I can hear them, they can not hear me

[Kenny2469]

This started after the Lucky You upgrade.

On outgoing calls the other party can not hear me
but I can hear them. Incoming is just fine.

If I use the flash button to put on hold, then come back,
all is well, we can hear each other.

Anyone else having this? is there a fix?

[Nick7621]

Kenny, I have the same problem. It began when I plugged my MJ in on Saturday night, Oct. 23, and received the Lucky You new upgrade. However, some numbers I called could hear me perfectly; some numbers I called could not hear me at all, and the problem was consistent with all those particular numbers. For example: a person in area code 423 could not hear me, but a person in area code 405 heard me perfectly. A person in area code 646 could hear me, but a person in 910 could not hear me.

I spent three hours Saturday night in the online support chat with three support techies that sent me through the same hoops three times and the problem was not solved. I spent about two hours on Sunday with three support techies with the same results. The last supervisor techie told me the problem was being sent to their technical engineers who would be working on it because other MJ users had reported the same problem. That techie wrote in the chat: "Our technical engineers are currently working on it. We will resolve the problem on our end. It will take a while to resolve this problem, but you will receive an email notification about the matter."

Thus far, the problem is not resolved and I have not received any notification from anyone at MJ support. I am a very unhappy camper.

Thanks for mentioning hitting the flash button to clear up the problem on your end. I will try that to see if it works for me. In the mean time, if other MJ users are experiencing the same problem, as the techie said, then why isn't this forum flooded with comments about it?

[Nick7621]

OK, I tried hitting the Flash button on my phone and that only created a weird buzzing sound with the person at the other end still not able to hear me. So I called again and clicked the hang up button on the phone twice and the person could hear me, however, the person said that every syllable I spoke had static attached to it. Wonderful. That's never happened before; before using the flash technique everybody says the sound was clear as a bell.

I am seriously doubting that I will renew MJ in May when renewal time comes up.

[jrsauer64]

Having same problem...just started today. All calls from MJ work fine. Incoming from both landline and cell...they hear me..I can't hear them. Went thru the whole run fix-it and port set up routine with magicjack.

Even deleted folder and reinstalled...tested...no good..upgraded nada. Even tried restoring my system to Monday.

What the heck did they do?

[Nick7621]

I highly suspect it has something to do with the last "Lucky You" update they created. My MJ did not have this problem before that update.

You can forget contacting the dips at their support chat. They will run you through all the procedures they have in their generic prompt book and none of them will solve anything. Been there, done that, five times even. I found Dan Borislow's email address and I will be emailing him personally tomorrow, IF he hasn't cancelled that email address, and tell him that the six support book readers I dealt with didn't resolve anything and two "top 10% agents" just quit and gave me the old "we will notify you by email" bullshit. Borislow owes me a solution or my money back.

[Lindy A.]

I'm in Waco, Texas. I too am having the outgoing MJ phone problem, just started a few days ago. I have two MJ's, both on different laptop computers (Vista), both on wireless Belkin router. I have had one of my MJ for about 3 years and the other one for 2 years ...never had this problem before. All incoming calls I can hear them and they can hear me ...all outgoing calls go through to the person I am calling, I hear them answer their phones, but they only get dead silence from me. So, I have to call them on my cell phone; asking them to call me back on my MJ phones (both my MJ phones I use for business purposes).

I have done the "live" chat thing, first 3 days ago when the problem started... was told that they were aware of the problem and that their engineers were working on it; futhermore, that I would be getting an email in regards to this issue. Now, 3 days later, still no one I call can hear me (although the call does ring through to them; they see my MJ number come up on their caller ID, calling me back to say that they saw my number come up but heard nothing, when they call me we can both hear each other just fine). I just found this MJ forum; I no longer feel like the Lone Ranger since obviously others are having this identical problem as well. I told the live chat person that Mr. Magic Jack needed to contact David Copperfield (instead of their engineers that have not yet fixed the problem) since he might be able to perform the magic needed to fix the problem; if they didn't work call a Priest to perform an exorcism to get this devilish problem out of my MJ phone lines.

I wondered why they wanted to know what router I was using and its model number ... after reading some of the posts on this subject (one saying no problem if computer that MJ is plugged into if router is cable connected to the computer (in lieu of wireless router) ... I couldn't do this anyway; we have a large house and I don't want to run cables all over thorugh it (even it I did so I have my doubts that would solve anything).

I have customer all over the USA; I talk to dozens of people every day in every State, including Canada ... at least when they call me I can hear them and they can hear me ...but, that is only half the reason for the MJ phones since I need them for making outbound calls as well. Sure hope that the problem "at their MJ corperate headquarters end is cleared up soon (like by the time I wake up in the morning and start my business day.

[Nick7621]

Don't hold your breath while waiting. I'm still waiting for that email to tell me about my problem of not being heard by the person I'm calling. I hope everyone here stays tuned and will let the others know if they actually hear back from anyone at MJ.

[mphixson]

same issue for me as well. started yesterday. something changed on their end, but naturally they still don't have a status page to inform you of any upgrades or service outages...
let's hope they solve the issue soon.

[Lindy A.]

I happy to report that I "can make outbound calls today and the people I am calling (all over the country, since it is one of my business lines) CAN HEAR ME. I think they got the Gremlin out of my MJ ...I have called from Texas to: Indiana, Illinios, New York, Florida, Tennessee, and Alabama this morning ... "it's so nice to hear HELLO on the other end of the line when I am making a call and their being ABLE to HEAR ME AGAIN." I have still not received a email from MJ telling me what the problem was, or that it has been fixed, but there must be hope for everyone that it can be fixed because after 3 days of me saying to those I have called "can you hear me now, they finally CAN!

[Nick7621]

Did you have to do anything to your MJ, or did you just call someone and find out they can hear you now?

[Nugrl]

ya, I am curious too because I am having a problem that my outgoing calls are fine, can hear both ends, but incoming, they can hear me but I can not hear them. The problem still exists as of 15 minutes ago for me. I hope it was just a server issue and it will be resolved soon.

[Nick7621]

Lindy, I just tried mine and some people I call still can't hear me. I can hear them fine saying "hello, hello," but they still can't hear me. I tried the flash button thing a few days ago and that worked then, but today that doesn't work.

Nugrl, I think your problem is being discussed on another Technical Support thread.

[Nugrl]

Nugrl, I think your problem is being discussed on another Technical Support thread.[/b]

yes it is, but my problem still exists and I just thought I would hop over here and see if you guys were having any luck....

[Lindy A.]

The 1st call I tried making this morning worked ... I was sort of shocked that it did. I called a customer of mine in Indiana (from Texas), they answered the phone, the first thing I said was "can you hear me?" they replied "YES" (I was elated to FINALLY BE HEARD after 3 days of the "outgoing calls with no one being able to hear me). I can make calls all over the country (business as usual) again ...either I'm very lucky, in which case maybe I should make a trip to Las Vegas; or, MJ is resolving their problem (just my area/region being taken care of first); hopefully I am not just temporarily seeing the light of day for a short period only to have dark skies appear again.

[MotBone]

I seem to be having the same problems with the new update (I now have 2.04). I first noticed it on Oct 23, not having used the MJ since the 10th. I have two MJ & 2 computers on my router. If I call MJ to MJ works OK if I call from my "Land Line" to either MJ it works OK. However if I call from MJ to LL I have no audio from the MJ to the LL, until I put the call on hold & wait till music starts, then when I hit resume, I have audio both ways. I have used the MJ hardware at another site, It was a first time on that machine so must have been new SW.

[Lindy A.]

You know what is sort of funny ... on Monday (when my problem started) and last night (when I contacted MJ again), using the "live chat," I stated very clearly that I was able to receive calls (I could hear caller and they could hear me); my phones rang in dozens of times a day and all was okay ...but, when I was making outbound calls to LL or cell phones I could hear the person I was calling when they answered the phone but they could not hear me (no audiio from my end to them)" ...their so called "live chat staff" on both occasions asked me "do you have your MJ plugged into your computer" (dah... my response was "dah, if my 2 MJ's were not plugged into my 2 computers how do you suppose all inbound calls are coming in loud and clear). They then asked "if my router was on" (2nd "dah moment; of, course its on OR I WOULDN"T be RECEIVING inbound calls and be able to use my computer internet to do the "live chat with them." Again though ... I am a happy camper at the moment because all is well in my inbound and outbound call world again!

[Nick7621]

In addition to the "They Can't Hear Me" problem, I cannot call any number in the 605 area code at all. As soon as the MJ dials the number, a rapid busy signal is all I get. I've tried this for over a month now. Buzz, buzz, buzz, is all I get. So I chatted with the geniuses at MJ support about this also and asked a simple question: Why can't I dial any number in the 605 area code?

Today I did receive an email from MJ (will wonders ever cease?). It is here in it's entirety:

Dear magicJack Customer:

We are working on interconnecting with the telecommunications carrier for the telephone numbers you have been unable to reach. The current rates charged by carriers are cost prohibitive. There is a legal requirement for all companies to interconnect if one carrier requests to do so from the other carrier. We hope we will be successful in doing so.

In the meantime we would be happy to offer you a refund of your unused magicjack and related services per pro rata method, i.e., if used six months, the refund would be approximately $20.00.

Please return your magicJack to the following address and enclose a refund request that includes your name, magicJack phone number and full mailing address.

magicJack, LP
Attention: Consumer Issues Department
P. O. Box 16176
West Palm Beach, FL 33416

We will credit the form of payment you used to purchase your magicJack or mail you a check.

Should you choose to return your magicJack for a refund, future registrations may be prevented.

Sincerely,
magicJack Customer Care

So, they want to prorate the refund? Did I use up some capacitors or transistors in the thing? And if I want a refund they want to punish me by not letting me buy another MJ and registering it? Ha ha ha ha. I've had it with these bozos. I'm currently researching the NetTalk Duo and from the reviews I'm reading from actual users, it works much better than the MJ.

By the way, I found this email address for MJ owner Dan Borislow if anyone wants to email him, IF it's still valid email address:

[email protected]

Good luck, people.

[bitstopjoe]

In addition to the "They Can't Hear Me" problem, I cannot call any number in the 605 area code at all. As soon as the MJ dials the number, a rapid busy signal is all I get. I've tried this for over a month now. Buzz, buzz, buzz, is all I get. So I chatted with the geniuses at MJ support about this also and asked a simple question: Why can't I dial any number in the 605 area code?

Today I did receive an email from MJ (will wonders ever cease?). It is here in it's entirety:

Dear magicJack Customer:

We are working on interconnecting with the telecommunications carrier for the telephone numbers you have been unable to reach. The current rates charged by carriers are cost prohibitive. There is a legal requirement for all companies to interconnect if one carrier requests to do so from the other carrier. We hope we will be successful in doing so.

In the meantime we would be happy to offer you a refund of your unused magicjack and related services per pro rata method, i.e., if used six months, the refund would be approximately $20.00.

Please return your magicJack to the following address and enclose a refund request that includes your name, magicJack phone number and full mailing address.

magicJack, LP
Attention: Consumer Issues Department
P. O. Box 16176
West Palm Beach, FL 33416

We will credit the form of payment you used to purchase your magicJack or mail you a check.

Should you choose to return your magicJack for a refund, future registrations may be prevented.

Sincerely,
magicJack Customer Care

So, they want to prorate the refund? Did I use up some capacitors or transistors in the thing? And if I want a refund they want to punish me by not letting me buy another MJ and registering it? Ha ha ha ha. I've had it with these bozos. I'm currently researching the NetTalk Duo and from the reviews I'm reading from actual users, it works much better than the MJ.

By the way, I found this email address for MJ owner Dan Borislow if anyone wants to email him, IF it's still valid email address:

[email protected]

Good luck, people.

The 3 beeps and hangup problem has been talk about here MANY MANY times, including the email from MJ offerng a refund and "dans" email address.
MJ is blocking numbers in MOSTLY rural areas who charge a high termination fee which cuts into MJ profits. Right now, other than contacting and complaining to the FCC, there is nothing which can be done.

[Lindy A.]

Not that I am planning on doing so at this time; but, do MJ phone numbers belong to them, or they belong to us ... in other words can the MJ number's we have be transfered over to other VOI carriers (for example Vontage, etc). I have had one of my MJ phones for 3+ years (never really had any problems with it during this time, up until this one I have been posting about over the past 3 days which is now resolved); my other MJ number I have had for about 2 years (same problem with it over the past 3 days, but it cleared up the same time as my other one did). Since I have had such good luck with my MJ phones in the past (until this recent 3 day incident) I don't have LL office phones ...I have hundreds of customers all over the county and Canada who have these numbers; they have been posted on my 2 different business websites for years, are in magazines I write for, in topic/post on forums I co-host, etc); therefore, I don't want to loose these numbers (I could never contact all those that have acquired my MJ numbers over the years through various sources, which could cost me money if they found it difficult to contact me; I have had the same cell phone, which probably 80% of my good customers have for at least 8 years, but there would be some degree of loss of contact (to what extent I don't know if I wasn't able to keep my MJ numbers and transfer them to another carrier.

[Nick7621]

Finally, an email from magicJack:

Dear magicJack Customer:

We are working on interconnecting with the telecommunications carrier for the telephone numbers you have been unable to reach. The current rates charged by carriers are cost prohibitive. There is a legal requirement for all companies to interconnect if one carrier requests to do so from the other carrier. We hope we will be successful in doing so.

In the meantime we would be happy to offer you a refund of your unused magicjack and related services per pro rata method, i.e., if used six months, the refund would be approximately $20.00.

Please return your magicJack to the following address and enclose a refund request that includes your name, magicJack phone number and full mailing address.

magicJack, LP

Attention: Consumer Issues Department
P. O. Box 16176
West Palm Beach, FL 33416

We will credit the form of payment you used to purchase your magicJack or mail you a check.

Should you choose to return your magicJack for a refund, future registrations may be prevented.

Sincerely,
magicJack Customer Care

Prorated refund? And they're going to punish me by refusing to let me register another MJ in the future?? Thanks for doing me the favor. I ordered a netTALK Duo today. Everything I've read says it far superior to the MJ.

[MotBone]

Well today it is working. I can hear them, they can hear me. I looked into Googles free (for 2010) VOIP phone service, to the casual observer it seems to sound about the same. I will use it as back up.

[Nick7621]

I received my netTALK Duo today, plugged it in, registered it, got my new phone number, and made several test calls. Worked perfectly, even to area code 605 phones, which magicJack would not call. As of this day forward, I'm magicJack free. Goodbye and good luck.

[gashliquor]

I received my netTALK Duo today, plugged it in, registered it, got my new phone number, and made several test calls. Worked perfectly, even to area code 605 phones, which magicJack would not call. As of this day forward, I'm magicJack free. Goodbye and good luck.

WOW, your just canning thE MJ just like that!, Please be aware that NT is still new and can change. It is also opened up for hacks as i played with a neighbors. They will close holes in there system and do other things im sure in due time. Dan will NOT miss YOU and you will NOT miss him either

[Carolinablue]

Well I too am having the same issues. I can hear them but no one can hear me. When this first started I could unplug the MJ and replug it in and it would work for a while, but now that don't work. My incoming calls are the same situation.

[teslation]

THAT JUST SUCKS... i ve just got my mj 3weeks ago and worked the first week fine and later on when i try to call anyone i dont hear anything...

P.S i ve discovered somethin that when u try to call ur mj number it works and u can hear the voicemail normaly LOL soo weird... Give it a try

i dunno the reason but it works lol

[pgosavi]

I have recently started to get this problem as well. Inbound is ok. Outbound to cell phones work, Outbound to landlines are an issue (they can hear me but I cannot hear them).

Any solution to this? The only thing I did recently was renew the account for 5 years
I wonder if they lower your service level once you are locked in for a longer duration.

[nanunanu]

OK...just wanted to jump in here...I'm in Canada and for the last month or so I can not use the MJ to call or receive calls on land-line numbers but it does work on calling cell numbers! I have had a Washington state AC 253 for almost 3 years and it worked great until about a month or 6 weeks ago and I believe it was the newest upgrade...is there any way to go back to and earlier upgrade ? If I call a land-line I hear the person on the other end speak and when I reply there is a 15 seconds to 20 seconds delay before we hear each other! I have tried all the fixes and swapped all cables and even swapped the modem from the cable company but nothing changed...I got a USB hub that everyone said will fix the problem but no go! Any help appreciated

[robertcgs2010]

This started after the Lucky You upgrade.

On outgoing calls the other party can not hear me
but I can hear them. Incoming is just fine.

If I use the flash button to put on hold, then come back,
all is well, we can hear each other.

Anyone else having this? is there a fix?

Just hung up with MJ support, after several attempts to find out why this was happening I hit on an idea. She wanted to adjust the volume settings in MJ (did that but not with any faith), since the result of the problem is that the call has been muted on my end I went to Windows Audio properties, added the Microphone setting and discovered it was set to mute. On removing the check mark I could now hear incoming calls. Something in "Lucky You" or more likely a MS Windows update and "Lucky You" are conflicting and the result is that Windows places the microphone setting to mute. Could someone please corroborate this. If this has already been discovered and dismissed then just put it down as a newbie "discovering" the already discovered. )

[mariner9]

This started after the Lucky You upgrade.

On outgoing calls the other party can not hear me
but I can hear them. Incoming is just fine.

If I use the flash button to put on hold, then come back,
all is well, we can hear each other.

Anyone else having this? is there a fix?

Just hung up with MJ support, after several attempts to find out why this was happening I hit on an idea. She wanted to adjust the volume settings in MJ (did that but not with any faith), since the result of the problem is that the call has been muted on my end I went to Windows Audio properties, added the Microphone setting and discovered it was set to mute. On removing the check mark I could now hear incoming calls. Something in "Lucky You" or more likely a MS Windows update and "Lucky You" are conflicting and the result is that Windows places the microphone setting to mute. Could someone please corroborate this. If this has already been discovered and dismissed then just put it down as a newbie "discovering" the already discovered. )

I have the same issue;

• Outgoing calls the other party can not hear me but I can hear them. Incoming is just fine.

...running on firmware is 2.0.11. I have the MJ Plus, and do not use the computer to make calls. So would believe the microphone setting would not come in to play. I don't think that is the fix here... at least not for me.

[Nobby]

seems I have to reset the bloody thing twice daily to fix this issue

any progress?

[Nobby]

seems I have to reset the bloody thing twice daily to fix this issue

any progress?

just place mj+ in the DMZ

all works

[Xhumeka]

seems I have to reset the bloody thing twice daily to fix this issue

any progress?

just place mj+ in the DMZ

all works

Can you clarify? I've had this problem ever since receiving my MagicJack and it's SO VERY FRUSTRATING!!!

No amount of port forwarding etc helps - if you mean I should forward ALL ports to the computer hosting magicjack that's no possible for me I'm afraid as I have various services running on multiple computers - I cannot send all traffic to ONE ip unfortunately.

[Nobby]

seems I have to reset the bloody thing twice daily to fix this issue

any progress?

just place mj+ in the DMZ

all works

Can you clarify? I've had this problem ever since receiving my MagicJack and it's SO VERY FRUSTRATING!!!

No amount of port forwarding etc helps - if you mean I should forward ALL ports to the computer hosting magicjack that's no possible for me I'm afraid as I have various services running on multiple computers - I cannot send all traffic to ONE ip unfortunately.

find out the ip address of mj+

revserve that ip in router so it never changes

add that ip address to the dmz in router

[Xhumeka]

just place mj+ in the DMZ

all works

Can you clarify? I've had this problem ever since receiving my MagicJack and it's SO VERY FRUSTRATING!!!

No amount of port forwarding etc helps - if you mean I should forward ALL ports to the computer hosting magicjack that's no possible for me I'm afraid as I have various services running on multiple computers - I cannot send all traffic to ONE ip unfortunately.

find out the ip address of mj+

revserve that ip in router so it never changes

add that ip address to the dmz in router

Thanks, but as far as I know dmz mode sends ALL traffic to one specific IP, and again, I cannot do that - I have multiple servers running multiple applications all from different IP addresses.

[Randy967]

I had this problem recently for a specific area code and finally figure out the problem . The Realtek Audio Manager was not installed on my computer. The audio drivers were installed and Magicjack worked for some area codes but not for all.

Fix is download the correct drivers ; install your magicjack and then reboot your computer and that should fix the problem