New problem, disconnected after 5 minutes

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gtcway
MagicJack Newbie
Posts: 5
Joined: Sun Aug 24, 2008 4:59 pm

New problem, disconnected after 5 minutes

Post by gtcway »

I've tried searching here and on google for this but can't find anything. Had trouble renewing a magicjack and talked to tech support about it. Finally got it working, not sure if they did anything or if it just worked:)
Anyway, since it came back on, whenever I talk to my girlfriend (we both have a mj), the connection is cut at exactly 5 minutes. Doesn't matter who calls.
Did the people at Magicjack, when looking at my trouble renewing, see that we use it so often that they're doing it on purpose to limit our use? Is there anything I can do to fix this, besides contacting tech support again?
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bitstopjoe
Future magicJack CEO
Posts: 2844
Joined: Sat Sep 13, 2008 5:25 pm
Location: North East Pennsylvania

Re: New problem, disconnected after 5 minutes

Post by bitstopjoe »

gtcway wrote:I've tried searching here and on google for this but can't find anything. Had trouble renewing a magicjack and talked to tech support about it. Finally got it working, not sure if they did anything or if it just worked:)
Anyway, since it came back on, whenever I talk to my girlfriend (we both have a mj), the connection is cut at exactly 5 minutes. Doesn't matter who calls.
Did the people at Magicjack, when looking at my trouble renewing, see that we use it so often that they're doing it on purpose to limit our use? Is there anything I can do to fix this, besides contacting tech support again?
I guess you didnt search hard enough....
http://www.phoneservicesupport.com/5-mi ... t9646.html

Joe Sica
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gtcway
MagicJack Newbie
Posts: 5
Joined: Sun Aug 24, 2008 4:59 pm

Post by gtcway »

I did, but guess I didn't use the right search terms. Thanks
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bitstopjoe
Future magicJack CEO
Posts: 2844
Joined: Sat Sep 13, 2008 5:25 pm
Location: North East Pennsylvania

Post by bitstopjoe »

gtcway wrote:I did, but guess I didn't use the right search terms. Thanks
Like 5 min??
Thats all it took............


Joe Sica
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GuyOnTheAir
Dan isn't smart enough to hire me
Posts: 328
Joined: Mon Feb 11, 2008 4:44 pm
Location: Greater Los Angeles, CA
Contact:
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Post by GuyOnTheAir »

bitstopjoe wrote:
gtcway wrote:I did, but guess I didn't use the right search terms. Thanks
Like 5 min??
Thats all it took............


Joe Sica

You're too much, Joe.
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bitstopjoe
Future magicJack CEO
Posts: 2844
Joined: Sat Sep 13, 2008 5:25 pm
Location: North East Pennsylvania

Post by bitstopjoe »

GuyOnTheAir wrote:
bitstopjoe wrote:
gtcway wrote:I did, but guess I didn't use the right search terms. Thanks
Like 5 min??
Thats all it took............


Joe Sica

You're too much, Joe.
Thank you I try, I try :)

Joe Sica
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jerry west
MagicJack Newbie
Posts: 9
Joined: Fri Nov 19, 2010 4:34 pm

Post by jerry west »

I have a MJ number with Alabama area code. I have run the upgrade download and it still times out after 5 mins. I am in Canada, using a Canadian ip address.

MJ tech support told me to run the upgrade, I did, no luck, still times out at 5 mins.
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