Can't Access Voice Mail to listen to messages...

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Don Peters
MagicJack Newbie
Posts: 6
Joined: Thu Jun 23, 2011 1:36 pm

Can't Access Voice Mail to listen to messages...

Post by Don Peters »

callers don't hear any message but can leave their voice message which I get via email and can listen to.

However if I call my number and enter * (star key) I can't get in.
If I enter * (star key) and password 1234 I can't get in.
If I enter * (star key) and my password I can't get in.

I can't access the voice message account to record an ansewering message for my callers or do anything at all.

any help would be appreciated!!!
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nailgunner
MagicJack Sensei
Posts: 1548
Joined: Thu Mar 18, 2010 3:30 pm

Re: Can't Access Voice Mail to listen to messages...

Post by nailgunner »

Don Peters wrote:callers don't hear any message but can leave their voice message which I get via email and can listen to.

However if I call my number and enter * (star key) I can't get in.
If I enter * (star key) and password 1234 I can't get in.
If I enter * (star key) and my password I can't get in.

I can't access the voice message account to record an ansewering message for my callers or do anything at all.

any help would be appreciated!!!
Now see, this is where I step in with my loud mouth. You have two answers to your prior post to the exact same issue in a different section of the forum, and yet you decide to post the question again in a different thread.
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bitstopjoe
Future magicJack CEO
Posts: 2844
Joined: Sat Sep 13, 2008 5:25 pm
Location: North East Pennsylvania

Post by bitstopjoe »

You??? Loud Mouth??? Step in??? NAHHHHHHHHHHHHHHHHHHH
hehehehe
Joe Sica
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nailgunner
MagicJack Sensei
Posts: 1548
Joined: Thu Mar 18, 2010 3:30 pm

Post by nailgunner »

bitstopjoe wrote:You??? Loud Mouth??? Step in??? NAHHHHHHHHHHHHHHHHHHH
hehehehe
Yea. guilty. And since you posted one of the suggestions to his prior post, I'm betting I didn't beat you by too much. 8)
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Don Peters
MagicJack Newbie
Posts: 6
Joined: Thu Jun 23, 2011 1:36 pm

Post by Don Peters »

sorry I am a computer nerd and a newbie. my humbe appoliges
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bitstopjoe
Future magicJack CEO
Posts: 2844
Joined: Sat Sep 13, 2008 5:25 pm
Location: North East Pennsylvania

Post by bitstopjoe »

Don Peters wrote:sorry I am a computer nerd and a newbie. my humbe appoliges
Hey live and learn, live and learn :)
Joe Sica
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nailgunner
MagicJack Sensei
Posts: 1548
Joined: Thu Mar 18, 2010 3:30 pm

Post by nailgunner »

Don Peters wrote:sorry I am a computer nerd and a newbie. my humbe appoliges
The newbie part sounds like a good excuse, but I would have thought the computer nerd part would have overcome it. We are always here to help. :lol:
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mmagic
MagicJack User
Posts: 43
Joined: Tue Aug 26, 2008 2:42 am

Post by mmagic »

Same problem here, and this is the first post I clicked from Google. In case someone else needs the answer, check the OPs original thread, which contains the wonderfully simple solution: contact MJ chat support and ask them to reset your voicemail. Hands down the fastest and best chat experience I've had. Took about three minutes. You do lose your voicemail messages, though.
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