Been reading and working on voice quality and have questions

[lee_leses]

When I use the Magicjack it gets choppy on my end every once in a while, and callers say it gets choppy quite often. I left myself a message and listened to it to see what it sounded like, and it does drop out or get choppy. It ranges from sometimes on a call to other calls you cannot be understood by the person on the other end sometimes.

I'm using a Wyse 9450 I brought on EBay that appears to be very professionally configured.

I checked my Comcast cable ISP and got good upload and download speeds with 95% quality, using myspeed.visualware.com. That site says I should not be having any problems maintaining a good flow of data.

I checked the settings on the softphone and lowered both the mic and speaker settings. The other settings are set to telephone and magicjack as they should be.

I was using a short USB extender with the Wyse 9450, about a foot long, I removed it and plugged the MJ directly into the USB socket on the 9450.

I'm using an old WRT54G with DD-WRT firmware on it.

The 9450 I have has 2GB of flash and 512 memory. It's running XP SP2.

1) Can someone tell me what ATA is?
2) Is the power on the USB ports of the 9450 sufficient for the Magicjack?
3) Someone recently wrote they got much better quality by plugging their laptop directly into their cable modem, bypassing the wireless and the router. Is this a likely cause for these issues? I can't do without my router, not an option for me.

4) I understand enough to know there are a LOT of variables with voice issues. Most of my issues are with people hearing me, not me hearing other people. Would that point more to the microphone level setting than the speaker level setting in the softphone?

5) In general, are there a lot of you out there that find your magicjack to work almost flawlessly, with no voice quality issues at all almost? Or does everyone who uses magicjack have the voice quality issues? I'm trying to understand what the average experience is.

I also see magicjack plus may come out some day, and that there are new companies out there that offer alternatives to VOIP with MJ. Not a real question here, just stating I know this.

Thank you for any input everyone! Can anyone think of anything my problem suggests checking?

Lee

[sabresfan]

Lots of different things to try. First try your MJ on another machine and see if things improve. This way you can see if it's the thin client your using giving you the problem. Also check the task manager when using your thin client and see if your machine is maxing out. This can cause MJ to perform poorly. Make sure that nothing is running on your thin client that does not need to be. You may also need to get a powered usb as this has helped others out. I also recommend reading the MJ wiki http://en.wikibooks.org/wiki/MagicJack it has some great info on getting MJ working to it's best potential. If none of the above suggestions are any help then changing the proxy server your MJ is using may help. This was the biggest change I made to get my MJ working to get the best call quality.

[Bill Smith]

Your basic set-up sounds fine to me. Call quality can compromised if other computers are accessing the router at the same time as you're using the MJ, particularly if the other computer is downloading something large. As a first step, try plugging the thin client directly into your modem and see if the call quality improves. If it does, then you might consider getting a different router if having the ability to connect other computers is important to you. My Linksys works fine, but others have had problems.

ATA is an analog telephone adapter. It is a device that allows a user to make telephone calls via the internet without a computer. For further information (or to get completely overwhelmed / confused), see: http://en.wikibooks.org/wiki/Voice_over_IP

[lee_leses]

I don't know why. I was not notified there were replies on here in my e-mail until today 3/7/11. I will look into some of the things you guys suggested and post feedback if I get anywhere with improvement.

Thank You,

Lee