1) MJP no longer worked connected to router
2) MJP worked when directly connected to my computer USB
3) Removed the power adaptor and tried using an iPhone power adaptor, MJP now worked again with the router.
4) Went to the 99 store and bought another iPhone power adaptor
5) All is well again
Top is the broken MJP power adaptor, bottom is the iPhone power adaptor.
Jeffson: Hello, how may I help you?
Jeffson: Hi Gat, good day!
Gat: Hello, good day mate.
Jeffson: May I know the exact nature of your problem with full details please?
Gat: My power adaptor died and I'm currently using my iPhone power adaptor. How might I get another power adapator?
Jeffson: Thank you for bringing up your concern. Glad to assist you with that.
Jeffson: Let me verify, is this your magicJack number xxx-xxx-xxxx?
Gat: Correct.
Jeffson: Thank you for the confirmation.
Jeffson: I believe your power adapter is defective. We are happy to send you a new power adapter right away. Please return the defective adapter to magicJack, LP, P. O. Box 6846, West Palm Beach, FL 33405.
Jeffson: May I have your mailing address, please?
Gat: xxxxx Main Street, Los Angeles, CA 90020
Jeffson: I will now send you a free power adapter replacement. It will be sent as Standard Shipping - Waiting period should be 3-5 business days minimum. Please give me a moment while I process the shipment for you.
Jeffson: Thank you for holding. I have now sent you a free power adapter replacement. Please take note of the sales order number Txxxxxxxxxx.
Jeffson: Is there anything else I may help you with today?
Gat: Thank you very much
I can confirm that I have received the free replacement power adaptor today in the mail. Even though the iPhone power adaptor worked as well I guess I felt the need to try and get original replacement parts. I'm satisfied so I'll be sending the broken power adaptor back to MJ. It'll probably cost about $2.50 in first class postage envelope but I considered it was worth it.
Los Angeles jack wrote:I can confirm that I have received the free replacement power adaptor today in the mail. Even though the iPhone power adaptor worked as well I guess I felt the need to try and get original replacement parts. I'm satisfied so I'll be sending the broken power adaptor back to MJ. It'll probably cost about $2.50 in first class postage envelope but I considered it was worth it.
You may consider sending it Registered Mail, too make sure they get it ..?
Or maybe not...
Here is some information maybe others could use. First class mail rate was $2.32 which is the bare minimum. I chose to add tracking at an additional $1.05, so the total was $3.37 to return the dead power adaptor.
Not to beat a dead horse but I just wanted to ascertain that MJ received the dead power adaptor. Didn't want them automatically charging my credit card for the new power adaptor.
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