I'm going to paste the transcript below.......it's hilarious.
Please wait for a site operator to respond.
You are now chatting with 'Kent'
Your Issue ID for this chat is LTK554027771675X
Kent: Hello, how may I help you?
Mick: Hi Kent,
Mick: I finally got my MJ Plus working today. The A/C adapter that came with it was defective.
Kent: okay let me assist you with that.
Mick: It would work when plugged into my PC but not when on the adpater.
Mick: adapte3r
Kent: you mean you want to replace the adapter?
Mick: yes
Kent: just to inform you that only the device we replace.
Mick: I am currently using a USB power adapter for our cell phones.
Mick: just to inform me what?????
Kent: yes you can use that as long the USB if adapter is compatible.
Mick: yes it is and it works great but we need it for the cell phones. can you be helping me?
Kent: i understand you Mick, the only option that i can give you is to buy a new adapter for your magicjack or to return it all.
Mick: so, you can't replace a defective ac adapter?
Mick: The forums should love this answer......
Kent: im afraid but only the device we replace Mick.
Mick: OK, you're telling me you cannot help?
Kent: One moment please...
Mick: ok
Kent: thank you
Kent: thank you for waiting. i just ask my supervisor regarding to this matter that we cant do anything into it, we only re place the device but if you want to return it and reorder it is possible Mick.
Mick: No, I want the defective ac adapter replaced. That's all.
Mick: The MJPlus is working perfectly and I have it configured with my old MJ number.
Kent: yes i understand what you want Mick, im afraid i cant do anything into it.
Mick: into what?
Kent: to replace the adpater Mick.
Kent: adapter*
Mick: How do I return this one?
Mick: and reorder
Kent: if you return the device it takes more days and i know you dont like it, i may suggest that you may buy a USB adapter to any drugstore that near to you.
Mick: can you send a call tag or a return prepaid label? I don't want to pay postage again to fix YOUR problem.
Kent: you mean you want to return your device?
Mick: I will if that is the only way to get a working ac adapter. Can you send me a label?
Kent: may i know if your device is under in 30 days of trial pleasE?
Mick: I ordered it 12/12/2011 so it is still "under in 30 days of trial" as you call it.
Kent: okay
Kent: may i have your order number and email address please?
Mick: Order # is above is again.... TSxxxxxxxxxxxxxxxxxxxxxx
Kent: okay thank you
Kent: Please wait while I check that for you
Kent: Please click the link below
Kent: http://my.magicjack.com/returns.html
Kent: please use only the order number TSxxxxxxxx and tracking number
Kent: and tell me if your done on it please.
Mick: The link you sent me to wants me to upgrade my firmware. Now we BOTH know that will NOT fix a defective USB adapter. Where does it ask me for my tracking number? Is it after the firmware upgrade? This is not funny anymore.
Kent: no Mick just click the "http://my.magicjack.com/returns.html " above that i gave you ealier, and fill up the form for returning the device.
Mick: ok, I 'filled up' the forms after bypassing the firmware download. RMA RMA ID: #11790662 Now, how do I get reimbursed for the return shipping, this is NOT my fault, it is new defective!
Mick: I'm done on it.
Kent: please print the RMA page with the bar code enclose it in the package when you return the magicjack to
Kent: magicJack LP, PO BOX 6846, West Palm Beach, FL, 33405
Mick: and then what happens, Do they automatically send me a new MJ+ with a 'hopefully ' working USB ADAPTER?
Mick: how do I get reimbursed for the return shipping, this is NOT my fault, it is new defective!
Kent: no you must reorder again like you do in purchasing your first magicjack Mick.
Kent: still with me?
Kent: I have not heard from you in a while. Do you wish to continue this chat session?
Mick: Yes, can you answer the question about postage? I've already spent $7.95 for something thta does not work
Mick: How do I get reimbursed?
Kent: One moment please...
Mick: Do I still get the 50% off price? and free shipping this time
Kent: you mean the magicjack plus promo?
Mick: I';ve had my MJ for about 3 years, I was offered the half off offer so I mistakenly purchased the MJ+ for $34.95
Kent: no you cant avail now the magicjack half price promo because it is ended last 4 weeks.
Kent: if you reorder you will get the original cost of Mjplus $69.95.
Mick: OK, if I can find a reasonable USB adapter, i'll just not return this MJ+. If I can't find one before this rma expires, I'll just keep it and tell everyone I know about this incident.
Mick: Thanks for all the great material
Kent: just to inform you Mick that most of USB adapter that sell to all drugstore works with magiacjack.
Kent: Is there anything else I may help you with today?
Mick: Not unless I can get your supervisor's name. I need to write some letters regarding this lack of support.
Mick: the name?
Mick: I know this lack of support is not your fault Kent.
Kent: im afraid but we cant provide the name Mick
Mick: So, you''ll get all the blame, is that OK with you?
Kent: if i do that i will be kick out.
Mick: that may be preferrable to working there.
Kent: Is there anything else I may help you with today?
Kent: just to inform you Mick that most of USB adapter that sell to all drugstore works with magiacjack.
Kent: Is there anything else I may help you with today?
Mick: Not unless I can get your supervisor's name. I need to write some letters regarding this lack of support.
Mick: the name?
Mick: I know this lack of support is not your fault Kent.
Kent: im afraid but we cant provide the name Mick
Mick: So, you''ll get all the blame, is that OK with you?
Kent: if i do that i will be kick out.
Mick: that may be preferrable to working there.
Kent: Is there anything else I may help you with today?
Kent: i hope you understand Mick.
Mick: Yes, you can work to make the customer DON"T care chat sessions more helpful. Maybe your supervisor needs to sit at your keyboard and respond.
Kent: okay Mick, thank you for understanding.
Kent: Is there anything else I may help you with today?
Mick: Kent, I do NOT understand. We're done, you cannot help.