Call log doesn't show all calls

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Happy81
MagicJack Newbie
Posts: 1
Joined: Thu Jan 03, 2013 10:11 pm

Call log doesn't show all calls

Post by Happy81 »

Hello,

My magicjack has been having an issue of not showing all of my calls in the call log on the magicjack software, even when I check the magicjack website it doesn't show all of my calls. I contacted customer support, they had me install an update and assured me that would fix the problem but it didn't.

Also, the caller ID on my phone with I use with the magicjack never shows all the calls either! The call shows up when it is received but when I check later it's almost like it only shows a record for one call per phone number that has called no matter how many times that number has called. This could be completely unrelated but I thought I would ask anyway.

Thank you so much for any help you can give me. :D
kito0t
MagicJack User
Posts: 36
Joined: Thu Mar 29, 2012 6:23 am

Re: Call log doesn't show all calls

Post by kito0t »

Happy81 wrote:Hello,

My magicjack has been having an issue of not showing all of my calls in the call log on the magicjack software, even when I check the magicjack website it doesn't show all of my calls. I contacted customer support, they had me install an update and assured me that would fix the problem but it didn't.

Also, the caller ID on my phone with I use with the magicjack never shows all the calls either! The call shows up when it is received but when I check later it's almost like it only shows a record for one call per phone number that has called no matter how many times that number has called. This could be completely unrelated but I thought I would ask anyway.

Thank you so much for any help you can give me. :D

First try clearing all of your call logs... That should do the trick :D
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