Incoming Calls, They Can Hear Me, I Cant Hear Them

Having issues with your magicJack? Post here, and we'll try to help you out!

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nailgunner
MagicJack Sensei
Posts: 1548
Joined: Thu Mar 18, 2010 3:30 pm

Post by nailgunner »

Nugrl wrote:
how's come it does on yours and not on mine?
I couldn't begin to hazard a guess. For what it's worth under portable devices mine shows F, G, H, I, and J drives followed by the PHONE. I have done nothing to that section with any prior adjustments, about the only device manager section untouched so far in my MJ adventure.
Nugrl
Dan isn't smart enough to hire me
Posts: 354
Joined: Tue Dec 01, 2009 4:04 pm

Post by Nugrl »

nailgunner wrote:
Nugrl wrote:
how's come it does on yours and not on mine?
I couldn't begin to hazard a guess. For what it's worth under portable devices mine shows F, G, H, I, and J drives followed by the PHONE. I have done nothing to that section with any prior adjustments, about the only device manager section untouched so far in my MJ adventure.
well start probing! :shock:
just kidding, don't try and fix what isn't broke. mine was broke, so I had to figure out how to fix it. I only have H under my portable devices on Win7, no PHONES there....???? so where the hell is it? :?
gplung
magicJack Apprentice
Posts: 13
Joined: Thu Jun 24, 2010 6:31 pm

Post by gplung »

No Luck with my MJ, still no audio on incoming. I did the Ports adj and also checked the device manager and volumes. No problems noted back to the drawing board.
gplung
magicJack Apprentice
Posts: 13
Joined: Thu Jun 24, 2010 6:31 pm

Post by gplung »

Oh...and also the firewall exception.
Nugrl
Dan isn't smart enough to hire me
Posts: 354
Joined: Tue Dec 01, 2009 4:04 pm

Post by Nugrl »

gplung wrote:No Luck with my MJ, still no audio on incoming. I did the Ports adj and also checked the device manager and volumes. No problems noted back to the drawing board.
Oh...and also the firewall exception.
sorry to hear that. I can not be 100% certain that it was not or is not server related, but it just so happened that I found those problems in my device manager on 2 computers I have here that are running MJ's and the device manager fix worked for both of my MJ's. :roll:
gplung
magicJack Apprentice
Posts: 13
Joined: Thu Jun 24, 2010 6:31 pm

Post by gplung »

Back in business...all is well again. I dont believe I did anything since I last checked it. Good news is, I have a new dongle on the way from MJ support ($10.48). Hopefully Gen 4
Nugrl
Dan isn't smart enough to hire me
Posts: 354
Joined: Tue Dec 01, 2009 4:04 pm

Post by Nugrl »

gplung wrote:Back in business...all is well again. I dont believe I did anything since I last checked it. Good news is, I have a new dongle on the way from MJ support ($10.48). Hopefully Gen 4
how did you get it working again? and how did you get another mj from mj support for $10.48?
nailgunner
MagicJack Sensei
Posts: 1548
Joined: Thu Mar 18, 2010 3:30 pm

Post by nailgunner »

Nugrl wrote:
gplung wrote: how did you get it working again? and how did you get another mj from mj support for $10.48?
Only a guess, but I would bet that is the famous shipping and handling charge.
gplung
magicJack Apprentice
Posts: 13
Joined: Thu Jun 24, 2010 6:31 pm

Post by gplung »

Yes...thee old shipping charge.
gplung
magicJack Apprentice
Posts: 13
Joined: Thu Jun 24, 2010 6:31 pm

Post by gplung »

Nugrl wrote:
gplung wrote:Back in business...all is well again. I dont believe I did anything since I last checked it. Good news is, I have a new dongle on the way from MJ support ($10.48). Hopefully Gen 4
how did you get it working again? and how did you get another mj from mj support for $10.48?
As I said, "I dont believe I did anything since I last checked it."
Nugrl
Dan isn't smart enough to hire me
Posts: 354
Joined: Tue Dec 01, 2009 4:04 pm

Post by Nugrl »

gplung wrote:
Nugrl wrote:
gplung wrote:Back in business...all is well again. I dont believe I did anything since I last checked it. Good news is, I have a new dongle on the way from MJ support ($10.48). Hopefully Gen 4
how did you get it working again? and how did you get another mj from mj support for $10.48?
As I said, "I dont believe I did anything since I last checked it."
well how did you manage to get MJ support to send you a new one? did you buy your last one directly from them?
gplung
magicJack Apprentice
Posts: 13
Joined: Thu Jun 24, 2010 6:31 pm

Post by gplung »

Nugrl wrote:
gplung wrote:
Nugrl wrote: how did you get it working again? and how did you get another mj from mj support for $10.48?
As I said, "I dont believe I did anything since I last checked it."
well how did you manage to get MJ support to send you a new one? did you buy your last one directly from them?
My MJ dongle was completly dead today, thus, defective. I hope it keeps running until my new one arrives. Yes...I purchased my last one direct from MJ.
Nugrl
Dan isn't smart enough to hire me
Posts: 354
Joined: Tue Dec 01, 2009 4:04 pm

Post by Nugrl »

gplung wrote:
Nugrl wrote:
gplung wrote: As I said, "I dont believe I did anything since I last checked it."
well how did you manage to get MJ support to send you a new one? did you buy your last one directly from them?
My MJ dongle was completly dead today, thus, defective. I hope it keeps running until my new one arrives. Yes...I purchased my last one direct from MJ.
ok, that explains it then, why mj support was sending you another one for $10.48. well I wish you the best of luck with the new one and I hope it is the 4th gen, that we all would like to get our hands on. :wink:
gplung
magicJack Apprentice
Posts: 13
Joined: Thu Jun 24, 2010 6:31 pm

Post by gplung »

WoW...On Friday, MJ told me they would send me a relacement dongle, and I had it in my hands on Monday. Unbelievable...now that was quick service (great job MJ). It gets better, I now have a "Gen 4" (orange sticker). So far, no more missing digits when dialing, and I can hear incoming audio (although it started working again with my old MJ). in addition, I now have a green E911 icon. I had to contact MJ support because after I installed the new MJ (per the instructions) all incoming calls received a "non working MJ number" message. Support did a quick reset on their end, and all is well. I do not know if the green e911 icon appeared before or after their reset.
Nugrl
Dan isn't smart enough to hire me
Posts: 354
Joined: Tue Dec 01, 2009 4:04 pm

Post by Nugrl »

gplung wrote:WoW...On Friday, MJ told me they would send me a relacement dongle, and I had it in my hands on Monday. Unbelievable...now that was quick service (great job MJ). It gets better, I now have a "Gen 4" (orange sticker). So far, no more missing digits when dialing, and I can hear incoming audio (although it started working again with my old MJ). in addition, I now have a green E911 icon. I had to contact MJ support because after I installed the new MJ (per the instructions) all incoming calls received a "non working MJ number" message. Support did a quick reset on their end, and all is well. I do not know if the green e911 icon appeared before or after their reset.
I would really like to get a 4th Gen MJ but none of the stores in my area have them. I would be curious to see if there really is a difference in call quality with the 4th Gen. So I guess you can consider yourself one of the "Lucky Ones" ! :wink:
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