Hi all!
So I am trying to get my MJ+ to work without success. I was online with tech support for 5 hours and they were no help.
My problem is that I can't receive calls. As soon as the MJ+ answers it hangs up. I can make calls with no problems.
It doesn't matter if I am going through the computer or the router.
I have an actiontec c1000a router/modem. I have port forwarding done for ports 5060, 5070, 49152 and 65225. I want to be able to run it directly through the router. Not the computer.
I know the call is at least being detected by the mj+ since when I am running through the computer the call log shows the incoming call.
Any help would be wonderful!
Can't receive incoming calls.
Moderators: Bill Smith, Pilot
-
sullivan1970
- MagicJack Newbie
- Posts: 1
- Joined: Tue Oct 30, 2012 5:51 pm
- Location: Greensboro, NC
- Contact:
Same problem
I also can not make incoming calls. PLEASE HELP!!!
Using my old phone number 336-297-9237 to transfer with Magic jack.
Tech chat support is useless, no help. SOMEBODY HELP!!!!!!!!!!!!
Using my old phone number 336-297-9237 to transfer with Magic jack.
Tech chat support is useless, no help. SOMEBODY HELP!!!!!!!!!!!!
Maybe this will help... I'm not sure. But this is what happened to me today, 12/16/12:
Starting on December 13, 2012, our MJ Plus stopped working. No outgoing calls and incoming calls will not ring but straight to voicemail. After tinkering with it a little bit, I think I know the solution to the problem. It needs an update?!
While troubleshooting, I plugged MJ Plus directly to my laptop and was able to send and receive calls just fine. While it was connected to the computer, a window popped up saying it was updating the software. I have not used the MJ app on the laptop in many months so I didn't know if it updated the laptop app or updated something on the little MJ Plus USB box.
Anyway, I plugged it back into the router and the little USB power supply and IT WORKED!!
So if your MJ Plus stopped working recently, try it on your laptop and see if it does an update and then try it back in stand-alone mode.
Good luck!
Zac
Starting on December 13, 2012, our MJ Plus stopped working. No outgoing calls and incoming calls will not ring but straight to voicemail. After tinkering with it a little bit, I think I know the solution to the problem. It needs an update?!
While troubleshooting, I plugged MJ Plus directly to my laptop and was able to send and receive calls just fine. While it was connected to the computer, a window popped up saying it was updating the software. I have not used the MJ app on the laptop in many months so I didn't know if it updated the laptop app or updated something on the little MJ Plus USB box.
Anyway, I plugged it back into the router and the little USB power supply and IT WORKED!!
So if your MJ Plus stopped working recently, try it on your laptop and see if it does an update and then try it back in stand-alone mode.
Good luck!
Zac