How to get CSR from YMAX?

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jsherk
MagicJack Expert
Posts: 79
Joined: Tue Dec 08, 2009 4:30 pm
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How to get CSR from YMAX?

Post by jsherk »

I have been trying to port my MJ number away to another carrier (callcentric) and after two months and 6 rejections due to "address/zip code" mismatch I am getting very frustrated. MJ support gives me different info everytime I ask them what address to use.

I did come across info below after googling for a way to contact YMAX directly, and have sent them an email. Anybody know of any other ways to contact them? Thanks

MagicJack will provide the correct information to you if you email them at [email protected] and ask them for the address of record for your telephone number as stated on your Customer Service Record (CSR). They are not required to give the information to us, and they have not published it anywhere we can retrieve it.
If they are less than helpful, you can file an FCC consumer complaint. The FCC requires all carriers in the United States to make all telephone numbers portable. Link to FCC Consumer Complaint Form http://esupport.fcc.gov/complaints.htm
You can also contact your local office of the Public Utilities Commission (PUC).
jsherk
MagicJack Expert
Posts: 79
Joined: Tue Dec 08, 2009 4:30 pm
Contact:

Post by jsherk »

I have another email address as well... I posted it here:
http://www.phoneservicesupport.com/magicjack71819.html
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