Post your reviews of magicJack. Include items such as call quality, feature usage, fax sucess, EULA thoughts, price considerations, support issues, etc.
Just a little rant here. Yesterday I requested a number port. Got a credit card reject screen at the end because I was using my card but my dad's address. Created a new address and re-submitted. It appeared to accept but no confirmation email. Then today I happened to check and saw that the port had cancelled--even though $21.95 in charges are pending on my bank account. I received no notice of order cancellation.
Long chat with support, who had me create a new Payment Method on the account and resubmit the port request. He promises the initial charge won't go through. Says they cannot cancel a port, that "Your order canceled due to your Internet service provider." Huh? Comcast happened to see that I was ordering from MagicJack so they interrupted the order?
After seeing the other post about charges without hitting the submit button...I'd say something is definitely wrong with their order processing system. But this claim that the ISP cancelled the order has me completely baffled...
Chat excerpt below, after resubmitting port order.
Mark
Mark: Done, Order Number: TSxxxxxxxx
Gavin: Please wait while I check that for you
Gavin: Thank you for waiting.
Gavin: You have successfully placed your order for number transfer.
Gavin: It will take 7 to 10 days to transfer your number with magicjack device.
Mark: Now I have duplicate pending transactions in my online banking, $20.95 and $1.00 yesterday and today for a total of $43.90.
Gavin: Mark your first amount will be releases within 24 hours.
Gavin: You will charge only $20.95
Mark: Very frustrated that you charged me, then cancelled the order without informing me.
Mark: Obviously something is wrong with your ordering system.
Gavin: Mark we can not canceled any order .
Gavin: Your order canceled due to your Internet service provider .
Gavin: Is there anything else I may help you with today?
Mark: Please tell me how an Internet Service Provider can cancel an order. That does not make sense to me.
Mark: You are saying that the Comcast Cable company saw that I was placing an online order and decided to cancel it?
Gavin: Your concern has been forwarded to the engineers who will look into this issue. I am sorry to say but I can not provide you a time frame as I do not want to provide any false information from my end . However I have submitted a report on this matter with priority.
1st of all, your isp has nothing to do with telephone service unless you're using voip service through them. If that was the case then I guess the cable company could give them a hard time about porting over(maybe). I had at&t landline and dsl. My port went thru with no problem and I now have a dry dsl loop from at&t. couldn't be happier. At&t not only let them port the number, but they let them do it without any verification whatsoever! I was blown away. When I asked att how this is possible they said fcc rules say they have to accept any request from a clec no matter what. I literally could've put your phone number in my port request. Mj has no way of telling whether or not it's actually my number. Maybe the cable companies don't have to follow the same rules and need your permission with proof of who you actually are. That's how it should be. Atleast a phone call or email to verify that you actually want to port your number. Anyway..sorry about the rant. How'd that work out for you in the end?
It worked out. The re-submitted request worked and the port is complete. The ISP is Comcast cable but the phone service was Qwest.
I kinda hope that they confirm that the MJ account is registered to the same address as the number they are porting, but as you say it seems it wouldn't be hard to spoof that.
I vaguely remember that you might be able to "lock" your phone number with the phone company so they don't do anything without verification, but that was years ago and more related to preventing slamming (unauthorized change of long distance provider).
Its funny you say that because I remember when slamming was a huge issue. It never ceased to amaze me that any ld provider could push their service into your account without the customer's knowledge. It's not the address verification that worries me, because I'm sure they do check that. It's the fact that if I wanted to be a real jerk I could purchase a mj and put anyone's landline number and address into the registration screen and it would port their number over to that mj without any verification whatsoever. I could also put my email address(or a throw away) in the registration screen so that I would be the user of the account. That's not to say that anyone would ever do this. I just think it's scary that it can be done. I'm glad it all worked out for you. Even though it seems there are a lot of dissatisfied customers, I'm definitely not one of em. Couldn't be happier with the service and the $60 savings a month!
I had at&t landline and dsl. My port went thru with no problem and I now have a dry dsl loop from at&t. couldn't be happier. At&t not only let them port the number
They had simply no choice. They were not doing you a favor.
Who had no choice? ATT? I realize that. They're bound by the rules placed on them by the fcc and dpuc. Once a clec requests a port and the order is placed it's out of their hands(and mine for that matter). My concern was that there was no verification on Mj's end or ATT's end to see if I actually requested the port. When I place an order with ATT they have to verify my social or my customer I.D.(usually both). I'm just curious as to why a clec can call them with a port request and the order flows through no questions asked. Any theories? The only thing I can think of is that ATT verifies the email, number, and address with Mj before taking the order. Still doesn't matter. If you had all my info you could easily port my landline number to your Mj.
