I got EVEN with Magic Jack - Here's how you can too!

UsernameJackOff · Post by **UsernameJackOff** » Tue Apr 03, 2012 5:46 am

I got even when I wanted to port my number and was screwed with new charges.

I wasted their TIME with meaningless live support reps who earn at least 7 bucks an hour (minimum wage is like $7.05) for over 10 hours! That's SEVENTY DOLLARS they paid someone to answer my meaningless dumb-ass questions than to just refund a contested TWENTY bucks!

If that doesn't spell STUPID then what does? They may be "right" but they lost the argument.

If you have time to kill then maybe you too can add to their "dumb-ass" list. Personally I find it an honor when the truly stupid policy makers think I'm a moron. They got it backwards!

conniemadagain · Post by **conniemadagain** » Tue Apr 03, 2012 6:06 am

And I thought you got back at them with your user name ...

nailgunner · Post by **nailgunner** » Tue Apr 03, 2012 8:28 am

UsernameJackOff wrote:I got even when I wanted to port my number and was screwed with new charges.

I wasted their TIME with meaningless live support reps who earn at least 7 bucks an hour (minimum wage is like $7.05) for over 10 hours! That's SEVENTY DOLLARS they paid someone to answer my meaningless dumb-ass questions than to just refund a contested TWENTY bucks!

If that doesn't spell STUPID then what does? They may be "right" but they lost the argument.

If you have time to kill then maybe you too can add to their "dumb-ass" list. Personally I find it an honor when the truly stupid policy makers think I'm a moron. They got it backwards!

The only flaw to your argument, and unfortunately it's a huge flaw, is that they didn't hire someone just to take your chat. That person was going to work their 6..8..10..12.., or whatever hour, shift and get paid, whether you pestered them or not. All you "might" have accomplished was keeping another magicJack user, who may or may not have had time to kill like you, from getting into chat sooner. Unless hundreds are like you and want to waste time like that EVERY day, they won't hire anyone new because of this mental masturbation exercise of yours. So it won't, and didn't, cost magicJack an extra penny to field your 10 hour chat.

But if it makes you feel better, knock yourself out.

Darkman90808 · Post by **Darkman90808** » Tue Apr 03, 2012 10:44 am

Wow! I'm speechless.

bitstopjoe · Post by **bitstopjoe** » Tue Apr 03, 2012 3:24 pm

Darkman90808 wrote:Wow! I'm speechless.

I wonder if he does the same thing with 911 to teach them a lesson too. I mean why stop at MJ.. Look out fire dept... You are next..
Sheesh................

Darkman90808 · Post by **Darkman90808** » Tue Apr 03, 2012 5:47 pm

Could get to be a little expensive:

http://newyork.cbslocal.com/2012/03/30/ ... ncy-calls/

udsting · Post by **udsting** » Fri Apr 06, 2012 12:02 am

bottom line is you were chatting with an operator who gets paid with answering all your pointless questions and on the other hand is lowering your logic to almost 0 to be able to ask your questions and wasting your internet time and electicity, thumbs up for you.

sabresfan · Post by **sabresfan** » Sat Apr 07, 2012 12:52 am

I'm gonna get even with them to. Usernamed all over my MJ. After I called everyone I know and talked for hours on end with no problems whatsoever. Damn now I gotta clean it.

radzkillah · Post by **radzkillah** » Wed May 30, 2012 10:56 pm

@ TS

-- wow, dude your seriously ass slapped here

-- so start acting like an adult okay?

Ruejo · Post by **Ruejo** » Thu May 31, 2012 2:25 pm

udsting wrote:bottom line is you were chatting with an operator who gets paid with answering all your pointless questions and on the other hand is lowering your logic to almost 0 to be able to ask your questions and wasting your internet time and electicity, thumbs up for you.

Agree.. with the fact that even doing so will not affect the big pay that these customer reps received from Dan..

SteveHC · Post by **SteveHC** » Sun Jun 03, 2012 11:18 pm

UsernameJackOff wrote:I got even when I wanted to port my number and was screwed with new charges.

I wasted their TIME with meaningless live support reps who earn at least 7 bucks an hour (minimum wage is like $7.05) for over 10 hours! That's SEVENTY DOLLARS they paid someone to answer my meaningless dumb-ass questions than to just refund a contested TWENTY bucks!

If that doesn't spell STUPID then what does? They may be "right" but they lost the argument.

If you have time to kill then maybe you too can add to their "dumb-ass" list. Personally I find it an honor when the truly stupid policy makers think I'm a moron. They got it backwards!

- I hate to break the "news" to you, but the MJ reps that you "chat" with are merely staffers working in a call center... IN THE PHILIPPINES, last I knew. I believe their wages are *considerably* less than $7/hr.

udsting · Post by **udsting** » Tue Jun 05, 2012 8:25 pm

@SteveHC

Really? no wonder those guys are so kind and courteous but I've heard that their support is based in West Palm Beach Florida but I understand that they would outsource their support since with all the issue magicJack has it would take a lot of patience to deal with all of them.

Ruejo · Post by **Ruejo** » Wed Jun 06, 2012 9:36 am

@udsting,
you mean you already chatted with one of them?
hmmm.. let me try it myself to see how kind and courteous are they..

radzkillah · Post by **radzkillah** » Thu Jun 14, 2012 11:05 am

udsting wrote:they would outsource their support since with all the issue magicJack has it would take a lot of patience to deal with all of them.

I agree with you.

I doubt that Dan could even handle it himself or even his wife

So far, I believe that any agents employed with them would suffer from mJ's unreliable and prolematic service.

Not to mention, false advertisement and other shady charges which the rep's get's alot of "F**ck and Sh** all the time from us customers.

Who can blame them? LOL.

If you put yourself with there end, GOD! I wouldn't want to work with mJ..
If we pay $30 for phone service a year, then I would wonder how compensated this reps??

radzkillah · Post by **radzkillah** » Thu Jun 14, 2012 11:09 am

SteveHC wrote:$7/hr.

LOL . and since it's an offshore center then I doubt that the reps did get that whole amount or simply $7 a day??

SteveHC · Post by **SteveHC** » Thu Jun 14, 2012 1:25 pm

radzkillah wrote:
SteveHC wrote:$7/hr.
LOL . and since it's an offshore center then I doubt that the reps did get that whole amount or simply $7 a day??

- I said they get paid considerably LESS than $7/hr. over there. "LOL"

udsting · Post by **udsting** » Sat Jun 16, 2012 8:41 pm

this might be true.. these guys are paid $7 per day for 8 hours magicJack work..

black_icon · Post by **black_icon** » Sat Jun 16, 2012 9:51 pm

How were guys able to know the rate of these people?

radzkillah · Post by **radzkillah** » Thu Jun 21, 2012 2:49 pm

udsting wrote:this might be true.. these guys are paid $7 per day for 8 hours magicJack work..

God! I'd start looking for another job --

I'm sure theres alot out there, been pushing drugs you know .

black_icon · Post by **black_icon** » Thu Jun 21, 2012 8:15 pm

radzkillah wrote:
udsting wrote:this might be true.. these guys are paid $7 per day for 8 hours magicJack work..
God! I'd start looking for another job --
I'm sure theres alot out there, been pushing drugs you know .

Are you for real?

SteveHC · Post by **SteveHC** » Fri Jun 22, 2012 12:29 am

- LOL

radzkillah · Post by **radzkillah** » Fri Jun 22, 2012 10:11 am

black_icon wrote:Are you for real?

Are you?

-- Damn I hate summer

crackerjack · Post by **crackerjack** » Sun Jun 24, 2012 1:39 pm

"Outsourced--Ymax Style"

http://phoneservicesupport.com/a-day-in ... t9840.html

greenman · Post by **greenman** » Mon Sep 10, 2012 10:13 pm

OP: My free time is worth much more than $7/hour. I'm sorry yours isn't.

techie12330 · Post by **techie12330** » Tue Oct 09, 2012 5:31 pm

Guys let me tell you what really works with this companies i.e magic jack.
File a complain with the federal trade commission and other with consumer's division with your state attorney. If every one on this site will do this this company will be forced to reorganized their customer service. If they don’t comply they will be fine.Try it,it worked for me every time.
good luck every one.

Palerider0098 · Post by **Palerider0098** » Sun Oct 14, 2012 7:01 am

Honestly, I'd switch to a different provider given the recent issues that MJ is experiencing. They have been sued for Patent Infringements by Nettalk; the Court Docs were files on 9/21/2012 and now they are charging 19.95 a year for 500 monthly call forwarding minutes. They are no longer the Great Value which sucks, especially since I have 3 MJ's to replace now. You can attempt to get any answers from their live help, but I wouldn't bother as I have asked them many times about these issues and all I get is incorrect or B.S. answers from them.

Go to http://www.nettalk.com and check out their products; They offer a USB Model and an All in one that will work when connected to either a Network Jack or your Wi-Fi Connection. They will also port your current MJ number and they offer free call forwarding as well. MJ now charges for call forwarding and current users will lose this feature as well so there is no grandfathering for us.

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