I Think I Broke My magicJack [Resolved]

MacGregor · Post by **MacGregor** » Tue Oct 26, 2010 11:19 pm

I had an issue earlier with the MJ - I was getting the "Warning: You must plug magicjack into USB" error. I tried the upgrade as mentioned on the magicFix site - it didn't work. I tried the MJ removal tool with the hopes of re-installing - it didn't work. I tried stopping the processes in Task Manager, unplugging and re-plugging the magicJack back in - it didn't work. I went back to the magicFix site and the last option it recommended was to format the magicJack "G" drive, and run the upgrade. I did so, but the upgrade won't re-install. I get the "Lucky You - Upgrading Now" screen, followed by the "Warning: You must plug magicjack into USB" error message. No other error messages have come up, and the computer is recognizing the dongle as the "G" drive (it's just an empty flash drive now). Any ideas?

Edit to add: I also tried the magicJack recovery tool. It stated "No device found".

Darkman90808 · Post by **Darkman90808** » Wed Oct 27, 2010 9:32 am

MacGregor... fwiw, I have two MJ's. The newer one would regularly malfunction on startup. For a while, the blue led would come on and then go off. Later, it would come on but not connect. After one "Lucky You" upgrade, the darn thing wouldn't work at all.

Long story longer, I contacted Support hoping I could replace it. The first Support person really gave it the good old college try but couldn't help. It was escalated to "Hero". I really had to laugh out loud but by golly, he got the darn thing to work. We went in and fooled around with some USB device settings; I don't remember exactly what.

I may be the only person on the forum to have kind words for MJ Support. However, both dongles are now working great, after I gave up in disgust recently (see Rants & Raves).

Good luck!

Darkman90808 · Post by **Darkman90808** » Wed Oct 27, 2010 9:38 am

A little off topic, but I should give a plug here for redpepper's Skypejack and Xlitejack. Even when the dongle wouldn't work with MJ, both plugins worked great using my Skype and sipgate accounts. This was a great workaround for me when Magicjack was giving me fits.

MacGregor · Post by **MacGregor** » Wed Oct 27, 2010 10:13 am

Thanks. It had been working fine - no regular issues. At this point, though, the problem is that there is no more data on the USB dongle (it has been formatted) and I'm unable to re-install the firmware. I'm going to try a few solutions and I'll post the results.

MacGregor · Post by **MacGregor** » Wed Oct 27, 2010 11:46 am

I deleted the mjusbs folder as well as the registry entry to no avail. I also tried uninstalling the drivers for both the TigerJet USB and cdrom. That didn't work either.

How do I get the firmware back on the USB device??? Everytime I run the upgrade it starts with "Lucky You: Upgrading Now" and ends with the "Warning: You must plug magicjack into USB" error.

MacGregor · Post by **MacGregor** » Wed Oct 27, 2010 6:25 pm

With the help of magicJack tech support, I was able to [fairly quickly] get the problem resolved. The entire process took about 20-30 minutes. Here is a copy of the chat session. I added the names of the links in parenthesis.

Please wait for a site operator to respond.
You are now chatting with 'Darene'
Your Issue ID for this chat is LTK43603933554X
Matt: Hello Darene
Darene: Hello, how may I help you?
Darene: How are you today Matt?
Matt: I have an issue with my magicJack. I hope you can help.
Darene: yes may i know what is that please?
Matt: While performing some routine maintenence I accidentally deleted the USB and CD drives allocated and used by magicJack. At that point I started receving the "Warning: You must plug magicJack into USB" error message. I unplugged the USB and plugged it back in - the same error message appeared. I tried a different USB port - the same error message appeared. I then attempted an upgrade, but still got the "Warning: You must plug magicJack into USB" error message. As suggested on the magicFix site, I tried the stopping the processes in Task Manager - it didn't work. The last option on the magicFix site, which was to format the magicJack USB device didn't work. I then tried to run the magicJack Recovery tool, but it gives an error message "No Device Found". I then tried deleting the registry entry then unplugging and plugging the USB device back in - it didn't work.
Darene: i see.
Darene: is your MJ currently plugged in now?
Matt: yes
Darene: Please click the link to download and run the magicJack upgrade (applicable for both XP & Vista):
Darene: http://upgrades.magicjack.com/upgrade/upgrade.exe
Matt: ok
Darene: please inform me after. thanks
Matt: received "Warning: You must plug magicJack into USB" error message
Darene: On your desktop, please right click on "My computer" icon. then choose properties.
Matt: ok, done
Darene: Then choose the "hardware" tab.
Darene: Once there, click "Device Manager"
Darene: Then click the "+" sign behind the Universal Serial Bus Controllers
Matt: ok, done
Darene: may i know how many entries there?
Matt: 12
Darene: You need to right click the first entry, then choose "update driver"
Darene: then check the "No, not this time" radio button.
Darene: Then click next. Once there check the "Install from a list of specific location"
Darene: then click next.
Darene: then on the next window, check the "dont search. I will choose the number to install" button.
Darene: Then click next.
Darene: Then click next again on the next page.
Darene: Then after the update is done click "finish".
Matt: ok, done
Darene: please do that the same steps in 11 entries remaining
Matt: ok, one moment please
Darene: sure.
Darene: take your time.
Darene: please inform me after
Matt: ok, done
Darene: okay.
Darene: Please unplug the device then plug it back again in other USB port after 15 seconds.
Matt: ok, done
Darene: is the dial pad up now?
Matt: no
Matt: since the USB device was formatted there is no data on it
Darene: Please click the link to download and run the magicJack upgrade (applicable for both XP & Vista):
Darene: http://upgrades.magicjack.com/upgrade/upgrade.exe
Darene: pplease click the upgrade link above
Matt: still received the "Warning: You must plug magicJack into USB" error message
Darene: please unplug your MJ device
Matt: ok, done
Darene: please click here (magicJack remover)
Matt: ok, magicJack was removed successfully
CoBrowse session has been requested by Darene.
CoBrowse session has ended
CoBrowse session has been requested by Darene.
Darene: please click here (Microsoft Fixit #50027)
Matt: recevied a notice that "The computer settings already match this Microsoft Fixit and no changes have been made."
Darene: please click here (Nexcopy USBScrub)
Matt: ok, downloaded to desktop
Darene: is it done now?
Darene: did you run the link i gave you?
Matt: I only downloaded it
Matt: one moment please
Matt: ok, done
Darene: is the dial pad up now?
Matt: no, you never told me to plug the MJ back in
Matt: one moment please
Darene: please plug it in now
Matt: ok, download in progress
Matt: received "Error Broken Storage" message
Darene: Please unplug the device then plug it back again in other USB port after 15 seconds.
Matt: the dial pad is up now
Darene: okay.
Darene: do you see there "stock symbol call:"?
Matt: yes
Matt: my number is listed at the top and my contacts are also listed
Matt: I was able to make a call
Darene: great
Darene: thats okay now.
Darene: Is there anything else I may help you with today?
Matt: not at this time. Thank you Darene!
Darene: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click the word "close" button on the top right of this screen and the survey will appear. Thanks again!

Darkman90808 · Post by **Darkman90808** » Wed Oct 27, 2010 7:08 pm

MacGregor... glad that appeared to work for you! I had much of a similar experience. It is a little tedious, but what the heck, you're back in business.

MacGregor · Post by **MacGregor** » Wed Oct 27, 2010 7:55 pm

It actually wasn't that bad. Much of the time I was just waiting for things to download, run, etc. I think the customer service may actually be a little....dare I say it?......better. (at least more than it has been in the past).

bitstopjoe · Post by **bitstopjoe** » Wed Oct 27, 2010 7:57 pm

MacGregor wrote:It actually wasn't that bad. Much of the time I was just waiting for things to download, run, etc. I think the customer service may actually be a little....dare I say it?......better. (at least more than it has been in the past).

Shhhhhhhhhhhhhhhhhhhhhh they might hear you

And if not them, then Murphy for sure!!!!!