ATTENTION! You are receiving a very important upgrade.......

KnewJack · Post by **KnewJack** » Sun Apr 20, 2008 11:05 pm

Attention! you are receiving a very important upgrade within the next 60 seconds has been on my magicjack gui for the last two hours & wont let me dial out even though there's a dial tone, Is there anyone else having this problem?

gary · Post by **gary** » Sun Apr 20, 2008 11:19 pm

Unplug it, wait 30 seconds, and plug it in once again.

KnewJack · Post by **KnewJack** » Sun Apr 20, 2008 11:21 pm

Did that 3-4 times already message keeps coming back to stay

HendersonMike · Post by **HendersonMike** » Mon Apr 21, 2008 12:21 am

That's a new one on me. Have you (most likely have) tried a re-boot or even perhaps turn comp off completely for about 2 mins?

strndedinalska · Post by **strndedinalska** » Mon Apr 21, 2008 6:07 am

Now for the $64 question: How do we avoid the Important Upgrade that breaks our MagicJack? Mine works just fine. I wish they would leave it alone.

gooney · Post by **gooney** » Mon Apr 21, 2008 10:05 am

Maybe it is trying to connect to a server but not going through

(firewalls, ports, trusted sites, security settings, infested pc etc;...)

What is your cpu percentage when you get that message? right click task bar, task manager, read CPU Usage at bottom.

KnewJack · Post by **KnewJack** » Mon Apr 21, 2008 10:28 am

I thought that maybe if I left it alone overnight this thing would fix/upgrade itself but I was wrong & that damned message is still on the left side of my softphone, am I really the only person to have this problem?

I bought my MJ in october or maybe it was november 07 and I've read that they have since then started shipping out newer builds of the hardware, maybe this is the cause?

I've been patient with MJ being in beta (the dropped calls, unavailable hometown #, very unstable weekends, etc.) but this has been the longest inoperable period yet. I never contacted support before because of my patients but this is just a little to long of an "60 second upgrade" so I guess this will be the first.

Man, and for the last month or so It seemed like the service had gotten a lot more stable, now this.

gooney · Post by **gooney** » Mon Apr 21, 2008 10:37 am

KnewJack wrote:I thought that maybe if I left it alone overnight this thing would fix/upgrade itself but I was wrong & that damned message is still on the left side of my softphone, am I really the only person to have this problem?

I bought my MJ in october or maybe it was november 07 and I've read that they have since then started shipping out newer builds of the hardware, maybe this is the cause?

I've been patient with MJ being in beta (the dropped calls, unavailable hometown #, very unstable weekends, etc.) but this has been the longest inoperable period yet. I never contacted support before because of my patients but this is just a little to long of an "60 second upgrade" so I guess this will be the first.

Man, and for the last month or so It seemed like the service had gotten a lot more stable, now this.

Maybe its your pc and not MJ... Have you tried another pc? Do the steps at my previous reply and do a print screen... post image so i can see.

KnewJack · Post by **KnewJack** » Mon Apr 21, 2008 11:31 am

"Maybe its your pc and not MJ... Have you tried another pc?"

Up until this month it was running on a old IBM and was working although not very stable(asuming it's because it's still in beta) but it served it's purpose, then my new quadcore workstation arrived and I hesitantly installed MJ on it and the sevice seemed alot more stable(no dropped calls). Now somewhere between 1:00pm & 9:00pm sun April 20, while i was out, this "60 second upgrade" message showed up and never left. Also CPU usage seems normal on both machines with MJ ...oh and I forgot to mention the middle MJ window says please connect to internet then double click here, I did that and I get "MagicJack was unable to connect to our registration service please check your internet connection if you can browse other web pages it means our server is temporarily down please start the phone in a few minutes we apologize for any inconvenience"

KnewJack · Post by **KnewJack** » Mon Apr 21, 2008 12:05 pm

Magicfix fixed my problem sorry for all the blah blah blah

magiccheck or whatever it's called initially gave me all green check marks indicating I was good to go but I apparently was not so I downloaded the IMPORTANT click here if your still not fixed upgrade manually off the official site.

gooney · Post by **gooney** » Mon Apr 21, 2008 12:20 pm

KnewJack wrote:Up until this month it was running on a old IBM and was working although not very stable(asuming it's because it's still in beta) but it served it's purpose, then my new quadcore workstation arrived and I hesitantly installed MJ on it and the sevice seemed alot more stable(no dropped calls). Now somewhere between 1:00pm & 9:00pm sun April 20, while i was out, this "60 second upgrade" message showed up and never left. Also CPU usage seems normal on both machines with MJ ...oh and I forgot to mention the middle MJ window says please connect to internet then double click here, I did that and I get "MagicJack was unable to connect to our registration service please check your internet connection if you can browse other web pages it means our server is temporarily down please start the phone in a few minutes we apologize for any inconvenience"

Exactly what i thought, you couldnt connect to the server.

KnewJack wrote: Magicfix fixed my problem sorry for all the blah blah blah

magiccheck or whatever it's called initially gave me all green check marks indicating I was good to go but I apparently was not so I downloaded the IMPORTANT click here if your still not fixed upgrade manually off the official site.

Glad is working bud.