If your having a problem with error 401 and can't download your contacts from magicjack and you can't load there web pages or chat. Then you have to update or down grade your Network adapter. It is the thing that connects your pc internet to your modem or cable service.
I had a New Hp pavilion and I had no luck with magicjack service people at all. After reading some of this forms I found what I was looking for ..the fix.
Go to your pc in the control panel= Device manage=networkadapters=
I had Realtek PCIE GBE Family Controller Driver 7.44 I needed 7.48 driver so I email www.realtek.com and told them I was running windows 7 64bit they sent me a link to the new driver to install myself. I downloaded it and BANG magicjack worked after the did that.
When you doulder click on the network adapter you will see the drivers name. Click on it and click on the tab were it says driver. It shows you the date the driver it and number your running. You can roller the date back but if its a new pc there is NO roll back date. You have to download a newer one and older driver from there web site. Just do a sreach online to find your drivers company.
I hope this helps alot of poeple out there with this problem because magicjack techs have there heads up there you know whats...LOL. I am not a tech person I am a printer and if I can fix my PC you can do. I wish the Magicjack people should take better classes to help use more. I like to know if the tech dept of MJ is in the US or in India ?
Jim
NJ.
Fixing the error 401 and can't download my contact.
Moderators: Bill Smith, Pilot