Unable to Recieve calls getting Routing Error 41613

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stevenr
MagicJack Newbie
Posts: 8
Joined: Fri Dec 02, 2011 4:12 pm

Unable to Recieve calls getting Routing Error 41613

Post by stevenr »

I talked to support and they have done there crazy stuff move mj to usb. Run this update run that. Now i have been esclated to Engineering. it start this morning when every someone calls my Mj+ number they get a busy tone or any recording saying can not route your call error 41613. On my side it rings but no one is there when i pick up. I did some testing and the error or beeping happens before it even rings in my house.

Any ideas?

Thanks

Steven
pt
magicJack Apprentice
Posts: 16
Joined: Sat Nov 12, 2011 9:22 am
Location: Sherbrooke, Quebec

same story with my - canadian number - used to work fine

Post by pt »

Canadian number
started today - cant receive calls - only the info who called
caller gets busy signal right away
mj customer service send it to their engineers
Sherbrooke Quebec
Last edited by pt on Tue Jan 31, 2012 5:01 pm, edited 1 time in total.
Krakor
MagicJack Newbie
Posts: 4
Joined: Tue Jan 31, 2012 4:11 pm
Location: Mississauga, Ontario Canada
Contact:

Same here.

Post by Krakor »

Same issue with me.

Hope it gets resolved soon!
It's Krakor.
stevenr
MagicJack Newbie
Posts: 8
Joined: Fri Dec 02, 2011 4:12 pm

Post by stevenr »

glad i'm not the only one. yeah mines with engineer. thx
pt
magicJack Apprentice
Posts: 16
Joined: Sat Nov 12, 2011 9:22 am
Location: Sherbrooke, Quebec

Tuesday 2012-01-31 7 PM EST - re-started working again

Post by pt »

with no change from my self
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