Incoming calls to US Magic Jack from Canada suddenly failing

[matt4irish]

Suddenly I am being notified by friends and family in Canada that they can no longer reach my Magic Jack # in the US. They had called with no problems for 11 months, but now they get an "unable to connect" type of message from their Telco. Problem seems to only affect inbound calls from Canada. My outbound calls to Canada through Magic Jack proceed fine.

I chatted w/ the alleged "MJ tech support" , no real help (big surprise), although one of them confirmed that they had received other inquiries about similar problems.

Anyone else experiencing the same?

Anyone else find a fix?

Thanks,
Matt

[matt4irish]

After numerous online chats to MJ's alleged customer service (what a joke), with promises they'd EM or call to confirm what had been done (they never did), the issue finally resolved itself.

This company is an absolute joke for customer service, but they still got my renewal for another year. They would not have had this not been resolved.

I would pay a bit more for real service when issues occurred.