poor connection to the real people.

Post your reviews of magicJack. Include items such as call quality, feature usage, fax sucess, EULA thoughts, price considerations, support issues, etc.

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wilson787
MagicJack Newbie
Posts: 1
Joined: Sun Apr 20, 2008 5:43 am

poor connection to the real people.

Post by wilson787 »

I purchased my MJ 6 weeks ago and it just arrived 3 days ago. After fighting with it for over 2 hours. as it couldn't connect to the network, I asked someone in the "live chat" area to find out that the phone is not set up for Canada yet. I then asked if I could contact support by phone, as I was going to get charged for a service that I didn't want. 30 day return policy was a joke when it took over 36 days for the item to reach me. Now I am just looking for any type of contact phone number so that I can straighten it out with someone. I ordered it from somewhere in the US, but it was sent to me by a company out of Canada. Now wondering who to send it to?? ( I have written numerous emails to try and resolve even the return shipping address, and still have received nothing.

Any help would be appreciated.

Thanks.
Stewart
Dan Should Pay Me
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Joined: Tue Nov 13, 2007 2:58 pm

Post by Stewart »

While you can't presently get a Canadian number, you should be able to use your MJ for outgoing calls, and to receive calls on its US number. There are many satisfied Canadian MJ users.

How far did you get? Were you able to register and get a number assigned? Does the softphone appear? What error message does it show, if any? With MJ unplugged, can you test to Boston at http://www.testyourvoip.com/ ?
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gary
Dan isn't smart enough to hire me
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Joined: Tue Nov 27, 2007 12:59 pm

Post by gary »

I agree with Stewart that you should use it.

We have four in the immediate family. Two in Alberta, one in California and one in the Middle East. All four of them are being used extensively and with 95%+ satisfactory results. My wife uses ours to call family and friends in the UK (2 cents a minute) and is very happy with the sound quality.

Have you been able to register it and get a telephone number?
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strndedinalska
Dan isn't smart enough to hire me
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Joined: Mon Jan 21, 2008 4:39 am
Location: Alaska

Post by strndedinalska »

You can also switch your number to a Canadian number once they become available. Also, pick your closest Internet drop and that will improve your sound quality by leaps and bounds over a number that has to jump through several hoops before it goes into the telephone lines.
Windows Vista and Laptop with XP SP2 on the road. Occasionally, a Mac if my Windows machine isn't working.
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