Problem is...the number dials through but never connects....
Moderators: Bill Smith, Pilot
Problem is...the number dials through but never connects....
there can be 1, 2 or maybe even 3 minutes and no phone ringing on the other end. and when someone answers (I think) on the other end I can't hear them but they tell me they hear me. And then there are times I dial and all works fine. Do I have to go to another server or what???? It has become VERY IRRITATING.
Starting on December 13, 2012, our MJ Plus stopped working. No outgoing calls and incoming calls will not ring but straight to voicemail. After tinkering with it a little bit, I think I know the solution to the problem. It needs an update?!
While troubleshooting, I plugged MJ Plus directly to my laptop and was able to send and receive calls just fine. While it was connected to the computer, a window popped up saying it was updating the software. I have not used the MJ app on the laptop in many months so I didn't know if it updated the laptop app or updated something on the little MJ Plus USB box.
Anyway, I plugged it back into the router and the little USB power supply and IT WORKED!!
So if your MJ Plus stopped working recently, try it on your laptop and see if it does an update and then try it back in stand-alone mode.
Good luck!
Zac
While troubleshooting, I plugged MJ Plus directly to my laptop and was able to send and receive calls just fine. While it was connected to the computer, a window popped up saying it was updating the software. I have not used the MJ app on the laptop in many months so I didn't know if it updated the laptop app or updated something on the little MJ Plus USB box.
Anyway, I plugged it back into the router and the little USB power supply and IT WORKED!!
So if your MJ Plus stopped working recently, try it on your laptop and see if it does an update and then try it back in stand-alone mode.
Good luck!
Zac
Our MJ works fine, it's just when you have to push the buttons in order to put numbers in for a response.... for example: credit card numbers, prescription numbers, utility account numbers and or anything like that. It used to be any number that requires a "3" it does not register..............now when the number "1" is pushed, the same thing. It will not complete.
We now use or hard wired telephone line in these cases. MJ told us that it was an issue with the ISP supplier. And ISP provider says it's a MJ problem..........SO IT'S A NO WIN SITUATION!!!!
We now use or hard wired telephone line in these cases. MJ told us that it was an issue with the ISP supplier. And ISP provider says it's a MJ problem..........SO IT'S A NO WIN SITUATION!!!!