My Account has been deactivated for the second time..

Willie · Post by **Willie** » Mon May 14, 2012 4:29 pm

I have taken for 5 years subscription twice. “The second time on the second MJ” I have used it 90 minutes a day ONE Number. Sure I have weekends I would use it 3*90 minutes a day. It says that it has been deactivated. I am using a MAC Apple, maybe this is a problem? I have chatted with Support and I was told I'm under investigation?? I think I have been Hijacked or something.. I’m would Like to talk to a live person... Help Please

black_icon · Post by **black_icon** » Mon May 14, 2012 11:46 pm

@ Willie,

You may refer to the MJ's Terms of Service: www.magicJack.com/TOS and read article number 6...

Under 6. Proper Use it says "If magicJack sees excessive use, including but not limited to, a customer whose usage is twenty (20) times more than the average magicJack's customer's usage, or a customer who calls more than 50 different telephone numbers per day, or systematic or intentional misuse, it reserves the right, in our sole discretion, to terminate your use of the magicJack device and/or Software immediately, and you will not be entitled to get a refund of any licensing fee or any other fee you may have paid to us. We reserve the right to reclaim any telephone number that does not make a call for a consecutive 90 days. In the event we reclaim a phone number and your software license is still active, you may choose another phone number."

Willie · Post by **Willie** » Tue May 15, 2012 4:20 am

But I only had called 1 number, and the average of 90 minutes a day..??

Willie · Post by **Willie** » Tue May 15, 2012 2:20 pm

I checked my usage and I have not violated the contract??
You think maybe be provider is at fault??

Willie · Post by **Willie** » Tue May 15, 2012 3:23 pm

I just got off with Chat line..
I Was told Excessive use.. not true...

Thank you for the time you have given me. I am done with the report on your issue and have already forwarded this to the right department. They are currently working as we speak. We will work with this problem our end. Once again, my apologies for this issue but rest assured that you will get fine results on this matter. They will be back with an updates with this issue via email. If any chances, you won't receive any updates then please notify us immediately. To be convenient for you, please do ask for my name or any available supervisors so that you will be forwarded to us immediately for that matter. Thank you so much for your cooperation and patience. I appreciate it.

I understand your concern, William and my sincere apologies regarding this matter however, as of the moment all you need to do is to wait for the email notification that will be send to you.

It’s been 2 months now when I first reported this problem and no answer..

My MagicJack same problem I’m still waiting, it’s been 9 months no answer..

black_icon · Post by **black_icon** » Tue May 15, 2012 5:49 pm

Goodluck dude and hopefully, someone will get back to you via email the soonest time possible.

udsting · Post by **udsting** » Wed May 16, 2012 5:45 pm

Calling a phone number and spending 90 minutes for the conversation is not using regularly. For $29.95 free calls for US and Canada there has to be rules that to be followed

conniemadagain · Post by **conniemadagain** » Wed May 16, 2012 8:09 pm

Gee, ya think after 9 months YOU should contact them ...

Of course they screwed you out of a 5 year plan money ...

Willie wrote:I just got off with Chat line..
I Was told Excessive use.. not true...

Thank you for the time you have given me. I am done with the report on your issue and have already forwarded this to the right department. They are currently working as we speak. We will work with this problem our end. Once again, my apologies for this issue but rest assured that you will get fine results on this matter. They will be back with an updates with this issue via email. If any chances, you won't receive any updates then please notify us immediately. To be convenient for you, please do ask for my name or any available supervisors so that you will be forwarded to us immediately for that matter. Thank you so much for your cooperation and patience. I appreciate it.

I understand your concern, William and my sincere apologies regarding this matter however, as of the moment all you need to do is to wait for the email notification that will be send to you.
It’s been 2 months now when I first reported this problem and no answer..

My MagicJack same problem I’m still waiting, it’s been 9 months no answer..

Willie · Post by **Willie** » Wed May 16, 2012 9:40 pm

udsting wrote:Calling a phone number and spending 90 minutes for the conversation is not using regularly. For $29.95 free calls for US and Canada there has to be rules that to be followed

Maybe so, though I was never warned about violating, and it’s not written anywhere.. I should have gotten a warning at least...

For $29.95 free calls for US and Canada

What’s free?

black_icon · Post by **black_icon** » Thu May 17, 2012 12:28 am

What’s free?

It's free calls within US and Canada using your MJ device. It's not Unlimited nor abusive usage...peace...

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My Account has been deactivated for the second time..

My Account has been deactivated for the second time..

I check my usage