Help using MJ/MT

[wsb123]

I have an issue using magic jack. I am a retired servicemen and my knowledge in computer is average.
Me and my wife have retired to Australia due to health conditions. My daughter who is currently living in the US has sent me a magic jack so we could talk to her at a cheaper rate.
Now I have received the magic jack.I have also installed the magic talk software. But it doesn’t work irrespective our numerous efforts. My daughter claims she has already paid the annual subscription for us. She haid paid cash at a store rather than an online subscription.
Can one of you kindly tell us what we should do now? - What details do I need to enter to this software to get it working?- do I need to reregister using my details?
All help from my fellow countrymen appreciated.

David and Beth

[Nobody beats the Whiz!]

If she already registered the MJ at her house, then it should work automatically on your computer, once installed.

A couple of possibilities:

-Needs a US phone plugged in (or use headset on computer).

-VOIP (the special phone service used by Magic Jack) may be actively blocked by your internet provider in Australia. Try it at a friend's house (with a different provider).

-A problem with the particular USB port on your computer. Try a different port. If it's plugged into a USB port at the front of your computer, try one in the back, and vice versa.

-A problem with your computer, in general. Try it on a different computer, and see if that works.

Good Luck!