MJ Neglects Problem: YOUR DEVICE IS NOT ON THIS ACCOUNT

[bubbageekoid]

Id really like to know when MJ is going stop neglecting the problem explained below. "YOUR DEVICE IS NOT ON THIS ACCOUNT". This is technically wrong and unlawful for MJ to not fixing this issue. I am starting this post because there are hundreds of people having the same issue. This deserves a class action law suit. Here is my chat log with MJ support tech.
--------------------------------------------------------------------------------------

steve: Before I got the MJ...
steve: I tested the the MJ app on my IPhone with a friends account.
Maurice: Okay. Try to contact your friend, maybe it is in your friend's account.
steve: My IPhone device is probably still linked to his account.
steve: Is there a way to clear all devices on my account???
steve: The app worked perfectly ... until I tried it with my MJ account.
Maurice: One moment please...
steve: Actually we will need to clear my device from his account.
steve: That is probably most surely causing the issue.
Maurice: Sorry to inform you that, once the device is already been registered to an account it cannot be remove or transfer.
steve: That is technically retarded.
steve: there has to be a way to unregister a device.
Maurice: Sorry for the inconvenience you encountered but sad to say it is the way our system works.
steve: I specifically ordered th MJ for this reason.
steve: Not lawful.
steve: I will be contacting my lawyer. TY.
steve: The fact that MJ cannot unregister a device is not lawful.
steve: Lame technology. MJ SUCKS.
Maurice: I'm sorry for the delay. I'll be right with you.
Maurice: I will be right with you.
Maurice: Thank you for waiting. I'll be with you in just a moment.
Maurice: I apologize for the inconvenience you encountered. I am very sorry for that.
steve: thats it.
steve: No solutuion from MJ.
steve: ???
Maurice: I'm sorry for the delay. I'll be right with you.
Maurice: I will be right with you.
Maurice: I'm sorry for the delay. I'll be right with you.
Maurice: I will be right with you.
Maurice: It is how our system works, once the device is already registered to an account it is not possible to transfer or remove that registered device on that particular account.
steve: That is not lawful.
Maurice: Sorry but it is the way our system works.
steve: Technically incorrect.
steve: OK ... Ill be contacting my lawyer.
steve: I guess we are done.
steve: I am going to post this to the hundreds of folks having the same issue.
steve: There are hundreds of folks having the same issue and MJ is neglecting to take care of the problem.
steve: But yet u will still advertise being able to use a smartphone app.
Maurice: Thank you for waiting. I'll be with you in just a moment.
Maurice: Sorry again but there is nothing I can do about it.
steve: kk Ill go from here.
steve: Thank You for wasting my money.
Maurice: Thank you for waiting. I'll be with you in just a moment.
Maurice: Okay.
steve: I will make sure to send MJ posts.
Maurice: I'm sorry for the delay. I'll be right with you.
Maurice: I do believe I explained everything to you, Steve. I have to end this chat now.
Since we haven't heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchat

[Matt9876]

Steve I agree with you 100%.

Every one needs to be aware if you put your MJ phone number into the Apple MagicJack app (registration) it will be permanently linked to that Iphone/Itouch device.

It cannot be removed. it cannot be changed !!

[Matt9876]

This fix was offered by another user (shleets), first I've heard of anyone changing the phone number on the Apple MagicJack app.

This deals with correcting the phone number on the Apple Iphone/Itouch app after a number port.

Well I figured it out and it does work, Here's the info that everyone has been looking for..

Select your MJ or MJ + plus account under your subscriptions do not select your Iphone or IPOD it has to be your MJ or MJ+.

Then select change your phone number.

Then click on the subscription you want to change. It does not look like you can click on this but you can it will turn blue.

Hit next and select your number.

Hit next until finished.

Launch your Iphone APP it will initilaize and your new number will appear.

I tested both inbound and outbound and works like a champ.

[bubbageekoid]

Well , Yesterday I was a bit teed off at MJ. Ended up getting new device.

I guess we get what we pay for. MJ is cheap. Hardware is not. I hope MJ realizes no matter the price, they should fix issues that A LOT of users are experiencing.

AS well, they charged my card 4 times. Held up funds... and I am still cleaning this mess as we speak.

Arrrrrrrggg

[ajayresika]

Please wait for a site operator to respond.

You are now chatting with 'Roland'

Roland: Hello, how may I help you?

Ajay: hi

Roland: May I know the exact nature of your problem with full details please?

Ajay: i have a paid magicjack number. However, I installed the magicjack app on my iPhone and activated a new number by mistake. I want to now use my actual paid number, but when I try to login with my paid account, I get a message that the device is not on that account. can you please delete that free account, and let me know how can i setup my paid account on my iPhone?

Roland: I am sorry to inform you but unfortunately changing or deleting of magicJack account information is not yet possible. Once you have registered your device with your name, you cannot change or delete the owner information anymore. However, you can change the email address and the password and the magicJack number by logging into your account at http://my.magicJack.com .

Roland: To setup your iPhone, please visit at http://itunes.com/apps/magicjack to download the software.

Ajay: yeah, but it does not let me associate an existing paid account to this free account . defeats the purpose. i want to use my paid account on my iPhone.

Ajay: i have already downloaded and installed the software, but it does not let me login with my paid account

Roland: I am sorry to hear that.

Roland: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.

Ajay: thx

Please wait while I transfer the chat to the best suited site operator.

You are now chatting with 'Felix'

Felix: Hello. My name is Felix. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.

Felix: Thank you for patiently waiting.

Felix: You want to set up your iPhone?

Ajay: i want to be able to now login with my paid account. i started out with a free account, but now i have a paid account.i want to be login into my iphone with my paid account.

Ajay: but when i try to login with my new paid account, i get a message that the "your device is not on this account"

Felix: magicJack App apple store link:

Felix: Click HERE:

Felix: Compatible with iPhone 3GS, iPhone 4, iPod touch (3rd generation), iPod touch (4th generation), and iPad. Requires iOS 4.0 or later.

Ajay: you are not listening to me ! i already have the app. i just want to change the account on it. right now its configured for the free account. i want to change it to the paid account.

Felix: I am not an .

Felix: May I have your APP number?

Ajay: the fact that you don't even understand my problem, shows that you are! i stated multiple times that i am having an issue with setting up the paid account on my iphone app, after i had already setup the free account. i just want to swap it.

Felix: I'm sorry for the delay. I'll be right with you.

Felix: Thank you for patiently waiting.

Felix: http://my.magicjack.com

Felix: Click on the link above.

Felix: Enter your email address and your password.

Felix: Let me know once you are logged in.

Ajay: yes, i am

Felix: One moment please...

Felix: Thank you for patiently waiting.

Felix: Click on Phone Numbers.

Ajay: ok

Ajay: next?

Felix: Okay.

Felix: Are you now on this page magicJack APP Mobile Devices:?

Ajay: yes

Ajay: can we move a little faster on this?

Felix: Please click on Add a Year.

Felix: Okay.

Felix: Sorry for that.

Ajay: ok, next?

Felix: Did you see Stay Basic or GO PREFERRED?

Ajay: yes

Ajay: well, i am not sure about you, but i definitely don't have all night to stare at a chat window. can the responses be a little faster?

Felix: Click on GO PREFERRED.

Ajay: done, next?

Ajay: btw, this does not seem to e taking me down the path to cancel this free account!

Felix: Wait.

Felix: You want to cancel or delete this Phone Number ?

Ajay: yes! so that i can use my existing paid account on my iPhone. i already told you that! what do you not get about that?

Felix: We apologize for the inconvenience it caused you a lot.

Ajay: "I want to now use my actual paid number, but when I try to login with my paid account, I get a message that the device is not on that account. can you please delete that free account, and let me know how can i setup my paid account on my iPhone?" - this is what i said right in the beginning..... you , or worse now i guess.

Felix: Ok. This time, I need to escalate your issue to the Engineers for them to check on this matter personally. Please provide me the needed information below.

Ajay: ok

Felix: BEST email address.

Felix: I understand that you are frustrated. However, I need to ask you to please refrain from using abusive language so that I may continue assisting you. Keeping our dialogue professional and courteous will allow me to better serve you. Otherwise, I will be forced to end this chat.

Ajay: we just spent 30 minutes with two of your reps, and u didn't even understand the problem

Ajay: anyways, what info do you need?

Felix: Read my message above.

Felix: Please provide me your BEST email address only.

Felix: Thank you.

Felix: Please wait while I make and submit the report.

Felix: One moment please...

Felix: Thank you for the time you have given me. I am done with the report on your issue and have forwarded this to our Technical Engineers already. They are currently working on it. We will resolve this problem on our end. Rest assured that you will get fine results on this matter.

Felix: You will receive an email feedback regarding the issue once it's fixed.

Felix: Your patience is highly appreciated. Thank so much for understanding. We value you as a customer.

Felix: We apologize for the inconvenience it caused you a lot.

Felix: Is there anything else I may help you with today?

Felix: Would that be all?

Ajay: yes

Felix: You are welcome.

Felix: I hope somehow I did an excellent job that made you a satisfied customer with regards to my service.

Ajay: yeah, sure.

Felix: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click the "close" button on the top right of this screen and the survey will appear. Thanks again!

Ajay: whatever. u know if u did a good job.

[conniemadagain]

good luck getting an email ... been waiting give or take 3 years now for mine ...

[drummer10630]

I found a solution :


http://drummer10630.wordpress.com/2012/ ... e-app-fix/

[nareshmudani]

With this solution this is working. - http://drummer10630.wordpress.com/2012/ ... #comment-2

[boredinksa]

Hello

I have Samsung Galaxy S3 and Note 2 which run Android ICE

After installing magicjack app from google play store , and trying to enter my registered username I get this message on my Android Phone

Your device is not on this account

Clicked on Advance Options >> Forget this Device

Removed MagicJack App

Shutdown the Android Device

Switched it on

installed MagicJack App from Google Play store

entered the username/email and the correct password

Again got the same message ==> Your device is not on this account

Logged in to Magic Jack Support

Opened a ticket LTK554084882189X

But no response or resolution other than the standard answer : Someone from magicjack will send you an email with details. I know magicjack support is hopeless case, but if anyone has solution please post here.

thanks

[boredinksa]

http://my.magicjack.com/ doesn't work , abandon pathetic scam magic jack.

Since 1 month it is not working

before the URL was https://web04.magicjack.com/my/loggedin.html

but it doesn't work even if you enter the right username and password

WTF is going with Magic Jack. crooked wicked magicjack

[Pilot]

They both work for me...............................

[boredinksa]

They both work for me...............................

how is it working when you cannot ping ? alexa and other websites show it is down since long time, please tell us how it is working unless you are trying to promote a scam company

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\asus>ping my.magicjack.com

Pinging my.magicjack.com [216.234.76.43] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 216.234.76.43:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\asus>
C:\Users\asus>ping magicjack.com

Pinging magicjack.com [216.234.76.40] with 32 bytes of data:
Reply from 216.234.76.40: bytes=32 time=210ms TTL=50
Reply from 216.234.76.40: bytes=32 time=297ms TTL=50
Reply from 216.234.76.40: bytes=32 time=200ms TTL=50
Reply from 216.234.76.40: bytes=32 time=199ms TTL=50

Ping statistics for 216.234.76.40:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 199ms, Maximum = 297ms, Average = 226ms

C:\Users\asus>

[SteveHC]

Account login works perfectly fine for me too. Their website's not been down at all. Just because you're not seeing a ping-back doesn't mean it's down.

[william999]

Steve I agree with you 100%.

Every one needs to be aware if you put your MJ phone number into the Apple MagicJack app (registration) it will be permanently linked to that Iphone/Itouch device.

It cannot be removed. it cannot be changed !!

THE SOLUTION IS AVAILABLE .....search google
MagicJack/TalkFree iPhone app fix

[william999]

They both work for me...............................

how is it working when you cannot ping ? alexa and other websites show it is down since long time, please tell us how it is working unless you are trying to promote a scam company

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\asus>ping my.magicjack.com

Pinging my.magicjack.com [216.234.76.43] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 216.234.76.43:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\asus>
C:\Users\asus>ping magicjack.com

Pinging magicjack.com [216.234.76.40] with 32 bytes of data:
Reply from 216.234.76.40: bytes=32 time=210ms TTL=50
Reply from 216.234.76.40: bytes=32 time=297ms TTL=50
Reply from 216.234.76.40: bytes=32 time=200ms TTL=50
Reply from 216.234.76.40: bytes=32 time=199ms TTL=50

Ping statistics for 216.234.76.40:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 199ms, Maximum = 297ms, Average = 226ms

C:\Users\asus>

you are wasting too much time with this ...
SOLUTION;
SEARCH --- iphone app "UDIDFaker"

.magicjack servers registered the UUID of the iphone

[HcVcT]

I just signed on for the MagicJack with a 5 year contract. I received a used galaxy tablet from my brother. He has MagicJack also.
I can't log into my own magicjack account. It tells me "Your device is not in this account." Well, no kidding. The MagicJack account that the galaxy tablet used to use belongs to my brother. Now, it's mine. But I can't use the app because an idiot thinks that users shouldn't be changing smart phones/tablets. I hope MagicJack would put in the app where it can break the link between the smart device and a magic jack account. To permanently tie them together is simply idiotic.
I am returning my magic jack along with the 5 year contract because I can not use the app. I got it for a reason: to be able to use my tablet as a secondary phone in the house.
Sadly, I bought one for my mother also with a 5 year contract... which I will be returning that also. This is poor design. It's better not the have the app than having the app that doesn't work.
Also, the helpless desk through live chat is ridiculous. I was hung up on 3 times. then I was transferred to a higher level tech... who can not solve my problem either. I was informed that the MAC address is hardcoded and can not be removed. Stupid, stupid, stupid. With poor customer support and idiots for programmers, I am dropping my magicjacks and I will tell my brother to do the same.

[jacob_camacho]

I solved this problem with my iphone and Samsung Tablet by doing a Factory Restore and then re-installling the app.

The iphone still appears in my cousins account, but I could register it in mine. I guess it is hooked to the software.

I would only depend if its worth for you to do a factory restore in your device and then install all apps again.

Hope it helps.

Jacob


[quote="bubbageekoid"]Id really like to know when MJ is going stop neglecting the problem explained below. "YOUR DEVICE IS NOT ON THIS ACCOUNT". This is technically wrong and unlawful for MJ to not fixing this issue. I am starting this post because there are hundreds of people having the same issue. This deserves a class action law suit. Here is my chat log with MJ support tech.
--------------------------------------------------------------------------------------

steve: Before I got the MJ...
steve: I tested the the MJ app on my IPhone with a friends account.
Maurice: Okay. Try to contact your friend, maybe it is in your friend's account.
steve: My IPhone device is probably still linked to his account.
steve: Is there a way to clear all devices on my account???
steve: The app worked perfectly ... until I tried it with my MJ account.
Maurice: One moment please...
steve: Actually we will need to clear my device from his account.
steve: That is probably most surely causing the issue.
Maurice: Sorry to inform you that, once the device is already been registered to an account it cannot be remove or transfer.
steve: That is technically retarded.
steve: there has to be a way to unregister a device.
Maurice: Sorry for the inconvenience you encountered but sad to say it is the way our system works.
steve: I specifically ordered th MJ for this reason.
steve: Not lawful.
steve: I will be contacting my lawyer. TY.
steve: The fact that MJ cannot unregister a device is not lawful.
steve: Lame technology. MJ SUCKS.
Maurice: I'm sorry for the delay. I'll be right with you.
Maurice: I will be right with you.
Maurice: Thank you for waiting. I'll be with you in just a moment.
Maurice: I apologize for the inconvenience you encountered. I am very sorry for that.
steve: thats it.
steve: No solutuion from MJ.
steve: ???
Maurice: I'm sorry for the delay. I'll be right with you.
Maurice: I will be right with you.
Maurice: I'm sorry for the delay. I'll be right with you.
Maurice: I will be right with you.
Maurice: It is how our system works, once the device is already registered to an account it is not possible to transfer or remove that registered device on that particular account.
steve: That is not lawful.
Maurice: Sorry but it is the way our system works.
steve: Technically incorrect.
steve: OK ... Ill be contacting my lawyer.
steve: I guess we are done.
steve: I am going to post this to the hundreds of folks having the same issue.
steve: There are hundreds of folks having the same issue and MJ is neglecting to take care of the problem.
steve: But yet u will still advertise being able to use a smartphone app.
Maurice: Thank you for waiting. I'll be with you in just a moment.
Maurice: Sorry again but there is nothing I can do about it.
steve: kk Ill go from here.
steve: Thank You for wasting my money. :)
Maurice: Thank you for waiting. I'll be with you in just a moment.
Maurice: Okay.
steve: I will make sure to send MJ posts. :)
Maurice: I'm sorry for the delay. I'll be right with you.
Maurice: I do believe I explained everything to you, Steve. I have to end this chat now.
Since we haven't heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchat[/quote]

[KatMiaCartersguy]

All you have to do is get on live chat and if its your own account or a free account it is not an issue to have it deleted. Basically what this does is deactivates your device that you want to use on your paid account from the free account.

After that is done just delete the Magic Jack app from your phone and then Download it again. Open the app and sign in to your paid account.

I have confirmed that it works!