MJ doesn't work when accessing Internet through PROXY SERVER

MJUserInIndia · Post by **MJUserInIndia** » Fri Mar 18, 2011 6:44 am

I recently brought MagicJack to India with me and it works fine when I use a mobile broadband to connect to the net. However, when I am on a university network, where I connect through a proxy server, I get a "Please connect to the internet and click here [error 3]" message.

I tried what MagicFix recommends to no avail, which is allowing MagicJack as an exception in Windows and Avira firewalls. I suspect that firewalls are not the issue, because it works fine on the other ISP (mobile broadband).

Please help!!!

Kif Kroker · Post by **Kif Kroker** » Fri Mar 18, 2011 12:09 pm

The University's network is probably blocking the ports needed by mJ. Since it works other places that is my best guess. Might work if you can set up a VPN to use when on the University network, then again it might not.

Dave

MJUserInIndia · Post by **MJUserInIndia** » Fri Mar 18, 2011 2:45 pm

Thanks, Kif. Is there some references on how to unblock these? MagiJack website says that 5060 and 5070 UDP should be open. I have no idea what these are and how to unblock them. Trying to find instructions to unblock these on Google did not help.

Thanks again.

Kif Kroker · Post by **Kif Kroker** » Fri Mar 18, 2011 5:48 pm

MJUserInIndia wrote:Thanks, Kif. Is there some references on how to unblock these? MagiJack website says that 5060 and 5070 UDP should be open. I have no idea what these are and how to unblock them. Trying to find instructions to unblock these on Google did not help.

Thanks again.

Unless you are a sysadmin at your University you won't be able to change those setting on their network. As I said before, setting up a VPN (Virtual Private Network) might allow you to make and receive calls when on the University network.

Dave

MJUserInIndia · Post by **MJUserInIndia** » Sat Mar 19, 2011 1:36 am

Thanks, Dave. That is helpful.