I should purchase a new USB 2.0 PCI card, or a Powered USB hub. My preference is the PCI USB 2.0 Card.

Money is an issue and so are power outlets. So I'm heavily leaning toward the PCI card.

Just so you guys know the call quality is PERFECT even better than my land line. I just cant seem to figure out why the sometimes people can no longer hear me......

ANY INPUT is greatly suggested.

Matt9876 · Post by **Matt9876** » Fri May 28, 2010 11:42 pm

Sounds like you did everything correctly,MJ works OK on USB 1.1

I got a cheap 2.0 powered USB hub and can run 3 phones on house wires no problems for 2 yr now.

Look for any CD/DVD burner or USB drivers that might conflict with MJ.

If you still have problems I will help you with startup manager (startup.exe) and help you kill off stuff that might conflict,took me a few times to get it right.

mastdesi · Post by **mastdesi** » Sat May 29, 2010 12:01 am

I have kind of the same problem started like a week ago. I dont kow what to do. I called my internet company and after 5 min of chat he said he can't hear me right, then he says its echoing and then all i hear is him say helo? hello? and he couldn't hear me.

Plz help i have a HP p4 3.0 HT / 512 ram, and i dont touch that computer and i dont know what has gone wrong. I contacted the support but 2 hours and nothing.

magicjackserver · Post by **magicjackserver** » Sat May 29, 2010 12:06 am

I really hope that its a short bug with magic jack because I spent a lot of time and money getting this thing perfect for my mom and her elderly sisters and if they think its flaky or that its going to flake out in an emergency they will not want it.

I have found another post. I think they may have an issue brewing. I think outside of a Powered HUB and 1.1 instead of 2.0 everything else is perfect.

http://www.phoneservicesupport.com/mj-c ... t8972.html

sabresfan · Post by **sabresfan** » Sat May 29, 2010 7:21 am

This may help http://en.wikibooks.org/wiki/MagicJack/ ... oppy_Voice but you have the basics already covered. Try any of the fixes you have not tried yet. From there if things do not improve you may want to try changing the server your MJ connects to. A lot of the time it's not your setup but the server your MJ connects to is overloaded causing audio problems at different intervals into a call.

mastdesi · Post by **mastdesi** » Sat May 29, 2010 11:38 am

how to change servers. i read that somewhere else also.

Edit: i got the guide on wiki for it nevermind.

But I think i will go out and buy a SPA2102 and try that out first. If not then i will change the servers. If not then i will use the ata for my other voip service.

If anyone knows a good guide for SPA2102 plz provide it.

sabresfan · Post by **sabresfan** » Sat May 29, 2010 5:21 pm

mastdesi wrote:how to change servers. i read that somewhere else also.

Edit: i got the guide on wiki for it nevermind.

But I think i will go out and buy a SPA2102 and try that out first. If not then i will change the servers. If not then i will use the ata for my other voip service.

If anyone knows a good guide for SPA2102 plz provide it.

Those of us that use MJ with an ata find the audio better than using the dongle. With using my pap2 my calls sound better and I don't have the popping that occurs occasionally when I use the dongle. The guides for the pap2 should provide the needed settings to get MJ to work here's a good tutorial http://www.phoneservicesupport.com/how- ... t7593.html good luck.

mastdesi · Post by **mastdesi** » Sat May 29, 2010 6:09 pm

thank you very much. I will give it a try and will post back my results.

mastdesi · Post by **mastdesi** » Sun May 30, 2010 6:02 pm

i have tried the password finder 2.1 and 2.2 and stroths sipdump. the sipdump actually give me a file bigger than 22,000 kb but i can't find the sip in it all. plz help.

magicjackserver · Post by **magicjackserver** » Sun May 30, 2010 6:32 pm

To keep you guys posted I have disabled my firewall for my magic Jack PC. (Windows Firewall) There is nothing of value on it so I would imagine if it gets hacked the damage would be limited. Im also considering Comodo Firewall as a replacement.

So far since disabling the firewall. It does seem to have stabilized however, I have not been using it as often since its the weekend. I need to make sure its not software before I spring for a new PCI card or powered hub. My theory is that Windows Firewall is so crappy that it block packets at a certain point from leaving the PC. This could be the cause of my one sided conversations. LOL

I'm also looking into extending the time UDP ports are open on my router.

I have 180 assured and 30 un-replied, as defaults I doubt its either one of these settings.

mastdesi · Post by **mastdesi** » Sun May 30, 2010 8:06 pm

just to let you know my firewall was always off and i still encountered the bad qaulity problem.

mastdesi · Post by **mastdesi** » Sun May 30, 2010 10:25 pm

i got the spa2102 and got it working with my other viop service but i can't seem to get the sip info for mj, its just making me go crazy. probably tried like 30 times.

mastdesi · Post by **mastdesi** » Mon May 31, 2010 5:34 pm

i got it working with the spa2102 but the sound is still choppy and now it sounds like i am talking from far.

what could it be?

by the way my proxy is from dallas and i am in montreal, qc, canada.

sabresfan · Post by **sabresfan** » Mon May 31, 2010 5:47 pm

mastdesi wrote:i got it working with the spa2102 but the sound is still choppy and now it sounds like i am talking from far.

what could it be?

by the way my proxy is from dallas and i am in montreal, qc, canada.

Try using a closer proxy server. Boston or one from the northeast US might be a good server to try. It doesn't matter what server you connect to it can be any of them. Usually the closer the better to cut down on latency and jitter problems. Also QoS can help with audio problems.

mastdesi · Post by **mastdesi** » Mon May 31, 2010 6:12 pm

i am using boston, no echo but its cutting alot. I have another voip service on line 2 and its good with no breaking/cutting.

which codecs should i choose? anything in the spa2102 that will fix this?

sabresfan · Post by **sabresfan** » Mon May 31, 2010 6:52 pm

MJ uses g711u. If you experiencing choppiness in your calls check and see if you are losing packets between you and MJ's servers. Ping a bunch of servers and see if there is any packet loss. Also try a couple of other servers being Memorial day weekend here in the states and everyone is off MJ's servers may be getting a little overloaded (this is just a wild guess).

mastdesi · Post by **mastdesi** » Mon May 31, 2010 7:23 pm

my jitter is 80.1ms - 63.2ms lol says voip un supported and before it used to be close to radio quality according to http://www.whichvoip.com/voip/speed_test/ppspeed.html . so this was my main problem.

also says:
Jitter you ---> server 63.2ms
jitter server ---> you 6.3ms

What should i do?
What could be causing this?

sabresfan · Post by **sabresfan** » Mon May 31, 2010 8:08 pm

mastdesi wrote:my jitter is 80.1ms - 63.2ms lol says voip un supported and before it used to be close to radio quality according to http://www.whichvoip.com/voip/speed_test/ppspeed.html . so this was my main problem.

also says:
Jitter you ---> server 63.2ms
jitter server ---> you 6.3ms

What should i do?
What could be causing this?

Here's a good place to get a little more info about jitter problems http://www.dslreports.com/faq/13070 check your connections and make sure their tight. You could try and contact your isp and have them test out your line and other connections. If that doesn't solve it see if they have a different server you could connect to.

mastdesi · Post by **mastdesi** » Wed Jun 02, 2010 10:51 am

I have opened a thread there in hope for some help with the high jitter. If anyone can help plz give some advice. http://www.dslreports.com/forum/r243260 ... chopy-voip

mastdesi · Post by **mastdesi** » Thu Jun 03, 2010 6:23 pm

Thank you sabresfan for your help, After a week of testing i have got a stable setup.

WOW! i have never had magicjack with this clear voice quality on both ends before.

This is my setup : WRT54GL v1.1 (DD-WRT v24-sp2 (04/23/10) mini + mjproxy running on it + QOS) ---> SPA-2102 with latest firmware.

sabresfan · Post by **sabresfan** » Thu Jun 03, 2010 6:55 pm

mastdesi wrote:Thank you sabresfan for your help, After a week of testing i have got a stable setup.

WOW! i have never had magicjack with this clear voice quality on both ends before.

This is my setup : WRT54GL v1.1 (DD-WRT v24-sp2 (04/23/10) mini + mjproxy running on it + QOS) ---> SPA-2102 with latest firmware.

Your welcome and I'm glad to see you have it up and running.

Paula7928 · Post by **Paula7928** » Mon Jul 26, 2010 2:31 pm

I had this problem too for a long time. It would either be that I would call someone and they could not hear me or after about 20 minutes on a call I would be able to hear the other person but they could not hear me. Somehow this problem disappeared on its own about 4 or 5 months ago. Although there was one time last week that I called someone but they could not hear me. I do have an AC powered USB hub that the majic jack is plugged into but I had that from the beginning when I used to have more problems.