New Account; Can call and recieve fine but can't transmit

[votrubdc]

New client. Just setting up. Made trial calls on three phones which work perfectly with current provider. I can hear the party I'm calling but they can't hear me. Am using Windows 7 on a new Lenovo Thinkpad. Have ample bandwidth and speed over internet (using VOIP from another provider). Please provide any tips

[laserjobs]

Is "telephone" selected in the MJ menu?
If that does not fix it, then what firewall are you using?

[votrubdc]

Thanks for getting back. I think the menu selection is correct but recall I did load it without shutting off my malware. Will try it again in a little while. (Have to keep the regular phone up for now!)

Thanks again

[Melman]

You can find a lot of help to your questions here: http://en.wikibooks.org/wiki/MagicJack/ ... ources/FAQ
Make sure you are using a powered USB to power your MJ dongle with your telephone. The powered USB most users like with magicJack you can find it here. https://www.justpal.com/store/product.p ... ctid=16262
Do not use the attach extension cord that came with your MJ device.

[votrubdc]

Well, powered usb (Belkin because I have it), double checked the set up after loading from scratch but "No Joy". Perhaps I have a defective unit. Will keep trying.

Thanks for your efforts to help

[Melman]

Open your magicJack soft phone on your desktop, click on menu on top left of screen. Make sure Switch to Telephone is selected. Select Volume/Headset Control and Choose your Device - Telephone - make sure to slide the bar 1/3 to the left both for the Speaker and Microphone. Also make sure in the Telephone setting that the Speaker/earpiece: magicJack, Microphone: magicJack, Ringing: magicJack (This is what you should have or see). It does not hurt to make sure you also have the latest Sound card drivers for your computer. If you have a realtik sound card on your board and you have Windows 7, you can download it here - http://www.majorgeeks.com/Realtek_High_ ... d5513.html

[votrubdc]

Done all that including Realtek upgrade (thanks for that, too!). No Joy.

[Melman]

It does not hurt to shut everything down, unplug everything, wait a few minutes and power everything back on to make sure your electrical spaghetti did not get dis-functional. Maybe in Windows Control Panel click on Sound to make sure it is configured correctly. Also you can use the mjRemover - http://upgrades.talk4free.com/tools/mjRemover.exe
Uninstall MJ and start over to make sure you have installed correctly. I have used magicJack since May of 2008 and with only a few problems here and there and I am currently with the newer MJ version 4 device. Also I use a uniden cordless dect 6 phone with no problems.

[votrubdc]

Thanks to all supporters. I discovered the problem: my notebook came to me with the mike 'muted'. It's now fixed!

Again, many thanks!