MJP not working : LED lights not working

Radni · Post by **Radni** » Wed Oct 03, 2012 7:17 am

I used my MJP for about 4 months without much problem. Now suddenly its USB convertor is showing not working , so used another USB convertor ( Sony iPod : 5 V , 1Amp) . Still the MJP shows only one blue LED + sign on top face of MJP. . But the Green LED and the blinking Amber ( Yellow like ) LED on top of the internet jack , both are not lighting up at all . Also , needless to say , the MJP is not giving any dial tone : it is simply gone dead .

Does this mean the life of my MJP is over , or is there a way to get it restarted ?
I tried several internet connections on different set up , but still MJP not working .
Any help , suggestions will be welcome .

Gene45 · Post by **Gene45** » Wed Oct 03, 2012 2:56 pm

I would not bet on what those lights mean.

My MJ+ has only ever had one light, flashing amber when the phone is able to be used. Tech support has asked several times about other lights , notably blue, which I have never seen, even when MJ+ is working fine.

Some say the flashing light means "internet activity" but I have been on chat with MJ with no lights, while there is no phone.

Mine has failed seven times , and I could always get it going on "chat" with MJ but I am not sure anyone there really knows how it works. The fix was different every time, and some fixes undid the fixes that were made the previous time.

After seven failures, MJ agreed to send me a new one ($13 CAN). It took about three weeks for USPS to deliver it, and I have not installed it as the old one is working flawlessly since the last fix, about 6 weeks now.

All I can suggest is going to MJ chat, and keep with them until it works. I can tell you, you will likely be frustrated with the service, since everyone seems to be, but I have no other idea how to get it going again.

SteveHC · Post by **SteveHC** » Fri Oct 05, 2012 2:44 pm

Just go online, log into your account, start a live help chat, tell them that your MJ+ has died and that you'd like a replacement MJ+ for $9.95 (cost to you will be a little over $10 and you must have a credit card on file in your account to pay for it).

P.S. Included with the new MJ+ will be a new AC adapter.

Radni · Post by **Radni** » Fri Oct 05, 2012 10:18 pm

Thanks for your valuable guidance .

Los Angeles jack · Post by **Los Angeles jack** » Fri Oct 05, 2012 11:17 pm

I think $9.99 is only if you are within the 30 day warranty period. Below is what I saw if you lose or break your MJ+ ($40)

magicJack is dedicated to ensure your complete satisfaction.

If you lost or broke your magicJack, we will send you a replacement magicJack for only $10 plus shipping and handling fees, as long as you have an active account.

If you lost or broke your magicJack PLUS, we will send a replacement magicJack PLUS for $40 plus shipping and handling fees, as long as you an active account.

All you have to do is plug your replacement in and follow the prompts. Your license and phone number will be transferred.

SteveHC · Post by **SteveHC** » Fri Oct 05, 2012 11:42 pm

$9.95 is the cost for a replacement device that fails (on its own accord) to work, as long as you have and maintain an active MJ account, period. The $40 fee applies ONLY if *you* have lost or broken (like, say, accidentally stepped on it, or taken it apart, or whatever) the device.

CortezLoetz · Post by **CortezLoetz** » Tue Oct 09, 2012 11:29 pm

Tech support has asked several times about other lights , notably blue, which I have never seen, even when MJ+ is working fine.

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SteveHC · Post by **SteveHC** » Wed Oct 10, 2012 1:00 am

CortezLoetz wrote:Tech support has asked several times about other lights , notably blue, which I have never seen, even when MJ+ is working fine.

- It's there. I believe it's by (or "in") the "star" (or "plus" sign: +) right by the MJ logo. The easiest way to see it, though, is to hold your hand's palm open around the MJ+ while it's operating - you'll see a pale blue light on your hand. Especially in the dark. It indicates that the device is receiving electrical power.

max2198 · Post by **max2198** » Thu Oct 11, 2012 2:22 am

in the same spot were the blue light there should be a white led blinking
when the firmware is running. if the white led is not flashing out possibility the firmware is corruped or hardware failure

ethan8366 · Post by **ethan8366** » Mon Oct 15, 2012 9:55 am

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JacobFonsecn · Post by **JacobFonsecn** » Wed Dec 12, 2012 11:56 pm

I am not sure anyone there really knows how it works. The fix was different every time, and some fixes undid the fixes that were made the previous time.

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