What is an error 45?

wolf113 · Post by **wolf113** » Wed Jan 09, 2013 1:49 am

Hi
I'm new here and I'm having problems with my MJ+. When I plug it in directly to my computer's usb it works perfectly. I can call and be called. However, when I plug it directly to the wall (without the computer) there are times I will get a dial tone but after exactly 5 seconds a pre-recorded "Please Wait" message will cut in. After awhile it will be changed to "Error 45".

I did a search on this forum and on the net but I can't find what error 45 means and what the blue/white blinking plus sign means.

I saw on a previous post, that the blue/white blinking plus sign was due to a faulty power adapter that came with the unit. I switched it out to a generic travel usb cell phone adapter and it still the same.

Another post said that the unit was defective, but i do not see how the unit can be defective if it works when connected directly to a computer.

Another post said to enable port forwarding. I tried that and it didn't work. The same post said to try enabling the DMZ. I did that and it still not working.

Yet another post said that if it gets too hot it will malfunction, so I placed an electric fan on it and it cooled down significantly, but I still got the "Please Wait" followed by the "Error 45".

I'm trying to contact the chat support for the Magic Jack, but I've been waiting for 2 hours and the popup window is blank. Can someone please help me? This "upgrade" cost me so much money. If it only works on while connected to the computer, then I should have just stuck to the original magic jack. I never had a problem with that

Any help would be greatly appreciated! Thank you in advance

kito0t · Post by **kito0t** » Wed Jan 09, 2013 9:20 am

Try using the USB extension cord that is included in the package..

SteveHC · Post by **SteveHC** » Thu Jan 10, 2013 1:57 pm

The blue & white led is SUPPOSED to be on and blinking. The green led should remain on pretty much continuously, and the amber one should blink continuously. Try this: Power your MJ+ vis its ac adapter, but connect it via Ethernety directly to your MODEM rather than your router (you must of course disconnect your router from your modem to do this)... if the problem disappears, the chances are 99% that it was caused by a problem withing your ROUTER'S internal settings, hardware/firmware, or cable connections.

Pilot · Post by **Pilot** » Fri Jan 11, 2013 2:10 am

Blue blinking ??
On mine:
Blue + Green = SOLID
Orange + White (behind the blue) = BLINKING

SteveHC · Post by **SteveHC** » Fri Jan 11, 2013 8:26 am

Pilot wrote:Blue blinking ??
On mine:
Blue + Green = SOLID
Orange + White (behind the blue) = BLINKING

- We're referring to the same thing, it's just that many people don't perceive the blue/white combination the same way. Regardless, the original poster's unit's power LED is functioning correctly.