I hope that means they're going to step up customer service.
Customer service veteran with depth of telecom expertise will manage and develop enhanced VoIP client experience
WEST PALM BEACH, Fla. & JERUSALEM--(BUSINESS WIRE)-- magicJack VocalTec, Ltd (NASDAQ: CALL), a leading cloud-based communications company, today announced it has named Mary Kennon as vice president of customer experience. A longtime industry veteran with more than three decades in telecom including over a decade at AT&T, Kennon has taken the lead on client services as part of the broader repositioning of the company, which includes developing processes and programs to increase customer satisfaction and loyalty.
"We are delighted to appoint Mary as our new vice president of customer experience. Customer care is an important area for magicJack and one where we will be devoting greater resources, enabling us to provide the superior level of customer care that one should expect in a recurring revenue business such as magicJack," said Gerald Vento, CEO, magicJack. "Mary has worked on the client end of the telecom industry for over 30 years, giving her an exceptional depth of experience at all customer touchpoints, and her experience with magicJack positions her to take our support organization to the next level."
