Hello, hope someone can help me (or give advice).
I am located in Mexico, I purchased the magicjack device in San Antonio TX (Best Buy store). My subscription is going to expire at the end of this month.
I want to renew may subscription (5 year) but since I do not live in the US, I asked a US resident to make the payment for me (using his/her credit card).
The problem arises when he/she tries to register his/her credit card, he/she received the "We are not able to process your payment method" message.
Any hint on this will be appreciated.
TIA,
Need a little help...
Moderators: Bill Smith, Pilot
I'm not sure if this is the same issue that I had, but the message was very similar and had me and Magic Jack stumped for some time. In my case, it turned out that I had entered the card expiration date in the wrong format. Instead of giving me a specific error message that the date was wrong, it simply said that my card could not be processed.
This was a couple of years ago, and I would hope that MJ would have have fixed this quirk, but you never know. Good luck.
This was a couple of years ago, and I would hope that MJ would have have fixed this quirk, but you never know. Good luck.