MagicJack Plus Error 3

[elinatim]

I have just registered MagicJack Plus as an upgrade from MagicJack.

I plugged the device into the wall and connected the telephone and router (a Gateway 2Wire).

Now when I pick up my telephone, I get Error 3.

I tried restarting Magic Jack (while the device was plugged into the wall), but all I get is a soft phone screen that tells me I am "not connected."

I tried to forward the ports for Magic Jack Plus, but I am doing something wrong, because MJ+ still does not work...and neither does my laptop, which was on a wireless connection...so I have restored the firewall to its default settings.

AAAAGH!

[udsting]

you will not see a magicjack dial pad if you will connect the magicjack plus to your router, all you will get is a dial tone on the handset you connected to the it, have you plugged it to the AC adaptor that came with it then to your wall outlet?

[elinatim]

I resolved this error with the following steps:

1) I unplugged my MJ+ from the wall (but I left the telephone and ethernet cords plugged in).
2) I plugged the device into a USB port.
3) I opened the MJ application in my computer. (Since I was upgrading, I still had the old MJ application installed.)
4) I went to Menu > Advanced Users > Restart.
5) I unplugged the MJ+ device from the USB port and put it back into the wall outlet.

Hurrah! The phone works!