2nd update since Feb 22: Have not experienced the "No Routes Found" message since 2/22, when it suddenly stopped becoming a problem. All outgoing calls have been either Missouri or Illinois calls.sleightman wrote:Has this problem ever disappeared for the people who have it?
Routing problem? Cannot recieve incoming calls
Moderators: Bill Smith, Pilot
When a glass 1/2 full meets a glass 1/2 empty what do you get? A full glass or two opposites trying to occupy the same space?
THE SOLUTION
Well I finally got some satisfaction from MJ and you can too. Interestingly, MJ has an A- rating with the BBB. Considering the gazillions with issues isnt that odd?
Turns out, it's not. They want to maintain a good rating, so if you file an honest claim they will do something. It took a couple back and forths, but they actually fixed the incoming call issue.
Bravo BBB!
Turns out, it's not. They want to maintain a good rating, so if you file an honest claim they will do something. It took a couple back and forths, but they actually fixed the incoming call issue.
Bravo BBB!
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Kif Kroker
- Dan isn't smart enough to hire me
- Posts: 177
- Joined: Mon Oct 20, 2008 12:47 am
- Location: Sioux City, IA
- Contact:
Re: THE SOLUTION
That is about all the BBB is good for, getting your complaints to the member businesses. Their rating system is worthless, even the most egregious offenders get an A- rating. But I do agree that filing a complaint with them usually gets action from the member company. Glad it worked for you. I've heard filing complaints with the FCC also causes mJ to react more quickly, but I haven't had any major issues with my mJ so I haven't had to file any complaints yet. (Knock on wood.)ARTPF wrote:Well I finally got some satisfaction from MJ and you can too. Interestingly, MJ has an A- rating with the BBB. Considering the gazillions with issues isnt that odd?
Turns out, it's not. They want to maintain a good rating, so if you file an honest claim they will do something. It took a couple back and forths, but they actually fixed the incoming call issue.
Bravo BBB!
Dave
Same call routing issues again!!!
MJ did it again ...looks like I get issues with routing every 4 month and they last for about 1 week. Sucks
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a1sweetypie
- MagicJack Newbie
- Posts: 7
- Joined: Tue Nov 16, 2010 8:22 am
Again!!!
ok, this first happened to my incoming calls in November of 2010. Then it happened again in February 2011. Now is happeneing again April 2011. I wonder if they have some king of server backup or update that screws up the incoming calls or something. It is definately a problem on their end and hopefully it wont take another week to fix it this time. I am not even going to bother with the tech chat as they will just lie as usual.
Ugh... had this problem back in November, but it has been fine 6 or 7 months but now it is back again!
This is the problem as near as I can figure... I have a Dallas Texas MJ number, and a Pennsylvania cell phone (Verizon). When I am in Dallas and call my mj number from my cell, it SHOULD be routed as a local call because I am in Dallas on my cell calling a Dallas number!
Talked with mj anti-support and they said "call your carrier".
I have the perfect solution for me...
#1- File my mj under "G" for garbage.
#2- Sign up for a nettalk http://nettalk.com account
#3- Port my MJ number over to CallCentric http://www.callcentric.com/?aid=112532 (because nettalk can't port numbers yet).
This is the problem as near as I can figure... I have a Dallas Texas MJ number, and a Pennsylvania cell phone (Verizon). When I am in Dallas and call my mj number from my cell, it SHOULD be routed as a local call because I am in Dallas on my cell calling a Dallas number!
Talked with mj anti-support and they said "call your carrier".
I have the perfect solution for me...
#1- File my mj under "G" for garbage.
#2- Sign up for a nettalk http://nettalk.com account
#3- Port my MJ number over to CallCentric http://www.callcentric.com/?aid=112532 (because nettalk can't port numbers yet).
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nailgunner
- MagicJack Sensei
- Posts: 1548
- Joined: Thu Mar 18, 2010 3:30 pm
It's understandable that this is frustrating to you. However, is there any need to SHOUT about it, and post basically the same thing in 3 different places?tlee1310 wrote:I HAVE THIS SAME PROBLEM I CANNOT RECIEVE VERIZON CALLS- SURPRISING I CAN CALL VERIZON NUMBERS BUT CAN'T RECIEVE. MAGIC JACK HAS ADMITTED THAT THEY HAVE BEEN EXPERICING THIS PROBLME AND ARE WORKIGN ON IT BUT IT HAS BEEN AWHILE NOW AND NO RESOLVE. DOES ANYONE HAVE ANY FURTHER INFO
still not fixed
been already over 1 month
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town cryer
- MagicJack Newbie
- Posts: 5
- Joined: Fri Jun 03, 2011 10:15 pm
incoming calls
Some of my calls come in ok, but some of my calls go right
to voice mail.. any help out there. l also read somewhere that mj
works with ports 5060 and 5070 udp should you open both ports
on your pc. any help out there...Ray
to voice mail.. any help out there. l also read somewhere that mj
works with ports 5060 and 5070 udp should you open both ports
on your pc. any help out there...Ray
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AlphaDogTech
- MagicJack Newbie
- Posts: 2
- Joined: Fri Jun 10, 2011 7:06 pm
- Location: New Jersey
- Contact:
Update on this issue - Contacted MJ support this evening
I finally looked into the reports I've received of customers being unable to contact me through my MagicJack line this week and discovered that it wasn't just an intermittent thing - it was this 'routing problem' issue.
Everyone seems to be pointing fingers at everyone else saying "It's their fault - call them!", but I think I may have gotten through and convinced MJ that even if it is a problem with the other carriers, MagicJack is getting a really bad rap because it's their product that doesn't work and that THEY need to follow up on it...
I do like the product, and I've been handing out brochures and business cards printed up with the MJ number for several months... I _REALLY_ don't want to have to give up MJ and change my number, but it's no good if customers can't reach me.
I contacted MJ support chat tonight and below is the transcript. Note the highlighted text near the bottom where she says: "we are looking now on this this issue this chat we have now is saved here in our end so it will be reviewed by the higher department"
A/.
Please wait for a site operator to respond.
You are now chatting with 'Adam'
Your Issue ID for this chat is #############
Adam: Hello, how may I help you?
Alan: Hello. What is the status of the ongoing issue with incoming Verizon Long Distance calls being blocked?
Adam: I will be right with you.
Adam: I appreciate your patience.
Alan: OK. Callers receive a recorded message about the call being 'improperly routed'.
Adam: MagicJack never blocked incoming calls Alan.
Alan: I don't know who is blocking them, but this issue has been going on for MONTHS, and I would like to know if it will be fixed SOON or if I need to drop Magic Jack.
Alan: Please see this thread: http://www.phoneservicesupport.com/rout ... 10126.html
Adam: Alright.
Adam: One moment please...
Adam: Thank you for patiently waiting.
Alan: You're welcome.
Adam: I fully understand you concern Alan. This issue is not with magicJack service.
Adam: Since magicJack even provided our access phone number to dial so that they can contact magicJack numbers even if their calls are not routed properly.
Alan: While it may not be MagicJack's FAULT, it certainly is your ISSUE. MJ users all over the internet are complaining loudly, and you are losing customers because of it.
Alan: If you are telling me today that MJ is not or will not address the issue to resolve it, then I will cancel my service and find another provider.
Adam: I fully understand you Alan.
Adam: One moment please...
Alan: While I appreciate your understand, I would really like a direct answer. Either "We are aware of this and are working with the carriers to resolve it by ##/##/##", OR "We don't care and have no plan or intention to fix this".
Adam: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Diana'
Your Issue ID for this chat is #############
Diana: This is Diana, a Higher Level of Support. I will be assisting you. How are you today?
Alan: Hello Diana, I am well.
Diana: To better assist you, please give me a little while to review your chat/s, thank you.
Alan: OK.
Diana: One moment please...
Diana: getting a message stating "Your number is being identified as a local number when it is a long distance number",
Alan: I am not, but some callers (particularly those using Verizon, who are considered 'Long Distance' from my location) are getting that message.
Diana: Isee okay
Diana: may i know when this issues started ?
Alan: I only became aware of it over the past two months or so with my own number, however I see on several internet forums that the issue has been going on since at least 2010.
Alan: I have had materials printed up with my MJ phone number on them before I realized that many customers cannot reach me using that number. I really don't want to go to another povider, but MJ is worthless to me if my customers cannot reach me.
Diana: One moment please...
Diana: thank you for waiting
Diana: as i have double checked here your magicjack system account there was no issues all was set as it was
Alan: I understand that it may not be MagicJack's fault, however Verizon (or other carriers) are not going to lose customers over this, you are. If MJ is not working directly with those carriers to get this sorted out, then I would simply like you to say so and I will find another solution.
Diana: the fixes must be done by the other carrier since they are note making a proper routing of calls into the magic jack .
Alan: Yes, I know it is not my system account. Verizon says that MagicJack needs to fix something, but again, THEY'RE not the ones who are losing customers over this.
Diana: One moment please...
Alan: Has MagicJack contacted Verizon to work with them and get this resolved, and if so, when can I expect that it will be fixed?
Diana: we are looking now on this this issue this chat we have now is saved here in our end so it will be reviewed by the higher department ..
Alan: Thank you. There is an 8-page forum thread with MJ users discussing this issue here: http://www.phoneservicesupport.com/rout ... 10126.html
Diana: thanks
Diana: Is there anything else I may help you with today?
Alan: Can I receive a call or an Email from someone when there is any update on this please?
Diana: no there is no email confirmation regarding on the issue rest assure we are now looking on this issue and you need to call the verizon as well as to double on your connection
Alan: OK. Thank you.
Alan: Goodbye Diana.
Diana: welcome
Diana: Thank you for understanding please do chat us back we are here 24/7 to assist you back. for more assistance
Diana: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click the "close" button on the top right of this screen and the survey will appear. Thanks again!
Everyone seems to be pointing fingers at everyone else saying "It's their fault - call them!", but I think I may have gotten through and convinced MJ that even if it is a problem with the other carriers, MagicJack is getting a really bad rap because it's their product that doesn't work and that THEY need to follow up on it...
I do like the product, and I've been handing out brochures and business cards printed up with the MJ number for several months... I _REALLY_ don't want to have to give up MJ and change my number, but it's no good if customers can't reach me.
I contacted MJ support chat tonight and below is the transcript. Note the highlighted text near the bottom where she says: "we are looking now on this this issue this chat we have now is saved here in our end so it will be reviewed by the higher department"
A/.
Please wait for a site operator to respond.
You are now chatting with 'Adam'
Your Issue ID for this chat is #############
Adam: Hello, how may I help you?
Alan: Hello. What is the status of the ongoing issue with incoming Verizon Long Distance calls being blocked?
Adam: I will be right with you.
Adam: I appreciate your patience.
Alan: OK. Callers receive a recorded message about the call being 'improperly routed'.
Adam: MagicJack never blocked incoming calls Alan.
Alan: I don't know who is blocking them, but this issue has been going on for MONTHS, and I would like to know if it will be fixed SOON or if I need to drop Magic Jack.
Alan: Please see this thread: http://www.phoneservicesupport.com/rout ... 10126.html
Adam: Alright.
Adam: One moment please...
Adam: Thank you for patiently waiting.
Alan: You're welcome.
Adam: I fully understand you concern Alan. This issue is not with magicJack service.
Adam: Since magicJack even provided our access phone number to dial so that they can contact magicJack numbers even if their calls are not routed properly.
Alan: While it may not be MagicJack's FAULT, it certainly is your ISSUE. MJ users all over the internet are complaining loudly, and you are losing customers because of it.
Alan: If you are telling me today that MJ is not or will not address the issue to resolve it, then I will cancel my service and find another provider.
Adam: I fully understand you Alan.
Adam: One moment please...
Alan: While I appreciate your understand, I would really like a direct answer. Either "We are aware of this and are working with the carriers to resolve it by ##/##/##", OR "We don't care and have no plan or intention to fix this".
Adam: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Diana'
Your Issue ID for this chat is #############
Diana: This is Diana, a Higher Level of Support. I will be assisting you. How are you today?
Alan: Hello Diana, I am well.
Diana: To better assist you, please give me a little while to review your chat/s, thank you.
Alan: OK.
Diana: One moment please...
Diana: getting a message stating "Your number is being identified as a local number when it is a long distance number",
Alan: I am not, but some callers (particularly those using Verizon, who are considered 'Long Distance' from my location) are getting that message.
Diana: Isee okay
Diana: may i know when this issues started ?
Alan: I only became aware of it over the past two months or so with my own number, however I see on several internet forums that the issue has been going on since at least 2010.
Alan: I have had materials printed up with my MJ phone number on them before I realized that many customers cannot reach me using that number. I really don't want to go to another povider, but MJ is worthless to me if my customers cannot reach me.
Diana: One moment please...
Diana: thank you for waiting
Diana: as i have double checked here your magicjack system account there was no issues all was set as it was
Alan: I understand that it may not be MagicJack's fault, however Verizon (or other carriers) are not going to lose customers over this, you are. If MJ is not working directly with those carriers to get this sorted out, then I would simply like you to say so and I will find another solution.
Diana: the fixes must be done by the other carrier since they are note making a proper routing of calls into the magic jack .
Alan: Yes, I know it is not my system account. Verizon says that MagicJack needs to fix something, but again, THEY'RE not the ones who are losing customers over this.
Diana: One moment please...
Alan: Has MagicJack contacted Verizon to work with them and get this resolved, and if so, when can I expect that it will be fixed?
Diana: we are looking now on this this issue this chat we have now is saved here in our end so it will be reviewed by the higher department ..
Alan: Thank you. There is an 8-page forum thread with MJ users discussing this issue here: http://www.phoneservicesupport.com/rout ... 10126.html
Diana: thanks
Diana: Is there anything else I may help you with today?
Alan: Can I receive a call or an Email from someone when there is any update on this please?
Diana: no there is no email confirmation regarding on the issue rest assure we are now looking on this issue and you need to call the verizon as well as to double on your connection
Alan: OK. Thank you.
Alan: Goodbye Diana.
Diana: welcome
Diana: Thank you for understanding please do chat us back we are here 24/7 to assist you back. for more assistance
Diana: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click the "close" button on the top right of this screen and the survey will appear. Thanks again!
http://www.alphadog.net
"Yeah, we can fix that!"
"Yeah, we can fix that!"
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nailgunner
- MagicJack Sensei
- Posts: 1548
- Joined: Thu Mar 18, 2010 3:30 pm
Re: Update on this issue - Contacted MJ support this evening
I wish you all the best in getting your issue resolved. I'm not trying to ruin your weekend, but that is the canned response they generally give when they don't have a clue how to fix an issue or don't care and want you to go away.AlphaDogTech wrote: Note the highlighted text near the bottom where she says: "we are looking now on this this issue this chat we have now is saved here in our end so it will be reviewed by the higher department"
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AlphaDogTech
- MagicJack Newbie
- Posts: 2
- Joined: Fri Jun 10, 2011 7:06 pm
- Location: New Jersey
- Contact:
Re: Update on this issue - Contacted MJ support this evening
nailgunner wrote:I wish you all the best in getting your issue resolved. I'm not trying to ruin your weekend, but that is the canned response they generally give when they don't have a clue how to fix an issue or don't care and want you to go away.
I'm not quite that cynical yet... I want to believe that even if it is Verizon's fault (or other carriers'...), it is in MagicJack's own best-interest to get it fixed. It's their product that doesn't work and nobody will continue to use a phone that cannot receive all calls.
If I have to switch to Google Voice or something like that, I will, but I really don't want to have to switch phone numbers 6 months into this.
http://www.alphadog.net
"Yeah, we can fix that!"
"Yeah, we can fix that!"
-
nailgunner
- MagicJack Sensei
- Posts: 1548
- Joined: Thu Mar 18, 2010 3:30 pm
Re: Update on this issue - Contacted MJ support this evening
It's not a matter of being, or not being, cynical. That's just the canned response they give out. First they elevate you to a 10% person, then they elevate it to the next level, which is MagicJack's version of a black hole. You will find the "higher department" or "engineers" response in many many posted chats in here.AlphaDogTech wrote: I'm not quite that cynical yet... I want to believe that even if it is Verizon's fault (or other carriers'...), it is in MagicJack's own best-interest to get it fixed. It's their product that doesn't work and nobody will continue to use a phone that cannot receive all calls.
Hopefully yours clears up in a few days like some and doesn't hang on for more than a month like others.
Re: Update on this issue - Contacted MJ support this evening
[quote="nailgunner"][quote="AlphaDogTech"]
I'm not quite that cynical yet... I want to believe that even if it is Verizon's fault (or other carriers'...), it is in MagicJack's own best-interest to get it fixed. It's their product that doesn't work and nobody will continue to use a phone that cannot receive all calls.
[/quote]
It's not a matter of being, or not being, cynical. That's just the canned response they give out. First they elevate you to a 10% person, then they elevate it to the next level, which is MagicJack's version of a black hole. You will find the "higher department" or "engineers" response in many many posted chats in here.
Hopefully yours clears up in a few days like some and doesn't hang on for more than a month like others.[/quote]
I got same response ....mine not working for 2 month already..also from Verizon cell
I'm not quite that cynical yet... I want to believe that even if it is Verizon's fault (or other carriers'...), it is in MagicJack's own best-interest to get it fixed. It's their product that doesn't work and nobody will continue to use a phone that cannot receive all calls.
[/quote]
It's not a matter of being, or not being, cynical. That's just the canned response they give out. First they elevate you to a 10% person, then they elevate it to the next level, which is MagicJack's version of a black hole. You will find the "higher department" or "engineers" response in many many posted chats in here.
Hopefully yours clears up in a few days like some and doesn't hang on for more than a month like others.[/quote]
I got same response ....mine not working for 2 month already..also from Verizon cell
Can't receive incoming cell phone calls
Same situation as everyone else and MJ Customer support is no help and will not even admit they have a problem. We need to take collective action against Magic Jack!
Please wait for a site operator to respond.
You are now chatting with 'Diana'
Your Issue ID for this chat is LTK436028667463X
Diana: Hello, how may I help you?
Diana: Hello Rob
Rod J: I am getting the following message when I dial my MJ number "our number is being identified as a local number when it is a long distance number". I have contacted AT&T and they said the problem is with Magic Jack
Rod J: they gave me a reference number CM20101112_14449370
Diana: may i know when this issues started ?
Rod J: Since I got the MJ
Diana: Please wait while I check that for you
Diana: as i have double checked here in my end there was no issues on your magic jack system account all the connection was the same as it was ..
Rod J: That doesn't solve the problem.... I can not call the MJ number 540-xxx-xxxx from my cell phone. And I have to assume that other callers to this number have the same problem.
Diana: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Rod J: I am using this MJ number for one of my businesses and I can not have this issue
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Ken'
Your Issue ID for this chat is LTK436028667463X
Ken: Hello Rod J. My name is Ken. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.
Rod J: I have even looked into moving that number to another carrier other than Magic Jack but I was unsuccessful. This is making my business look amature!
Ken: Thank you so much for patiently waiting.
Ken: Is your magicJack still plugged in with the blue light on?
Rod J: yes. It works fine for outgoing calls and some incoming. However, some cell phones are receiving the message
Ken: Do you have error message when you call your magicJack number using cell phone?
Rod J: YES.. i get "Your number is being identified as a local number when it is a long distance number"
Ken: Your number is being identified as a local number when it is a long distance number
If you are getting a message stating "Your number is being identified as a local number when it is a long distance number", you need to call your long distance carrier and tell them to route your call properly. For you convenience, we have provided some common long distance carriers' phone numbers below: Sprint 866-866-7509 MetroPCS 888-863-8768 AT&T 800-331-0500 T-Mobile 877-878-7326 Verizon 718-890-1800 Sprint 800-639-6111 Cricket 800-274-2538 Optimum Lightpath 866-611-3434 Comcast 800-266-2278 Verizon 800-837-4966 Bell Mobility 800-667-0123 Comcast 888-266-2278 For all other providers please check your monthly statement for their contact information.
Rod J: I did, I found that on your FAQ. AT&T says it is a problem with MJ because it is with all Cell phone carriers. They gave me a reference number CM20101112_14449370.
Ken: One moment please...
Rod J: I have to agree that if it is a problem with all carriers trying to call a Magic Jack. I can't have customers going through this process to call me. They will just call someone else.
Rod J: I have tried forwarding it to another phone... still have the same problem.
Ken: Thank you for holding on.
Ken: I have double checked it here and it shows that this issue is not from us, Rod. Our Engineers already double checked on our connections and there's nothing wrong in there.
Rod J: Then why is every cell phone carrier reporting the same problem???
Ken: Please call them and ask for their translation department to route your calls properly.
Rod J: I just called my number and got the message again?
Rod J: Do I have to have all my customers do the same thing??
Ken: Yes you can do that. Let them call their phone carrier and ask for the translation department.
Rod J: That is very unprofessional! I have my website, letterhead and business cards already printed. I tried to change the number to another carrier and they were unable. It would be a great expense to me to have to change my number. I would like Magic to fix the problem
Ken: There's no problem here in our end, Rod.
Rod J: Yes there is... I can not call a phone number you have assigned to me!!!
Ken: Yes since your call is not routed by your phone carrier properly.
Rod J: I have NO PROBLEM calling any other number other than my MAGIC JACK!
Ken: Yes since they're blocking the calls for magicJack.
Rod J: Then that appears to be a problem between MJ and other carriers. You need to fix the problem and leave your customers out of it!
Ken: One moment please...
Ken: Thank you for holding on.
Rod J: If that is your solution then you now have caused me the expense of changing my phone number which will require a website update, new letterhead, new business cards and a lot of hassle.
Ken: Can I have at least 3 phone numbers that you can't receive calls and its phone carrier?
Rod J: Yes. 509-xxx-xxxx, 509-xxx-xxx, 509-xxx-xxxx all AT&T. I have no idea of others who have called my business and failed to get through.
Ken: Ok. This time, I need to escalate your issue to the Engineers for them to check on this matter personally. Please provide me the needed information below.
Ken: Complete name.........
Ken: Email address..........
Ken: MJ number.........
Rod J: Rxx
Rod J: rodxxxxxx
Rod J: 540-xxx-xxxx
Ken: Thank you. Please hold while I create a report regarding your concern which will be forwarded to the right department.
Rod J: I have to go, I have a meeting at 2 pm. Please have MJ look into this issue further. Thx Rod
Ken: One moment please...
Ken: Thank you for the time you have given me. I am done with the report on your issue and have forwarded this to our Technical Engineers already. They are currently working on it. We will resolve this problem on our end. Rest assure that you will get fine results on this matter. It will take awhile for this problem to be resolve. You will also receive an email notification for that matter.
Ken: Is there anything else I may help you with today?
Ken: I have not heard from you in a while. Do you wish to continue this chat session?
Ken: Since I have not heard from you for some time, I am going to close this chat. If you need any help in the future, please do not hesitate to chat with us again. Good bye
Since we haven't heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchat
Please wait for a site operator to respond.
You are now chatting with 'Diana'
Your Issue ID for this chat is LTK436028667463X
Diana: Hello, how may I help you?
Diana: Hello Rob
Rod J: I am getting the following message when I dial my MJ number "our number is being identified as a local number when it is a long distance number". I have contacted AT&T and they said the problem is with Magic Jack
Rod J: they gave me a reference number CM20101112_14449370
Diana: may i know when this issues started ?
Rod J: Since I got the MJ
Diana: Please wait while I check that for you
Diana: as i have double checked here in my end there was no issues on your magic jack system account all the connection was the same as it was ..
Rod J: That doesn't solve the problem.... I can not call the MJ number 540-xxx-xxxx from my cell phone. And I have to assume that other callers to this number have the same problem.
Diana: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Rod J: I am using this MJ number for one of my businesses and I can not have this issue
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Ken'
Your Issue ID for this chat is LTK436028667463X
Ken: Hello Rod J. My name is Ken. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.
Rod J: I have even looked into moving that number to another carrier other than Magic Jack but I was unsuccessful. This is making my business look amature!
Ken: Thank you so much for patiently waiting.
Ken: Is your magicJack still plugged in with the blue light on?
Rod J: yes. It works fine for outgoing calls and some incoming. However, some cell phones are receiving the message
Ken: Do you have error message when you call your magicJack number using cell phone?
Rod J: YES.. i get "Your number is being identified as a local number when it is a long distance number"
Ken: Your number is being identified as a local number when it is a long distance number
If you are getting a message stating "Your number is being identified as a local number when it is a long distance number", you need to call your long distance carrier and tell them to route your call properly. For you convenience, we have provided some common long distance carriers' phone numbers below: Sprint 866-866-7509 MetroPCS 888-863-8768 AT&T 800-331-0500 T-Mobile 877-878-7326 Verizon 718-890-1800 Sprint 800-639-6111 Cricket 800-274-2538 Optimum Lightpath 866-611-3434 Comcast 800-266-2278 Verizon 800-837-4966 Bell Mobility 800-667-0123 Comcast 888-266-2278 For all other providers please check your monthly statement for their contact information.
Rod J: I did, I found that on your FAQ. AT&T says it is a problem with MJ because it is with all Cell phone carriers. They gave me a reference number CM20101112_14449370.
Ken: One moment please...
Rod J: I have to agree that if it is a problem with all carriers trying to call a Magic Jack. I can't have customers going through this process to call me. They will just call someone else.
Rod J: I have tried forwarding it to another phone... still have the same problem.
Ken: Thank you for holding on.
Ken: I have double checked it here and it shows that this issue is not from us, Rod. Our Engineers already double checked on our connections and there's nothing wrong in there.
Rod J: Then why is every cell phone carrier reporting the same problem???
Ken: Please call them and ask for their translation department to route your calls properly.
Rod J: I just called my number and got the message again?
Rod J: Do I have to have all my customers do the same thing??
Ken: Yes you can do that. Let them call their phone carrier and ask for the translation department.
Rod J: That is very unprofessional! I have my website, letterhead and business cards already printed. I tried to change the number to another carrier and they were unable. It would be a great expense to me to have to change my number. I would like Magic to fix the problem
Ken: There's no problem here in our end, Rod.
Rod J: Yes there is... I can not call a phone number you have assigned to me!!!
Ken: Yes since your call is not routed by your phone carrier properly.
Rod J: I have NO PROBLEM calling any other number other than my MAGIC JACK!
Ken: Yes since they're blocking the calls for magicJack.
Rod J: Then that appears to be a problem between MJ and other carriers. You need to fix the problem and leave your customers out of it!
Ken: One moment please...
Ken: Thank you for holding on.
Rod J: If that is your solution then you now have caused me the expense of changing my phone number which will require a website update, new letterhead, new business cards and a lot of hassle.
Ken: Can I have at least 3 phone numbers that you can't receive calls and its phone carrier?
Rod J: Yes. 509-xxx-xxxx, 509-xxx-xxx, 509-xxx-xxxx all AT&T. I have no idea of others who have called my business and failed to get through.
Ken: Ok. This time, I need to escalate your issue to the Engineers for them to check on this matter personally. Please provide me the needed information below.
Ken: Complete name.........
Ken: Email address..........
Ken: MJ number.........
Rod J: Rxx
Rod J: rodxxxxxx
Rod J: 540-xxx-xxxx
Ken: Thank you. Please hold while I create a report regarding your concern which will be forwarded to the right department.
Rod J: I have to go, I have a meeting at 2 pm. Please have MJ look into this issue further. Thx Rod
Ken: One moment please...
Ken: Thank you for the time you have given me. I am done with the report on your issue and have forwarded this to our Technical Engineers already. They are currently working on it. We will resolve this problem on our end. Rest assure that you will get fine results on this matter. It will take awhile for this problem to be resolve. You will also receive an email notification for that matter.
Ken: Is there anything else I may help you with today?
Ken: I have not heard from you in a while. Do you wish to continue this chat session?
Ken: Since I have not heard from you for some time, I am going to close this chat. If you need any help in the future, please do not hesitate to chat with us again. Good bye
Since we haven't heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchat
Check Your Router Settings
Hey Guys,
This is my first post, after reading this and other threads.
I took the liberty of checking my Verizon router settings after reading from :
Or is it Port Forwarding that I should be looking at? The drop-down list a whole bunch of choices, even Vonage is listed. I can even choose custom port settings.
Further examination showed that by default my general firewall settings are set to medium, which has an inbound policy of REJECT and an outbound policy of ACCEPT. Should I try Minimum security to see if the results are more desirable? Maybe not! I don't want my system open to attacks.
MagicJack may or may not be right about the issues using their device. Checking firewall settings can't hurt.
This is my first post, after reading this and other threads.
I took the liberty of checking my Verizon router settings after reading from :
Looking at the Port Triggering, I do not have those ports open on my router. I'm not certain which protocol to specify (Net2Phone, DialPad, etc.).Town Cryer (Jun6, 2011) --> l also read somewhere that mj
works with ports 5060 and 5070 udp should you open both ports
on your pc.
Or is it Port Forwarding that I should be looking at? The drop-down list a whole bunch of choices, even Vonage is listed. I can even choose custom port settings.
Further examination showed that by default my general firewall settings are set to medium, which has an inbound policy of REJECT and an outbound policy of ACCEPT. Should I try Minimum security to see if the results are more desirable? Maybe not! I don't want my system open to attacks.
MagicJack may or may not be right about the issues using their device. Checking firewall settings can't hurt.
Minds are like parachutes, they only work when they are open - Unknown
-
Barada Nels
- Dan isn't smart enough to hire me
- Posts: 123
- Joined: Tue Jun 21, 2011 9:33 am
Re: Check Your Router Settings
Greetings,sfink16 wrote:Hey Guys,
This is my first post, after reading this and other threads.
I took the liberty of checking my Verizon router settings after reading from :
Looking at the Port Triggering, I do not have those ports open on my router. I'm not certain which protocol to specify (Net2Phone, DialPad, etc.).Town Cryer (Jun6, 2011) --> l also read somewhere that mj
works with ports 5060 and 5070 udp should you open both ports
on your pc.
Or is it Port Forwarding that I should be looking at? The drop-down list a whole bunch of choices, even Vonage is listed. I can even choose custom port settings.
Further examination showed that by default my general firewall settings are set to medium, which has an inbound policy of REJECT and an outbound policy of ACCEPT. Should I try Minimum security to see if the results are more desirable? Maybe not! I don't want my system open to attacks.
MagicJack may or may not be right about the issues using their device. Checking firewall settings can't hurt.
Leave your firewall settings as is (for the time being). You want port forwarding and create a custom policy. Try that first . . . if it does not work, then try the firewall settings.
Sincerely,
Barada Nels
Re: Check Your Router Settings
The problem of not receiving calls (i.e. the call 'routing' issue) that this entire thread is about has absolutely NOTHING to do with anyone's home router, or internet connection, whether Verizon is their ISP. Verizon is simply not routing calls to MJ customers.Barada Nels wrote:Greetings,sfink16 wrote:Hey Guys,
This is my first post, after reading this and other threads.
I took the liberty of checking my Verizon router settings after reading from :
Looking at the Port Triggering, I do not have those ports open on my router. I'm not certain which protocol to specify (Net2Phone, DialPad, etc.).Town Cryer (Jun6, 2011) --> l also read somewhere that mj
works with ports 5060 and 5070 udp should you open both ports
on your pc.
Or is it Port Forwarding that I should be looking at? The drop-down list a whole bunch of choices, even Vonage is listed. I can even choose custom port settings.
Further examination showed that by default my general firewall settings are set to medium, which has an inbound policy of REJECT and an outbound policy of ACCEPT. Should I try Minimum security to see if the results are more desirable? Maybe not! I don't want my system open to attacks.
MagicJack may or may not be right about the issues using their device. Checking firewall settings can't hurt.
Leave your firewall settings as is (for the time being). You want port forwarding and create a custom policy. Try that first . . . if it does not work, then try the firewall settings.
Sincerely,
Barada Nels
I deal with 2 MJ accounts, 1 personal and another for a company I work for. No mobile caller that uses Verizon as their wireless carrier is able to call a magicjack number. In fact, after awhile Verizon replaced the message that people would hear when trying to call MJ customers. Instead of the 'Improperly Routed' message, which was a message that callers would hear from MJ, the message is now simply 'You have reached a non-working number.' I have Verizon wireless but will probably switch to AT&T or T-Mobile just so that I can call my own home!
Sorry but Nettalk users are having the same problems!jsherk wrote:Ugh... had this problem back in November, but it has been fine 6 or 7 months but now it is back again!
This is the problem as near as I can figure... I have a Dallas Texas MJ number, and a Pennsylvania cell phone (Verizon). When I am in Dallas and call my mj number from my cell, it SHOULD be routed as a local call because I am in Dallas on my cell calling a Dallas number!
Talked with mj anti-support and they said "call your carrier".
I have the perfect solution for me...
#1- File my mj under "G" for garbage.
#2- Sign up for a nettalk http://nettalk.com account
#3- Port my MJ number over to CallCentric http://www.callcentric.com/?aid=112532 (because nettalk can't port numbers yet).
-
nailgunner
- MagicJack Sensei
- Posts: 1548
- Joined: Thu Mar 18, 2010 3:30 pm
Re: Check Your Router Settings
You might want to hold off on AT&T. There are MJ users reporting continuing problems with them in this forum.Johann wrote: will probably switch to AT&T or T-Mobile just so that I can call my own home!
Re: Check Your Router Settings
Well, shit.nailgunner wrote:You might want to hold off on AT&T. There are MJ users reporting continuing problems with them in this forum.Johann wrote: will probably switch to AT&T or T-Mobile just so that I can call my own home!
-
nailgunner
- MagicJack Sensei
- Posts: 1548
- Joined: Thu Mar 18, 2010 3:30 pm
Re: Check Your Router Settings
Not sure how widespread the issue is. I receive calls all the time from an AT&T cell. Others have been having trouble. Would think you could do a test call where you would buy one to see if it's an issue with you.Johann wrote:Well, shit.nailgunner wrote:You might want to hold off on AT&T. There are MJ users reporting continuing problems with them in this forum.Johann wrote: will probably switch to AT&T or T-Mobile just so that I can call my own home!
Workaround for some folks
Well as a workaround for some folks that still want the MJ cost savings, but don't mind handing out a different number...
I circumvented the 'unroutable' or 'nonworking number' issue by setting up a free Google Voice account. You can have it forward to any phone (or multiple phones at the same time, grab whichever is closest). We are now able to call home using our Verizon phones with the new Google Voice number, which forwards calls to MJ just fine. Yay!
This isn't going to help people with business numbers that don't want to change though.
I circumvented the 'unroutable' or 'nonworking number' issue by setting up a free Google Voice account. You can have it forward to any phone (or multiple phones at the same time, grab whichever is closest). We are now able to call home using our Verizon phones with the new Google Voice number, which forwards calls to MJ just fine. Yay!
This isn't going to help people with business numbers that don't want to change though.
Re: Check Your Router Settings
Then I don't understand. I receive calls from brother in Texas and I live in PA. I have Verizon FIOS, no problem.
I don't know how you can dismiss the router blocking calls. By definition, it is a firewall, and that's what firewalls do, block traffic.
I've been in IT for over 30 years (COBOL programmer, etc.) with almost every background job including network security. Trust me, traffic is being routed via IP addresses. Do a simple TRACERT if you don't believe me.
Have you looked at the traffic being block by the router? You might be surprised at what is being blocked.
I don't know how you can dismiss the router blocking calls. By definition, it is a firewall, and that's what firewalls do, block traffic.
I've been in IT for over 30 years (COBOL programmer, etc.) with almost every background job including network security. Trust me, traffic is being routed via IP addresses. Do a simple TRACERT if you don't believe me.
Have you looked at the traffic being block by the router? You might be surprised at what is being blocked.
Johann wrote:The problem of not receiving calls (i.e. the call 'routing' issue) that this entire thread is about has absolutely NOTHING to do with anyone's home router, or internet connection, whether Verizon is their ISP. Verizon is simply not routing calls to MJ customers.Barada Nels wrote:Greetings,sfink16 wrote:Hey Guys,
This is my first post, after reading this and other threads.
I took the liberty of checking my Verizon router settings after reading from :
Looking at the Port Triggering, I do not have those ports open on my router. I'm not certain which protocol to specify (Net2Phone, DialPad, etc.).
Or is it Port Forwarding that I should be looking at? The drop-down list a whole bunch of choices, even Vonage is listed. I can even choose custom port settings.
Further examination showed that by default my general firewall settings are set to medium, which has an inbound policy of REJECT and an outbound policy of ACCEPT. Should I try Minimum security to see if the results are more desirable? Maybe not! I don't want my system open to attacks.
MagicJack may or may not be right about the issues using their device. Checking firewall settings can't hurt.
Leave your firewall settings as is (for the time being). You want port forwarding and create a custom policy. Try that first . . . if it does not work, then try the firewall settings.
Sincerely,
Barada Nels
I deal with 2 MJ accounts, 1 personal and another for a company I work for. No mobile caller that uses Verizon as their wireless carrier is able to call a magicjack number. In fact, after awhile Verizon replaced the message that people would hear when trying to call MJ customers. Instead of the 'Improperly Routed' message, which was a message that callers would hear from MJ, the message is now simply 'You have reached a non-working number.' I have Verizon wireless but will probably switch to AT&T or T-Mobile just so that I can call my own home!
Minds are like parachutes, they only work when they are open - Unknown
Oops - Further Research Does Show a Problem
Even though I haven't personally experienced problems, I did further research on the issues. It seems that MJ isn't the only provider using these tactics, and the reason is terminating fees, see:
http://connectedplanetonline.com/indepe ... utes-0616/
http://connectedplanetonline.com/indepe ... utes-0616/
Minds are like parachutes, they only work when they are open - Unknown
I had this same problem back in February 2011 and had a similar support chat experience. I ended up filing a complaint with the FCC. The problem was somehow corrected after a week, but I was never contacted with information about what was done to fix the problem. I did, however, receive a copy of MagicJack's response to the FCC complaint.
The problem started happening for me again somewhere around June 27th and after another support chat session, I was told a technician would look into the problem with high priority and contact me when the problem is resolved. Since then (it has now been 3 days), I have on occasion been able to receive calls, but am still having the problem as of today, and I still have not been contacted by anyone from MagicJack. I have filed another FCC complaint.
There is no doubt that this is a problem with YMax communications and not with every other carrier. It is irresponsible of them to ask customers to follow up with every phone carrier to resolve the problem. I highly recommend you also file complaints with the FCC until this problem is solved to your satisfaction.
http://www.fcc.gov/complaints
The problem started happening for me again somewhere around June 27th and after another support chat session, I was told a technician would look into the problem with high priority and contact me when the problem is resolved. Since then (it has now been 3 days), I have on occasion been able to receive calls, but am still having the problem as of today, and I still have not been contacted by anyone from MagicJack. I have filed another FCC complaint.
There is no doubt that this is a problem with YMax communications and not with every other carrier. It is irresponsible of them to ask customers to follow up with every phone carrier to resolve the problem. I highly recommend you also file complaints with the FCC until this problem is solved to your satisfaction.
http://www.fcc.gov/complaints
Re: Check Your Router Settings
That oversimplification of a firewall does a disservice to all the readers on this forum. The SPI that is ubiquitous on all SOHO routers today would ensure that traffic initiated on your end is not being blocked on either inbound or outbound traffic. 'Incoming' phone calls are sent over a connection that your MJ adapter has already initiated and constantly keeps up with YMAX servers (unless your MJ adapter goes crazy and needs a reset as they tend to need), the incoming call would complete to you too because it does not need to initiate a 'new' connection. I'm a network engineer. I play with firewalls of various vendors every day setting up VPNs. As I mentioned, and as you found out, the calls are being blocked by magicjack, depending on the phone call you are dialing, or they are being misrouted by other carriers. This thread has nothing to do with personal router/firewall settings.sfink16 wrote:Then I don't understand. I receive calls from brother in Texas and I live in PA. I have Verizon FIOS, no problem.
I don't know how you can dismiss the router blocking calls. By definition, it is a firewall, and that's what firewalls do, block traffic.
I've been in IT for over 30 years (COBOL programmer, etc.) with almost every background job including network security. Trust me, traffic is being routed via IP addresses. Do a simple TRACERT if you don't believe me.
Have you looked at the traffic being block by the router? You might be surprised at what is being blocked.
It also is affected by the caller's phone number vs where they are calling from. For example if I dial from a 414 cell phone to a 630 number, while I'm standing in the 630 area, the cell carrier towers are going to route that as a local call. However if my destination 630 number is an MJ number, then YMax (MJ) is going to try to treat that as a long distance call in regards to routing and call termination fees. That is why people get the message "your carrier is routing your call incorrectly as a local call when it should be routed as a long distance call, please call your carrier to correct this". It's nonsense coming from magicjack. Your carrier isn't actually routing your call incorrectly. MJ is just screwed up.
For an (incomplete) list of areas MJ will not complete calls to, due to access termination fees, see: http://www.ispgeeks.com/wild/modules.ph ... ic&p=22407
filed FCC complaint
filed FCC as well....it has been 6 month MJ not working. Lets see if it helps.tonygod wrote:I had this same problem back in February 2011 and had a similar support chat experience. I ended up filing a complaint with the FCC. The problem was somehow corrected after a week, but I was never contacted with information about what was done to fix the problem. I did, however, receive a copy of MagicJack's response to the FCC complaint.
The problem started happening for me again somewhere around June 27th and after another support chat session, I was told a technician would look into the problem with high priority and contact me when the problem is resolved. Since then (it has now been 3 days), I have on occasion been able to receive calls, but am still having the problem as of today, and I still have not been contacted by anyone from MagicJack. I have filed another FCC complaint.
There is no doubt that this is a problem with YMax communications and not with every other carrier. It is irresponsible of them to ask customers to follow up with every phone carrier to resolve the problem. I highly recommend you also file complaints with the FCC until this problem is solved to your satisfaction.
http://www.fcc.gov/complaints
http://www.fcc.gov/complaints
-
jeepjunkie
- MagicJack Newbie
- Posts: 6
- Joined: Wed Dec 17, 2008 1:23 am
- Location: Northern, IL
Tony, thank you for the FCC link! I too had problems with certain people being able to call me due to routing issues. I skipped calling MagicJack support for help and just filed with the FCC. In about a week, "magically" the problem seems to be fixed for now. But it was interesting to note, I did receive a missed call and blank voicemail from 163-071-5200. I thought that was one strange telephone number, so I called it back. I heard a few numbers being dialed in quick succession, then a voice recording of an enthusiastic person saying "you have reached the YMax Communications test number, this call was successful" then a few more numbers being dialed quickly. Has anyone ever heard of this phone number before, or called it before?tonygod wrote:I had this same problem back in February 2011 and had a similar support chat experience. I ended up filing a complaint with the FCC. The problem was somehow corrected after a week, but I was never contacted with information about what was done to fix the problem. I did, however, receive a copy of MagicJack's response to the FCC complaint.
The problem started happening for me again somewhere around June 27th and after another support chat session, I was told a technician would look into the problem with high priority and contact me when the problem is resolved. Since then (it has now been 3 days), I have on occasion been able to receive calls, but am still having the problem as of today, and I still have not been contacted by anyone from MagicJack. I have filed another FCC complaint.
There is no doubt that this is a problem with YMax communications and not with every other carrier. It is irresponsible of them to ask customers to follow up with every phone carrier to resolve the problem. I highly recommend you also file complaints with the FCC until this problem is solved to your satisfaction.
http://www.fcc.gov/complaints
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nailgunner
- MagicJack Sensei
- Posts: 1548
- Joined: Thu Mar 18, 2010 3:30 pm
I would think it was just a coincidence that it cleared up that soon after you filed the FCC report. There is no federal agency in this country that works that fast. I do assume that the complaints are public record, but would they be available for MJ to see and respond to that quickly? I don't have a clue. It certainly wouldn't hurt for others with the issue to file a complaint.jeepjunkie wrote:
Tony, thank you for the FCC link! I too had problems with certain people being able to call me due to routing issues. I skipped calling MagicJack support for help and just filed with the FCC. In about a week, "magically" the problem seems to be fixed for now. But it was interesting to note, I did receive a missed call and blank voicemail from 163-071-5200. I thought that was one strange telephone number, so I called it back. I heard a few numbers being dialed in quick succession, then a voice recording of an enthusiastic person saying "you have reached the YMax Communications test number, this call was successful" then a few more numbers being dialed quickly. Has anyone ever heard of this phone number before, or called it before?
It definitely seems to be a spotty issue that comes and goes. My relative who calls me with his ATT cell with no issues, had this routing problem when he called me from another state last week, so he had to use a friends land-line. The next day the call went through fine with the cell from the same location. Makes no sense to me.
A reverse number look-up shows 163-071-5200 doesn't exist. A google search shows the 163 is not a US area code but appears to be a Taiwan one. I would test call it, but don't want to be on a MJ shit list somewhere.
Update: filed FCC complaint
bebik22 wrote:filed FCC as well....it has been 6 month MJ not working. Lets see if it helps.tonygod wrote:I had this same problem back in February 2011 and had a similar support chat experience. I ended up filing a complaint with the FCC. The problem was somehow corrected after a week, but I was never contacted with information about what was done to fix the problem. I did, however, receive a copy of MagicJack's response to the FCC complaint.
The problem started happening for me again somewhere around June 27th and after another support chat session, I was told a technician would look into the problem with high priority and contact me when the problem is resolved. Since then (it has now been 3 days), I have on occasion been able to receive calls, but am still having the problem as of today, and I still have not been contacted by anyone from MagicJack. I have filed another FCC complaint.
There is no doubt that this is a problem with YMax communications and not with every other carrier. It is irresponsible of them to ask customers to follow up with every phone carrier to resolve the problem. I highly recommend you also file complaints with the FCC until this problem is solved to your satisfaction.
http://www.fcc.gov/complaints
http://www.fcc.gov/complaints
issue resolved and MagicJack did answer FCC complaint.
As I suspected it was their issue and FCC helped. GO FCC!!!
YMax Communications
5700 Georgia Ave
West Palm Beach, FL 33405
September 2, 2011
To: Sharo ......., Deputy Division Chief
Federal Communications Commission
Consumer and Governmental Affairs Bureau
Consumer Inquiries and Complaints Division
445 12th Street, SW, 5-A847
Washington, D.C. 20554
RE: User complaint number: 11-C........ Bebik
Carrier: Ymax Communications Corp.
Respondent: magicJack LP
Dear Ms. Bowers:
Calls to Mr. Bebik magicJack from some wireless phones were not routed properly, causing callers to receive a recording explaining the problem and directingthem to call another number so their call would complete. We have removed the recording and now his calls should complete.
We appreciate his business and look forward to serving him in the future.
Sincerely,
Mary______
magicJack Customer Care
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nailgunner
- MagicJack Sensei
- Posts: 1548
- Joined: Thu Mar 18, 2010 3:30 pm
Re: Update: filed FCC complaint
Pretty impressive. What date did you file the complaint and what date did your service get corrected?bebik22 wrote:issue resolved and MagicJack did answer FCC complaint.
Would love to hear from others if complaints to the FCC regarding blocked rural numbers are now receiving the same attention.
Re: Update: filed FCC complaint
took about 2 monthnailgunner wrote:Pretty impressive. What date did you file the complaint and what date did your service get corrected?bebik22 wrote:issue resolved and MagicJack did answer FCC complaint.
Would love to hear from others if complaints to the FCC regarding blocked rural numbers are now receiving the same attention.
Any solutions
Well.. it's been a few months since the last post, has anyone found a 100% solution....
This is my business line...
My wife just tried to call me from her work phone which is in a different area code, and it's now saying that my phone is not in service..
I have Magic Jack Plus...
any ideas?
Oh and customer server is a joke they dumped me off saying I wasn't responding as I was explaining my issue.
thanks to anyone with any ideas....
This is my business line...
My wife just tried to call me from her work phone which is in a different area code, and it's now saying that my phone is not in service..
I have Magic Jack Plus...
any ideas?
Oh and customer server is a joke they dumped me off saying I wasn't responding as I was explaining my issue.
thanks to anyone with any ideas....
no magic for me either, adding some details of the behavior
I thought I would add to this thread since it is the best one I have found so far. I am adding some details that may shed some light on what others are experiencing.
What I have found personally with my MJ+ is that I was able to connect to my MJ at home from my AT&T cell phone while at work but my girlfriend could not with Verizon from her work. The home phone number is one area code away from both of our cell phone's area codes. We both work in the area code that the cell phones have as there number. I have since then switched back to Verizon and have also found that I can not connect to my MJ+ at home when I am in the area code as the cell phone's number. However we both can connect to the MJ+ if we are calling from our cell phones while physically within the same area code as our MJ+ number. Land lines are able to connect from several different area codes outside the MJ+ number. I am curious to see if a Verizon cell phone that has our MJ+'s area code is able to to connect when it is calling from outside of our area code.
Update: Cell phones with local area codes calling from outside of our area code has similar results, AT&T works, Verizon does not.
I have also found sometimes during a call over 10 minutes or so that while the connection is maintained, neither party can hear anything said. I usually just hang up and call them back. I have not noted if this happens while connected to only a cell phone, land line, or both.
I think at this point I will forgo the tech support chat. Although it might be a good idea to get a complaint logged. I now don't expect any resolution to this problem.
What I have found personally with my MJ+ is that I was able to connect to my MJ at home from my AT&T cell phone while at work but my girlfriend could not with Verizon from her work. The home phone number is one area code away from both of our cell phone's area codes. We both work in the area code that the cell phones have as there number. I have since then switched back to Verizon and have also found that I can not connect to my MJ+ at home when I am in the area code as the cell phone's number. However we both can connect to the MJ+ if we are calling from our cell phones while physically within the same area code as our MJ+ number. Land lines are able to connect from several different area codes outside the MJ+ number. I am curious to see if a Verizon cell phone that has our MJ+'s area code is able to to connect when it is calling from outside of our area code.
Update: Cell phones with local area codes calling from outside of our area code has similar results, AT&T works, Verizon does not.
I have also found sometimes during a call over 10 minutes or so that while the connection is maintained, neither party can hear anything said. I usually just hang up and call them back. I have not noted if this happens while connected to only a cell phone, land line, or both.
I think at this point I will forgo the tech support chat. Although it might be a good idea to get a complaint logged. I now don't expect any resolution to this problem.
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brvanlanen
- MagicJack Newbie
- Posts: 1
- Joined: Wed Jul 24, 2013 3:51 pm
Issue when calling from Sprint cell phone
Just started getting this message today when trying to call my MagicJack number from a Sprint cell phone in the same area code (920).
"If you would like to make and receive calls anywhere in the United States absolutely free, simply visit Magicjack.com & begin making calls for free, it takes only seconds, that's MagicJack.com. The magic JacK number you've called has not yet been assigned to a customer, please check the number you've dialed and dial again."
Occasionally will get through but get the message more often than not. No relatives with a Sprint cell get through, receive the same message. MagicJack customer service is NO HELP ... claim it's not their issue ... even though it's THEIR advertisement.
"If you would like to make and receive calls anywhere in the United States absolutely free, simply visit Magicjack.com & begin making calls for free, it takes only seconds, that's MagicJack.com. The magic JacK number you've called has not yet been assigned to a customer, please check the number you've dialed and dial again."
Occasionally will get through but get the message more often than not. No relatives with a Sprint cell get through, receive the same message. MagicJack customer service is NO HELP ... claim it's not their issue ... even though it's THEIR advertisement.
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magicjack85
- MagicJack Newbie
- Posts: 8
- Joined: Mon May 28, 2012 11:25 pm
MagicJack finally admits its their problem
Hi,
I'm having issues with all of my magicjacks, on separate accounts, calls not getting routed properly. After 45 minutes (it seems) chatting with their tech support, they finally admitted that this problem is affecting all magicJack customers. I was ready to reset my router, but they admitted that it was their problem.
Sheesh! They had me changing all kinds of settings on my computer, etc.
I'm having issues with all of my magicjacks, on separate accounts, calls not getting routed properly. After 45 minutes (it seems) chatting with their tech support, they finally admitted that this problem is affecting all magicJack customers. I was ready to reset my router, but they admitted that it was their problem.
Sheesh! They had me changing all kinds of settings on my computer, etc.
Alternative Carrier Issues
I, too, am having intermittant issues with AT&T Mobility; depending on the cell site I am calling through, I cannot reach my home number. I can reach my 2nd MJ just fine.
Let me say that my home number was originally a MJ number (old USB dongle version, 2010) that I ported to VOIPO. After testing the MJ+ for a year on my FAX line, I purchased another, and ported my number BACK from VOIPO in February 2014.
At first, VOIPO customers could not call me, all they got was 1 ring, then dead air. Then I started messing around with my cellphone calling home, and found the intermittent issue. Additionally, I had an issue with incoming SKYPE and GOOGLE VOICE calls, all getting the same result - 2 rings, then disconnect or dead air. I could call my other MJ line with 0 issues, so I knew it was a porting problem.
They FINALLY got the issue fixed with regard to SKYPE, but still having the issue CONSTANTLY with Google Talk, and intermittent with AT&T Mobility.
I have actually TALKED with a real, American, English-as-her-native-language person at MagicJack, probably because I filed a complaint with the FCC, AND made it clear that I would request a hearing before the Commission is the issue was not resolved (I have been dealing with this since February 2014). So apparently, if you make enough noice to the regulatory folks, they will give you some REAL attention.
I will keep you posted here on how things unfold.... and conclude!
Tom
Let me say that my home number was originally a MJ number (old USB dongle version, 2010) that I ported to VOIPO. After testing the MJ+ for a year on my FAX line, I purchased another, and ported my number BACK from VOIPO in February 2014.
At first, VOIPO customers could not call me, all they got was 1 ring, then dead air. Then I started messing around with my cellphone calling home, and found the intermittent issue. Additionally, I had an issue with incoming SKYPE and GOOGLE VOICE calls, all getting the same result - 2 rings, then disconnect or dead air. I could call my other MJ line with 0 issues, so I knew it was a porting problem.
They FINALLY got the issue fixed with regard to SKYPE, but still having the issue CONSTANTLY with Google Talk, and intermittent with AT&T Mobility.
I have actually TALKED with a real, American, English-as-her-native-language person at MagicJack, probably because I filed a complaint with the FCC, AND made it clear that I would request a hearing before the Commission is the issue was not resolved (I have been dealing with this since February 2014). So apparently, if you make enough noice to the regulatory folks, they will give you some REAL attention.
I will keep you posted here on how things unfold.... and conclude!
Tom
Tom