HELP!!!
My magicjack started giving problems- I cannot recieve calls from Verizon cellulars. I had two problems:
1) about a month ago I stopped reciving calls verizon cellular- I can call the same vrizon number and the call goes through no problem but when the person tries to call the mj they get either of two messages:
The number has been disconnected or the call is long distacne and being routed as a local call
We have contacted Verizon but they say the problem is on mj side so I have been laising with mj but it is very frustrating as they keep saying their engineers are working on it
DOES ANYONE HAVE A FIX OR SOMETHIGN FOR THIS ISSUE
2) when some called my mj from their landline or cell phone (and this was from t-mobile) they got my mj voice mail everytime- so I contaced mj chat support and they did an upgrade and that worked yeaaa BUT I STILL CANNOT GET CALLS FROM VERIZON
MAGIC JACK / VERIZON ISSUE
Moderators: Bill Smith, Pilot
my latest update:
Please wait for a site operator to respond.
You are now chatting with 'Yvonne'
Your Issue ID for this chat is LTK436022038357X
Yvonne: Hello, how may I help you?
tricia: hi Yvonne can Iplease speak to a superviosr or manager
tricia: one of your top 10% reps just ended my chat and was vrey rude
Yvonne: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Karla'
Your Issue ID for this chat is LTK436022038357X
tricia: i wul dliek a superviosr or manager please
Karla: Hi, this is Supervisor Karla and I will be assisting you for today. Please let me read your past conversation with the other agent. Thank you so much!
tricia: LTK436022033326X
Karla: May I please have your magicjack phone number?
tricia: tricia: XXX-XXX-XXXX
Karla: Are you able to receive all calls except verizon?
tricia: recently you all upgraded and i started gettign from t-mobile but still no verizon
Karla: May I know exact error message you are getting when receiving calls?
tricia: that the number is disconnected
Karla: can you please tell me exact and complete error message ?
tricia: hang on
Karla: Sure
tricia: i;m trying to remember it exactly
tricia: the number you have reached has been disconenected
Karla: Can you please tell me three sample numbers with name of there service provider from which you are unable to receive calls?
tricia: its one number with a 804 area code and two others with a 912 code
Karla: Please provide me numbers with name of there service providers
tricia: verizon-bell and att
Karla: Tricia, I am asking phone numbers also
tricia: i am uncomfortable givign out ppls cellular numbers as i cannort reach any of them until tonight to ask if its ok
Karla: We are not calling them. Our engineers will check issue
Karla: Please do not worry it is safe and secre
Karla: secure*
tricia: XXX-XXX-XXXX
tricia: XXX-XXX-XXXX
tricia: try those two
Karla: xxx-xxx-xxxx is verizon and xxx-xxx-xxxxis bell ?
tricia: yes
Karla: I need to escalate your issue to the Engineers for them to check on this matter personally. Please provide me the needed information below.
Karla: Complete name.........
Karla: Email address..........
tricia:
tricia:
tricia: i've given this information already and have not heard anything
Karla: Thanks
Karla: Please wait while I check that for you
tricia: i realised you had this problem in november also but hten it got fixed please fix it
Karla: Thank you for the time you have given me. I am done with the report on your issue and have forwarded this to our Technical Engineers already. They are currently working on it. We will resolve this problem on our end. Rest assure that you will get fine results on this matter. It will take awhile for this problem to be resolve. You will also receive an email notification for that matter.
tricia: Karla thank you for your assistance but this is your standard response a si have gotten this at least five times between Friday and today
Karla: As a supervisor I know that this is my responsibility to straighten things out. You have been promised by previous agents that this will be taken care of but still nothing has been resolved yet. Rest assured that this time this will be fixed. I will follow up this matter every now and then so that I can be sure that this will be taken care of. I know how you feel right now. I understand that the situation disappoints and frustrates you. We will work on this so that this issue will be fixed as fast as possible.
tricia: can i have a time frame on your defination of as fast as possible not meanin gto sound rude or anything bu tjust fraustrated
Karla: Unfortunately, we don't have any time frame and further details about this matter. Rest assured this will be marked priority on their end for you. Please check your email for any notification about this issue. Thank you for your time and patience. It is much appreciated
tricia: thanks will check in with you later today
tricia: thanks again
Please wait for a site operator to respond.
You are now chatting with 'Yvonne'
Your Issue ID for this chat is LTK436022038357X
Yvonne: Hello, how may I help you?
tricia: hi Yvonne can Iplease speak to a superviosr or manager
tricia: one of your top 10% reps just ended my chat and was vrey rude
Yvonne: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Karla'
Your Issue ID for this chat is LTK436022038357X
tricia: i wul dliek a superviosr or manager please
Karla: Hi, this is Supervisor Karla and I will be assisting you for today. Please let me read your past conversation with the other agent. Thank you so much!
tricia: LTK436022033326X
Karla: May I please have your magicjack phone number?
tricia: tricia: XXX-XXX-XXXX
Karla: Are you able to receive all calls except verizon?
tricia: recently you all upgraded and i started gettign from t-mobile but still no verizon
Karla: May I know exact error message you are getting when receiving calls?
tricia: that the number is disconnected
Karla: can you please tell me exact and complete error message ?
tricia: hang on
Karla: Sure
tricia: i;m trying to remember it exactly
tricia: the number you have reached has been disconenected
Karla: Can you please tell me three sample numbers with name of there service provider from which you are unable to receive calls?
tricia: its one number with a 804 area code and two others with a 912 code
Karla: Please provide me numbers with name of there service providers
tricia: verizon-bell and att
Karla: Tricia, I am asking phone numbers also
tricia: i am uncomfortable givign out ppls cellular numbers as i cannort reach any of them until tonight to ask if its ok
Karla: We are not calling them. Our engineers will check issue
Karla: Please do not worry it is safe and secre
Karla: secure*
tricia: XXX-XXX-XXXX
tricia: XXX-XXX-XXXX
tricia: try those two
Karla: xxx-xxx-xxxx is verizon and xxx-xxx-xxxxis bell ?
tricia: yes
Karla: I need to escalate your issue to the Engineers for them to check on this matter personally. Please provide me the needed information below.
Karla: Complete name.........
Karla: Email address..........
tricia:
tricia:
tricia: i've given this information already and have not heard anything
Karla: Thanks
Karla: Please wait while I check that for you
tricia: i realised you had this problem in november also but hten it got fixed please fix it
Karla: Thank you for the time you have given me. I am done with the report on your issue and have forwarded this to our Technical Engineers already. They are currently working on it. We will resolve this problem on our end. Rest assure that you will get fine results on this matter. It will take awhile for this problem to be resolve. You will also receive an email notification for that matter.
tricia: Karla thank you for your assistance but this is your standard response a si have gotten this at least five times between Friday and today
Karla: As a supervisor I know that this is my responsibility to straighten things out. You have been promised by previous agents that this will be taken care of but still nothing has been resolved yet. Rest assured that this time this will be fixed. I will follow up this matter every now and then so that I can be sure that this will be taken care of. I know how you feel right now. I understand that the situation disappoints and frustrates you. We will work on this so that this issue will be fixed as fast as possible.
tricia: can i have a time frame on your defination of as fast as possible not meanin gto sound rude or anything bu tjust fraustrated
Karla: Unfortunately, we don't have any time frame and further details about this matter. Rest assured this will be marked priority on their end for you. Please check your email for any notification about this issue. Thank you for your time and patience. It is much appreciated
tricia: thanks will check in with you later today
tricia: thanks again
Have you gotten any resolution to this problem?
I have three MagicJacks and I cannot receive calls on any of them from Verizon customers. I have reported the problem to MagicJack and they are working on it. I had one of the Verizon folks report the problem to Verizon on their end and Verizon said that it is a MagicJack problem.
I have three MagicJacks and I cannot receive calls on any of them from Verizon customers. I have reported the problem to MagicJack and they are working on it. I had one of the Verizon folks report the problem to Verizon on their end and Verizon said that it is a MagicJack problem.