MagicJack Overusage??

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zalloy
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Joined: Tue Sep 11, 2012 11:59 am
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MagicJack Overusage??

Post by zalloy »

I've been doing some research, and I'm seriously concerned about the "updated" TOS that MJ has implemented.

When I bought my MJ device, it was under the agreement that for $19.95 per year, I would receive "unlimited" calling privileges (inbound and outbound) within the continental USA and Canada. I also purchased an additional year of service shortly after purchasing the device.

I primarily use my MJ device for outbound calls, some are personal, like calls where hold time might be excessive (calls to state agencies and such, so I can avoid using up all my prepaid minutes on my cell phone), as well as calls for my work. The work-related calls are usually quite short (usually less than 5 minutes each), but there are a lot of those calls (like 100-150 per day, 5 days a week, US and Canada).

I'm worried that MJ could yank the rug out from under me at any time, not that they've so conveniently changed their TOS to what works for them, and not what they've promised their customers at the time of purchase.

If I am cut off from MJ, what are my options? Is it possible to use the MJ device with another service (GV, for example)? What about a refund for the as of yet unused year of service I already paid for, if I do get cut off?

We need a good lawyer who can file a class-action suit against these guys for breach of contract. I feel like I'm playing Russian roulette with these guys now. They could cut me off at any time, and potentially jeopardize my work. :x Any advice, anyone?
bitstopjoe
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Post by bitstopjoe »

Check out http://www.pcphonesoft.com/ and read about their GVJack App which will allow you to use your MJ Dongle with GoogleVoice.
It is also discussed here on this forum with a lot of happy EX MJ users...

You can try it for free ( yes while still having your MJ secvice) and see if you like it.
Joe Sica
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cell14
Dan Should Pay Me
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Post by cell14 »

GV jack, if you still have your MJ, or Google Voice with Obi, or Obi with other VOIP providers. Tons of options, no need to stick to MJ.
zalloy
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Joined: Tue Sep 11, 2012 11:59 am
Location: USA

Post by zalloy »

I heard about the GV Jack app. It sounds like it might be the way to go. I'm just worried that they might change their rules somewhere along the line. I had heard that they were offering free calls up through the end of 2012. I haven't been able to find out what's happening after that. I'd be happy even if I had to pay $5 or $10 a month, just to have something reliable. I'm going to try the GV and see how it works.

MJ hasn't cut me off yet. My MJ is paid for through July 2013. I've been hearing about people getting cut off for "excessive use," so I'm expecting that I'll eventually get hit. I don't use a lot of minutes, as of right now, but I do make a lot of calls. Most of my calls are 3 minutes or less. I even downloaded my call log, just in case they say anything. Since I had the MJ, back in July 2011, I've only used a little over an hour's worth of time. I've been using it for my work, and some days, work requires that I make a lot of calls to Canada. Usually, it's lots of really short calls, because I get someone's VM or something.

I'm just trying to make sure my ducks are in a row, so that if they do cut me off, I've got something I can fall back on. I also grabbed my contact list from them, so I can re-enter the numbers into another program, if necessary. I finally got a nice WAH job, and I don't want it to get messed up if MJ decides to throw their weight around. 8)
SteveHC
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Post by SteveHC »

Zalloy - Honestly, I wouldn't worry about it. MJ uses a weird method of determining "abuse." MOSTLY, it's if you call more than 50 different phone numbers in a day. Also, if your usage is at least 20% higher than the average MJ customer (whatever that is). But if you really want to be safe, just get a second MJ device/number and split your calls between the two - because the usage on each device (or app) is automatically calculated by their computer systems on a per-DEVICE (or app) basis, even if you have multiple devices and/or apps registered under the same name. A LOT of WAH folks have *multiple* MJ devices and numbers, often with different area codes. My brother has a WAH job, is ALWAYS on the phone for business, has been using 3 different MJ's for the past couple of years, and has never had a problem.

BTW - Another advantage of having more than one MJ device, each with a different area code - especially if you use them for work - is that if the proxy server or other network equipment that one connects to starts crapping out on you (which does occasionally happen) at least you'll have the OTHER to use until they get around to fixing the problem (which can often take a month or longer) - usually, a different area code = a different server (especially if it's for a different part of your state or a different state altogether). And don't forget that you can always forward calls coming into one to a different one, even if the server that one uses gets screwed up.
zalloy
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Joined: Tue Sep 11, 2012 11:59 am
Location: USA

Post by zalloy »

SteveHC wrote:Zalloy - Honestly, I wouldn't worry about it. MJ uses a weird method of determining "abuse." MOSTLY, it's if you call more than 50 different phone numbers in a day. Also, if your usage is at least 20% higher than the average MJ customer (whatever that is). But if you really want to be safe, just get a second MJ device/number and split your calls between the two - because the usage on each device (or app) is automatically calculated by their computer systems on a per-DEVICE (or app) basis, even if you have multiple devices and/or apps registered under the same name. A LOT of WAH folks have *multiple* MJ devices and numbers, often with different area codes. My brother has a WAH job, is ALWAYS on the phone for business, has been using 3 different MJ's for the past couple of years, and has never had a problem.

BTW - Another advantage of having more than one MJ device, each with a different area code - especially if you use them for work - is that if the proxy server or other network equipment that one connects to starts crapping out on you (which does occasionally happen) at least you'll have the OTHER to use until they get around to fixing the problem (which can often take a month or longer) - usually, a different area code = a different server (especially if it's for a different part of your state or a different state altogether). And don't forget that you can always forward calls coming into one to a different one, even if the server that one uses gets screwed up.

That sounds like great advice. I *do* regularly call more than 50 numbers in a day. It's more like 150-200, including redials. maybe multiple devices is the key. That, and I can use another service (and maybe a thin client) as a backup. :D
SteveHC
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Post by SteveHC »

zalloy wrote:That sounds like great advice. I *do* regularly call more than 50 numbers in a day. It's more like 150-200, including redials. maybe multiple devices is the key. That, and I can use another service (and maybe a thin client) as a backup. :D
- Just make sure that in making 150-200 calls per day that you're not violating any laws or telecom-related regs in the process (including making calls to Do Not Call list numbers, etc.) - MagicJack is fully cooperating with law enforcement and utility agencies, producing call and account records for them when requested or required and can trace multiple devices and numbers to their rightful "owner(s)." BTW - MJ can produce call records on calls even when those calls may not show up in one's on-line call log(s).
zalloy
MagicJack Newbie
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Joined: Tue Sep 11, 2012 11:59 am
Location: USA

Post by zalloy »

SteveHC wrote:
zalloy wrote:That sounds like great advice. I *do* regularly call more than 50 numbers in a day. It's more like 150-200, including redials. maybe multiple devices is the key. That, and I can use another service (and maybe a thin client) as a backup. :D
- Just make sure that in making 150-200 calls per day that you're not violating any laws or telecom-related regs in the process (including making calls to Do Not Call list numbers, etc.) - MagicJack is fully cooperating with law enforcement and utility agencies, producing call and account records for them when requested or required and can trace multiple devices and numbers to their rightful "owner(s)." BTW - MJ can produce call records on calls even when those calls may not show up in one's on-line call log(s).
I don't think I have anything to worry about there. I am an IC who strictly makes B2B calls to generate leads, make sales appointments, or actual sales, of business software for another company. If anyone I call asks to be removed from the list, or is not interested, that is documented, and they are removed immediately. There's no prank or harassing calls made here. Believe me, I'm not into wasting valuable time bothering people who have no interest, or just plain don't want to be bothered.

I strictly call businesses, not residential numbers or cell phones. If I find a number on my list that turns out to be a cell phone, I see that it's removed, and research a way to contact that person at their place of business, if they're interested in further contact. Some people will say "Call me at my office," and give you their office number. Others will simply ask not to be called again, or say they're not interested. Some will even scream like a child, and slam down the phone. That too qualifies (at least in my book) as someone who doesn't wish to be bothered, and wants to be removed from the list.

I know about the TCPA of 1992, and how that mandates the "Do Not Call" list policies. It doesn't really have a lot of affect on my end of things. Those records are kept by the company I work for, and are handled internally at their end.

Also, when you say that "MJ can produce records for calls that don't show up in one's online call log," does that mean they can "doctor" their records to reflect whatever may be convenient for them? I download my call log on a regular basis, specifically to keep track of my usage. The whole point of having a call log in the first place is so that one can keep track of the calls that were made or received on that particular number or device.

So, that tells me that if a call is not in my call log, then it was never made or received at my end. If I download my log, and hypothetically speaking, say it shows a total of 1:53:24 of calls, and they come to me and say "Oh, no. You've actually used 7:24:53," that's an issue I'm going to have a big problem with.

For example, hypothetically again, that I were using Verizon or Sprint for a landline phone. If they provided me with a call log that showed a given amount of used time, and them tried to bill me for double that, saying "Oh, I'm sorry. Some of those calls don't show on your online log, but we expect to be paid for them." We'd be having a *real* problem there. Like, a problem involving lawyers and the FCC and the FTC.
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